Associate Customer Service
Resume:
ANUBHA RAZDHAN
Chino Hills, California
*************@*****.***
PROFESSIONAL SUMMARY
Looking for a position with a growth-oriented organization that utilizes my 10 years of experience in Account Management, Customer Relations and Project Management capabilities. Clear understanding of end-to-end HR Services and providing the solutions for the Human Resource Challenges. Offering excellent communication and ready to help team achieve the company goals.
SKILLS
Key Account Management
Customer service skills
Problem-solving abilities
Oral and written communications skills
Collaboration skills
Familiarity with CRM software
Multitasking skills
Computer Skills
EXPERIENCE
Stay-at-Home Parent – 2016 to 2022
Fulltime parenting to my son. Now eager and committed to return and pursue a full-time career.
Adecco India Pvt Ltd. - Account Manager – 2011 to 2013
Managed the HR solutions as a complete turnkey project to the clients.
Negotiated contracts and agreements with the existing clients / new clients that increased the profits over the competition.
Manage and develop multiple accounts and partner with clients to drive client retention and satisfaction.
Identify new opportunities from within existing accounts and partnering with the Business Development team to drives sales.
Focus on ensuring to maintain superior customer service levels, operational excellence, and strategic insight.
Productivity expert: manages time, sets priorities, meets deadlines, and handles multiple tasks simultaneously.
Managed timely process of payroll for all the deputed employees.
Handling employee compliance and grievances in liaison with the concerned departments.
Generating recruitment MIS for tracking recruitment and post recruitment effectiveness.
Worked collaboratively with other departments to ensure the timely Account Operations all over India.
Brentford Services Pvt Ltd. - Business Development Executive - 2010 to 2011
Worked on Research regarding prospective new clients, collect, synthesize and summarize the relevant data from various sources.
Client Relation & Account Management for the clients in UAE, Bahrain, Saudi, Qatar, Kuwait, Libya and other international locations.
Prepare Proposals, Negotiate Agreements and close deals.
Provide comprehensive support to the management (in terms of administration, human resource, project management, contracts review).
Responsible for recruiting and training of the candidates for the clients.
Timesjobs.com. - Account Manager - 2006 to 2009
Corporate Sales and Business Development.
Generated Revenue by selling different recruitment solution options, TimesJobs.com, Job Fairs & Times Ascent.
Responsible for recruiting and selection of the candidates for the clients.
Maintained direct contact with the decision makers like HR Heads of the Organizations.
Oberoi Contact Centre - Senior Associate Sales - Since 2005 to 2006
Successfully generating the business for Oberoi Hotels & Resorts in India and around the World.
Serving guests with all marketing initiated special offers, which require coordination with either hotels or other group companies like Avis Car rental, Mercury Travels, Oberoi Aviation etc.
Training reservation associates to become the destination experts.
Awarded as the outstanding performer for Highest Quality Scores.
E-Funds India Pvt. Ltd. – Account Executive - 2003 to 2005
Handled customers queries
Solved escalated issues of team members and provided roving support to the team.
IBM-Daksh e-Services Pvt. Ltd. - Team Member - 2002 to 2003
Handled customers queries of Sprint PCS.
QUALIFICATION
Bachelor in Arts from Delhi University India (Year 2000)
Masters in Marketing Management from Pondicherry University India (Year 2008)
LANGUAGE
English
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