Customer Service Representative
Resume:
Glendale, AZ *****
*****.********@*****.***
SUMMARY
Dedicated Customer Service
Specialist providing skills to
prioritize and multi-task in
fast-paced working environment.
Successfully works as part of a
team. Detailed Client Service
Associate known for having great
organizational skills. Gifted at
working with all types of customers.
Looking for a new role where hard
work and dedication will be highly
valued.
SKILLS
• MS Office Proficiency
• Customer Support
• Multitasking and Prioritization
Responding to Difficult
Customers
•
• Efficient and Detail-Oriented
• Bilingual Spanish and English
Alma Reyes
EXPERIENCE
March 2015 - November 2020
Grocery Reset Merchandiser Safeway Phoenix, AZ
June 2013 - February 2014
Customer Service Representative Wells Fargo Home Mortgage Phoenix, AZ
July 2007 - August 2010
Customer Service Cashier Montgomery Wards Department Store Phoenix, AZ
• Printed labels and tags for for-sale merchandise. Restocked shelves with current merchandise in attractive displays to promote sales.
•
• Understanding of planograms.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
•
• Consulted with customers to resolve service and billing issues. Explained benefits, features and recommendations to maximize client retention.
•
• Answered inbound calls, chats and emails to facilitate customer service.
• Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems.
•
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
•
Maintained cleanliness and presentation of stock room and production floor.
•
EDUCATION AND TRAINING
September 2007
GED
C.P.L.C, Phoenix, AZ
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