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Customer Service Representative

Location:
Phoenix, AZ
Salary:
$17.00
Posted:
October 31, 2022

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Resume:

Glendale, AZ *****

602-***-****

ads91u@r.postjobfree.com

SUMMARY

Dedicated Customer Service

Specialist providing skills to

prioritize and multi-task in

fast-paced working environment.

Successfully works as part of a

team. Detailed Client Service

Associate known for having great

organizational skills. Gifted at

working with all types of customers.

Looking for a new role where hard

work and dedication will be highly

valued.

SKILLS

• MS Office Proficiency

• Customer Support

• Multitasking and Prioritization

Responding to Difficult

Customers

• Efficient and Detail-Oriented

• Bilingual Spanish and English

Alma Reyes

EXPERIENCE

March 2015 - November 2020

Grocery Reset Merchandiser Safeway Phoenix, AZ

June 2013 - February 2014

Customer Service Representative Wells Fargo Home Mortgage Phoenix, AZ

July 2007 - August 2010

Customer Service Cashier Montgomery Wards Department Store Phoenix, AZ

• Printed labels and tags for for-sale merchandise. Restocked shelves with current merchandise in attractive displays to promote sales.

• Understanding of planograms.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

• Consulted with customers to resolve service and billing issues. Explained benefits, features and recommendations to maximize client retention.

• Answered inbound calls, chats and emails to facilitate customer service.

• Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems.

Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Maintained cleanliness and presentation of stock room and production floor.

EDUCATION AND TRAINING

September 2007

GED

C.P.L.C, Phoenix, AZ



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