Service Representative Audio Engineer
Resume:
Ariana Waller
Columbus,Oh ***32
************@*****.***
PROFESSTIONAL SUMMERY :
College student with excellent critical analysis, and research skills. Ambitious with excellent time management, and problem solving skills. Hard-working, organized, independent worker with strong communication skills looking to apply my education and over two years of experience in a customer service position.
SKILLS:
●Strong research skills.
●Critical Thinker Ability Skills
●Strong verbal communication
●Adapts to diverse groups
●Excellent people skills
●Detail Oriented
●Proficient in Microsoft Office Suite
●Self-starter
●Problem-solving skills
●Reading comprehension skills
●Able to type 50 words a minute
●Sound quality
●Equipment maintenance and testing
●Milestone planning
●Requirements gathering
●Troubleshooting
EXPERIENCE:
Alliance data systems Columbus,OH
04/2018 to 05/2021
Title: Customer Retention
●Respond to customer queries and address service complaints in a timely manner.
●Track contracts that are soon to be expired and contact customers for renewals.
●Provide excellent customer services and ensure customer satisfaction.
●Build positive working relationships with customers for repeat businesses.
●Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Freelance Audio Engineer 01/2020 –present
Self employed Columbus,OH
●Complete diverse audio projects for TV movies radio books and marketing purposes.
●Record sounds in-studio and on locations to obtain necessary tracks.
●Keep all equipment in good working order to maximize sound quality.
●Set up equipment on-site including microphones and recording devices.
●Collaborate with clients to determine project scopes and set milestones.
●Utilize specialized software to mix and edit sounds tracks.
●Deliver final audio files to customers to make adjustments as needed.
Ohio Department Of Job and Family services Columbus, Ohio
09/2021- 02/2022
Title:Customer Service Representative
● Reviewed legal documents to approve applications.
● documented on applications as well as transferred accounts where needed.
● Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Spectrum
Title:Inbound Sales Representative
Columbus, Ohio
03/2022-06/2022
● Took inbound calls from new and current customers.
● Updated accounts using CSG and Agent OS.
● Took payments and added new services as well as tech support.
TECH DATA July,2022 to present
Title:Tech Dispatcher
Columbus,ohio
Remote
●Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
●Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
●Using telephones, two-way radios or text messages to contact employees or emergency personnel
●Speaking with supervisors or customers to resolve problems, requests for services or equipment
●Preparing daily work such as schedules
●Preparing work orders for crew or receiving work orders from work crews
●Being in charge of communications within company assigned territories
●Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed.
EDUCATION:
Independence High school Columbus, OH 10/ 2011- 2012
High-school diploma
Ohio media school 03/2019 to 06/2020
Full sail University 06/2020-present
CERTIFICATION
Licensed Security Guard, state of newyork --2017-present
F03 fire guard--02/2017-2020
Python-09/03/2022
SQL-09/03/2022
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