Csr Customer Service

JOANN WOODRUFF

*** ****** ** *******, ** ***** · 830-***-****

************@*****.***

I seek the position of an Fraud Specialist where I will have the opportunity to contribute my knowledge in helping the company grow with my strengths and leadership abilities.

EXPERIENCE

OCTOBER 2020-CURRENT

T2 CUSTOMER SERVICE REP, Alorica

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Fraud prevention, receive inbound calls from Card Holders and verify transactions to determine on replacing card, filing a dispute

Adhere to policies of the FCRA and laws enforce by the CFPB.

Specialize in BSA and AML compliance.

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

OCTOBER 2014 – AUGUST 2022

OFFICE ADMINISTRATOR, Boerne SealCoat

Safety auditor, dispatcher, managed accounting, invoicing and keeping up with the Federal Motor Carrier Regulations. Federal and State Regulations. Advertising

EDUCATION

MONTH 1990

HIGH SCHOOL DIPLOMA, Southwest High School

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

Business, typing, computers

SKILLS

Effective Listening

Following Directions

Connect

Microsoft Office 365

Record Keeping reconciliation

10 key

75 WPM

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