Adm inistrative Assistant Telemarketing

Yann Hendrick Lorch

*** *. ******* ***. *******, AZ 85233 Cell 623-***-**** *********@*****.***

Objective Seeking a career with an established organization that will benefit from my drive to succeed and tireless work ethic as well as provide an environment where I can fully utilize my 20+ years of recruiting, managing, training, business analysis and human resource experience. Education 1994 – 1998 Grove City College Grove City, PA

● B.A., International Business, Minor in French

1990-1994 Brophy College Preparatory Phoenix, AZ

● HS Diploma

Experience July 2021 – September 2022 Bluegreen Vacations Peoria, AZ Talent Acquisition Partner III, AZ & TX

● Responsible for recruiting top industry talent in sales, marketing, and administration for the Cibola Vista Resort and Spa in Peoria, AZ and Eilan Hotel and Spa in San Antonio, TX

● Responsible for expanding frontline headcount for both sites in 2022, maintaining staffing levels that resulted in my sites running in the top three on a national level for all of Bluegreen.

● Established relationships with real estate schools in Arizona to capture talent ahead of traditional real estate brokers

● Held virtual and in-person hiring events to keep a strong pipeline year-round, ran social media campaigns, and was responsible for all maintenance and upkeep of our Applicant Tracking System in AZ and TX.

● Invited to the Recruiting Leadership Summit in Nov 2021 at our national sales and marketing headquarters in Knoxville, TN, reserved for individuals that are considered best in class Feb 2021 – July 2021 Desert North Realty Scottsdale, AZ National Director of Recruiting

● Responsible for growth of the brokerage across 4 states: Arizona, Kentucky, Colorado, and Florida

● Built recruiting campaigns tailored to licensed and unlicensed real estate agents

● Work closely with broker and founder on direction of the company

● Sold general public on profit-sharing business model and promoted the benefits of signing on with Desert North Realty 2012 – 2021 Wyndham Vacation Ownership/Wyndham Destinations Phoenix, AZ Recruiting Manager – Desert Rockies Region AZ, CO, UT & Lake Tahoe

Responsible for all recruitment of sales, marketing, and business operations teams across 3 states and 13 sites

Managed all recruiters for the region, responsible for exceeding budgeted targets for staffing levels across organization

Worked closely with regional VPs, DOS’s, DOM’s, and Managers to accurately forecast recruiting needs based on projected tourflow

Traveled to sites on a quarterly basis to assess areas of opportunity and promote culture of excellence

Built relationships with real estate school across the region to identify licensed talent, presented regularly to student body on benefits of a career in timeshare, and educated public on the current state of our industry

Created employee referral programs and contests, social media campaigns, and all media advertising for the region

Recognized regularly for exceeding targets and overall performance 2011 - 2012 Shell Vacations Club LLC Scottsdale, AZ Recruiting Manager

Responsible for entire recruitment process for all contact center (NEMO) employees and in-house marketing operations in Arizona

Developed SOP’s for all departments and measured performance across the organization

Built teams that consistently exceeded monthly and annual budgets

Created employee recognition programs and ran corporate promotions and contests

Kept Cost per hire below $40 during my tenure

Expanded my scope of responsibility to include recruiting for sales and marketing departments in Arizona, California, and Hawaii 2009 - 2011 Staffchex, Inc. Phoenix, AZ

Branch Manager

● Responsible for all aspects of running and managing a temporary staffing branch in the light industrial, warehouse, manufacturing, and clerical industries in Phoenix, up to 300 employees under my leadership

● Was able to increase weekly billing from 18K to 92K in 1.5 years

● Responsible for maintaining and developing all client relationships and contracts

● Implemented electronic billing and collection of weekly payroll for all existing clients

● Responsible for collecting on delinquent accounts and currently maintaining all receivables under 30 days

● Created a culture of excellence and started employee recognition programs for the Phoenix Branch, held quarterly award ceremonies 2006 - 2009 Strategic Alliance Marketing, LLC Scottsdale, AZ Recruiting Manager

● Responsible for entire recruitment process for the corporation including Telemarketing, Event Marketing, IT, and Administrative Departments (150+ employees)

● Maintained contractual relationships with all media outlets including printed, internet, and community

● Responsible for maintaining a high level of production across all sales departments to meet budgeted goals

● Created and implemented all Human Resource documentation for Recruiting and Training Departments

● Was able to reduce Cost Per Hire from $220 to less than $40 through development of new and better recruitment processes over a span of three years

2005 – 2006 Starwood Vacation Ownership Inc. Tempe, AZ Assistant Manager, Inbound Sales and Activations

● Responsible for recruiting, managing, training, and developing staff of 20

● Responsible for exceeding budgeted package sale goals, inbound call conversions, volume per guest, and tourflow across five sites, all the while maintaining an hours per transaction number far lower than budget for both departments

● Accounted for 80% of all production (tours and volume) generated for the AZCC in 2005 and 2006

● Increased efficiency and productivity by over 60% from 2005 into 2006 across both Inbound Sales and Activations departments

● Responsible for all employee hours across all of VCSC in Timesaver, as well as all progressive discipline & HR duties in employment/termination

2004 - 2005 Starwood Vacation Ownership Inc. Tempe, AZ Business Analyst

● Created Minimum Level of Performance Standards measurement across all depts.. under VP

● Responsible for measuring and achieving all budgeted tourflow and VPG for the AZCC

● Created, developed, maintained all movement in our preview package pipeline

● Trend and analyze all production related numbers, as well as trending roll forward financials

● Career-pathing administrator for SDO CMD personnel

● Created and monitored HPP tracking across all of the AZCC

● Circle of Excellence Award recipient in 2004

2002 - 2004 Starwood Vacation Ownership Inc. Tempe, AZ Telemarketing Supervisor

● Hired as a Verifier, promoted to a Sales Assistant after 4 months, promoted again to a Telemarketing Supervisor after another 3months of service

● In all three of those positions I have been responsible for: supervising a staff of 48, rolling out new programs to meet business objectives, verifying and closing calls made to clients by reps, double checking employee hours in Stromberg and Timesaver to make sure employees are coded to proper GL and are paid correctly 2001 - 2002 Viking Collection Service SW Phoenix, AZ Accounts Manager

● Promoted to high-balance Wells Fargo accounts after one month of service

● Outbound phone collections for major credit cards, trained newly hired employees 1998-2000 Keane Inc. Phoenix, AZ

Business Analyst – West Region

● Promoted from Administrative Assistant after 6 months of service

● Reconciling variances in expenses and contribution for Phoenix, Denver, Salt Lake, San Francisco, and Los Angeles branches

● Responsible for A/P, A/R, WIP, Aging, and GL

● Created the 1999 and 2000 Annual Budgets

● Trained Area West Financial Administrators on how to process all financial operations

● Processing all financials for the Area West Vice President, produced period revenue spreadsheets for Managing Director and Area VP

● Presentations for Quarterly Staff Meetings, created the 2001 Annual Operating Plan for the Area VP

● Payroll/HR duties: weekly billing and payroll for 50-90 employees, personnel changes and salary reviews 1993 - 1997 Adlab Division of SeatonCorp Chicago, IL

● Edited phone and computer scripts, tracked files for quality assurance, maintained new accounts and hiring campaigns, created media and cost spreadsheets, implemented constant systems changes, and wrote the policy manual for the Adlab Division Volunteer Work: UMOM: Battered Women’s Shelter, volunteered after work on weekdays in their Read-To-Me program St. Vincent DePaul: volunteer work in their Phoenix dining halls, was liaison for Wyndham in Phoenix Sons of Arizona: proud member of the Sons of Arizona, current secretary of organization, nonprofit raising 100K annually for underprivileged children in Arizona

Christmas Village: have worked the last 3 years during their Christmas theme park for underprivileged children in Las Vegas Interests: helping others, travel, research, music, love of numbers, cooking, German Shepherds, street car racing, distilling, wood-working, spending quality time with family and friends

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