Customer Service Representative

Selam Tecle

587-***-****; **************@*****.***; Calgary, AB

PROFESSIONAL SUMMARY

A passionate Medical Office Administrator with over 7 years of customer service experience. Seeking to improve and apply my knowledge, skills and experience in the medical field.

PROFESSIONAL SKILLS

Demonstrated experience in providing quality customer service

Friendly, confident, respectful communicator, and reliable

Good communication and interpersonal skills with good attention to details

Knowledgeable of computer applications including MS Word, Outlook & Excel

Medical Billing with the Accuro EMR system

Medical Terminology & Transcription

Clinical office procedures

Ability to problem solve under pressure while working with customers

Excellent time management and organizational skills

EDUCATION

Medical Office Administration Diploma Mar 2022

CDI College of Business, Technology & Healthcare

Upgrading 2020

SAIT Calgary, AB

WORK EXPERIENCE

Medical Office Administrative Practicum Feb 2022

Marlborough Mall Medical

Scheduling and managing patient appointments

Answering phones and taking patient questions

Filing, updating and organizing patient records

Planning and coordinating hospital transfers, laboratory services and tests

Pick, Pack and Sort Department

Amazon Fulfilment Association, Calgary AB Oct 2018 - Present

Weighing packages and labeling them appropriately

Inspecting packages to ensure they are not damaged

Picking orders as requested by management

Custodian Feb 2018- Oct 2018

Saks Fifth Avenue, Calgary, AB

Maintained the boutique in a clean and infection-free condition

Swept, mopped and washed floors, cleaned and disinfected washrooms

Vacuumed Carpets and rugs; disposed of trash, waste and other materials

Customer Service Representative 2014 – 2015

Samrawit Internet café, Khartoum, Sudan

Provided outstanding Customer service to the clients of the Internet café

Assisted in typing, basic computer maintenance and cleaning

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