Kimberly Zepeda

Calexico, California ***** 760-***-**** ads93v@r.postjobfree.com

Summary

Highly motivated individual with 8yrs of experience in retail management and 1 yr of experience as a community liaison. I'm always looking forward to challenge myself and continue with my education. A hard-working person with well-developed skills that could perfectly fit any position. Exited to start new journeys in life.

Skills

Supervision

Training & Development

Work ethic

Organization

Money handling

Customer service

Typing

Word program

Time management

Teamwork

Marketing and Advertising

Volunteer Screening

Community Outreach

Community and Public Relations

Networking

Recruiting and Training

Program Publicity

Schedule Coordination

Coaching and Mentoring

Team Management and Supervision

Multitasking and Organization

Experience

COMMUNITY LIAISON/VOLUNTEER COORDINATOR 09/2021 - Current

Aria Hospice - El Centro, CA

Followed up with staff and managers to assess volunteer needs and opportunities.

Matched volunteers with open positions based on individual strengths and knowledge.

Matched volunteers to appropriate opportunities by conducting skills-based assessments.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.

Established relationships with management, local leaders and community members to achieve program objectives.

MEDICAL INTERPRETER 08/2020 - 08/2021

Juxtaposition - CALEXICO, CA

Interpreted verbal and written information during examinations, tests, and treatments

Obtained permission from patients to translate confidential medical information to and from healthcare teammates

Traveled to local agencies to provide interpreting services for clients, patients, and doctors

Supplied thorough, accurate and ethical interpreter services for individuals with limited English-speaking skills

Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.

ASSISTANT MANAGER 09/2014 - 10/2019

A'GACI - CALEXICO, CA

Planned and prepared workflow schedules, delegating tasks for 18 or more-member team

Trained team of 18 or more to deliver outstanding customer service, boosting customer satisfaction ratings to 100%

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership

Directed and led employees, supervising activities to drive productivity and efficiency

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

Analyzed monthly sales and performance reports to support operational planning and strategic decision making.

SALES LEAD 11/2013 - 04/2014

Forever 21 - CALEXICO, CA

Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment

Maintained accurate and attractive merchandise displays to maximize purchases.

Education and Training

Imperial Valley College - Imperial, CA High School Diploma

07/2011

Some College

Health Care

Calexico High School - Calexico, Kimberly, CA

Languages

Spanish

English

Languages

Spanish:

Professional

English:

Professional

Certifications

Certified Nursing Assistant

Certified CPR

Certified Home Health Aide (CHHA)

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