Data Entry Customer Service

Alissa Haskins

***********@*****.***

PH: 706-***-**** Covington, GA 30016

1

EXPERIENCE SUMMARY

Efficient business professional versed in data management, project coordination, administrative operations, and relationship management. Strong analytical, QAQC and detailed & results-oriented problem solver. Timely follow-through with outstanding customer service. Self-disciplined telecommute partner that is MS software, specifically, Excel, savvy.

Project Specialist/Data Manager, CDR Maguire, Inc.,

(Oregon Wildfires DR-4562-OR)

November 2020 to April 2022 (Hybrid)

Disaster Recovery Specialist, iParametrics

(Kansas COVID-19 EM-3481-KS)

July 2020 to November 2020 (Remote)

• Case Manager, CARES Act, Coronavirus Relief Fund (CRF), Household Emergency Relief Grant, and Agency Operational Relief Programs, worked closely with county residents & small businesses to document losses and assist with reimbursement (data packages/project worksheets).

• Facilitated exploratory calls/meetings to document households at risk, created reconciliation reimbursement reports (including nexus to Covid-19).

• Administration of applicant portal, triage submissions, status updates, track progress, and resolve inquiries.

• Reviewed FAM/FAL documentation for missing hours, equipment, materials, QA/QC, and tracking projects through to submission. Heavy data entry along with Ad hoc, weekly and monthly status reports. EXPERTISE

Office Administration

Project Coordination

Meeting Management

Database Design & Management

Documentation

QAQC

Data Entry

SKILLS

Organized

Great interpersonal communication

Client Account Management

Great communicator & collaborator

Customer service-oriented

Accuracy

SOFTWARE

MS Office Suite (Word, Excel,

Outlook, Access, PowerPoint, MS

Teams, OneNote)

Krinkle

Debris Tech

Salesforce

SharePoint

Google Docs

Adobe Pro DC

Concur

ZOOM

Deltek

EDUCATION

Augusta Technical College

December 2014

New Leader Council Alumni

CERTIFICATIONS

FEMA IS-100

FEMA IS-200

FEMA IS-1002

• Liaison to Area Commander, Planning Section Chiefs, Finance Officer/ Administrative Services providing administrative and contractor support.

• Reviewed detailed project contracts for pay item cost, invoicing compliance and adhered to payment documentation protocol, extensive QAQC billing spreadsheets for accuracy.

• Generated Krinkle haul reports, scrubbed data sheets for distribution; assisted with transition from Krinkle to Debris Tech database.

• Created haul hazard tree/debris data billing reports and submitted for Contractor invoice/payment. QAQC Debris Tech data; analyzed and validated hazard tree reports and data (location, dbh, tree markings), address haul ticket inconsistencies, contractor information, special considerations, and compliance issues.

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Sourced and analyzed daily hazardous tree and private property (PPDR) metrics; generated data reports for contractors (daily/bi-weekly). Partnered with ARC GIS team to update the statewide public-facing dashboard. Setup & distributed 3-week forecast per contracted fire (13). RELEVANT EXPERIENCE

EMS Operations Supervisor, Metric Engineering, Inc.

(Hurricane Michael DR-4399-FL)

October 2018 – April 2020 (Chipley, FL)

● Operations liaison to corporate leadership, human resources, sub-contractors, and FDOT constituents.

● Recruited, hired, supervised, and coordinated staffing events, daily field projects, operational activities and led a team of administrative personnel.

● Designed employee database to improve project tracking of 1500+ employees across 13 counties in the Florida Panhandle.

● Managed off-site logistics, lodging, corporate expenses, and weekly budget reports. Analytical review of project invoices; closed out 1200+ Client invoices for FEMA Reimbursement.

● Supervised debris monitor crews in three (3) counties, eight (8) high traffic Debris Management Sites (DMS) throughout Panama City, FL.

Alissa Haskins

***********@*****.***

PH: 706-***-**** Covington, GA 30016

2

Business Development Manager / Auction Manager, Auction.com December 2016 – March 2019 (Remote)

● B2C/B2B Manager responsible for lead generation & strategic planning of RE Business Investor activities.

● Investor and Realtor lead acquisition, facilitated events, presentations & virtual trainings, marketing campaigns; trained growing team of 5; led Southeast market expansion resulting in $500K in1st Qtr. revenue

(2018).

● Auction foreclosed properties from various GA/SC County Courthouse locations. Owner/Customer Experience Sales Manager, Simply Divine Naturals, LLC July 2016 - June 2018 (Augusta GA):

● Startup Skincare Boutique; set up operations & shop systems, vetted retail merchants and shop Buyers. Created “best in-store” experience to promote retail product sales.

● Effectively provided product recommendations based on customer needs and delivered outstanding customer service. Oversee sales, marketing, and branding efforts via social media, acquire leads, up-sell, and incentivize existing customers. Recruit, hired and developed two (2) retail sales, associates HR Program Coordinator, Augusta University & AU Healthcare September 2014 – May 2016 (Augusta GA)

● Managed and executed enterprise-wide (14,000+ employees) high-profile faculty & staff service award recognition events; logistics, committee/volunteer recruiting, training, budget, presentations, and vendor management.

● Returned a 20% increase in Service Recognition Program participation by driving traffic to the website. Created an awareness marketing campaign to create excitement.

● Administration of the Employee Discount Program; achieved a 30% increase in participation and website traffic.

● Coordinated Annual Benefits & Wellness Fair, the Employee Awards Ceremony, and the Georgia State Charitable Contribution Program by developing communications, driving traffic to website, and community campaigns, Learning Management System Administrator. Assistant to Director, Augusta University, Cancer Center February 2014 – September 2014 (Augusta GA)

● Provided executive-level support and served as the liaison to the Cancer Center Coordinator and Director.

● Calendar management, presentation creation, high-level/confidential report preparation. Travel and expense management.

Administrative Assistant to Dean, Augusta University, College of Nursing September 2012 to February 2014 (Augusta GA)

● Liaison to Dean (College of Nursing); managed calendar, communication, meeting planning & travel.

● Coordinated ramp-up and rollout of annual Health Risk Assessment program.

● Developed marketing and information/promotion materials.

● Established and tracked the progress of electronic medical records system for the Wellness Center, Patient/ Physician Portal.

Sr. Program Coordinator, American Cancer Society, Human Resources June 2007 to February 2012 (Atlanta, GA):

● Administrative support to the Talent, Development, Recruiting, and Retirement units.

● Associate trainer, project management, and the constituent liaison to thirteen divisions, external clients, the three Directors for the National Home Office.

● Processed new hire paperwork, supported the on-boarding process, and tracked new hires (Recruiting)

● Member of the New Hire Employee Process Task Force, Innovations Committee, and the Monthly Newsletter Team.

● Program Administrator of the NHO Scholarship Program, DeVry/Keller Graduate School of Management Workshops, Rosetta Stone Language Development Program, and the Assessment Center.

● Managed the Volunteer Welcome Center website along with multiple other intranet communities.

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