Staff Manager Sales

GLEN SPITALERE

*** ****** ***** ***- ***-****

Hillsborough, NJ 08844 *******@*******.***

Career Profile

Streamlining efficiencies in Food and Beverage Operations has been the focus of my lifelong career. I possess a strong and thorough knowledge of all facets of Dining Room/Restaurant Operations. I began my extensive career in food preparation. I thereafter undertook the art of dining room service, and through the years have successfully worked in highly rated restaurants. In addition, I have extensive knowledge in running bars and nightclubs, bar menu design and staff training. My years as a product sales manager brought me to many restaurants and bars, and soon I began a consulting businesses on needs assessments. I believe that an effective fine dining establishment recognizes that the guest outcome is central to its success and the delivery of nothing less than an excellent dining and drinking experience is their only priority. Expertise & Experience

Restaurant Operations: manager, captain, head waiter for 4 Star Michelin-rated restaurants in the New York-New Jersey area Business Development: organizational review and operational needs assessment to affect positive business outcomes Staff Development & Training: develop and refine the skills of dining room and bar staff Product Knowledge: extensive knowledge of food products and their application and ordering wine and liquor.

Employment History

Consultant 10/2019-Present

Private Restaurant

● Assess needs and focus areas of new and existing restaurants regarding service standards, staffing and training, cost analysis, etc. Dining Room Manager 10/2013 – 9/2019

Cherry Valley Country Club, Skillman, NJ

● Assess applicants, train new hires in all aspects of the service style and standards, participate in weekly management staff meetings, goal-oriented staff coaching emphasizing member experience as top priority

● Received high praise from member satisfaction surveys: increased server and management scores by 10% in first month

● Oversee performance of a la carte servers in a multi-room dining space that seats over 300 members

● Coach and train staff to improve and maintain quality of service to esteemed club members Independent Sales Agent 2009 - 2013

J & G Merchant Services, Edison, NJ

● Sales of credit card services to service stations and retail establishments Staff Manager / Head Captain

Chris Michael’s Steak House, Woodbridge, New Jersey 2007 - 2009

● 30-member Dining Room staff development: design and implement weekly training in such areas as wine service, tableside food preparation, service consistency

● Represent the establishment to the guests

● Effect maintenance of restaurant’s 4-Star rating status Maître d’hôtel 2006 - 2007

Dennis Foy Restaurant, New York, NY

● 4-Star 100-cover restaurant – responsible for: menu planning and design, quality assurance, wine cellar & wine pairings, staff development and training, customer service inquiries, cohesiveness of service between kitchen and dining room, organizing and managing offsite catering services Territory Sales Manager

RE Fine Foods 1996-2006

● Responsible for NYC and NJ Territories

● Managed and serviced sales and distribution of product to listed establishments and well as developed new client base

● Diverse client base which included nursing homes, hospitals, corporate food services.

● Steadily increased sales volume in territory.

Head Captain

The Ryland Inn, Whitehouse, NJ January 1990-January 1996

● Responsible for quality assurance, wine cellar & wine pairings, management of 20 member dining room staff. EDUCATION

Associates Degree in Hotel & Restaurant Management Middlesex College, Edison, NJ REFERENCES

Upon request

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