Service Representative Management Specialist
Resume:
Bruce Walker
Tucson, Arizona 85747
E-mail Address: *********@*******.***
Greetings,
I would like to take this opportunity to introduce myself and offer my services. It is my desire to find a rewarding and challenging position as an Information Specialist. I am interested in a job where my skills and abilities will be used and opportunities for growth are available.
I am currently working at ACS Midas+ as an Information Management Specialist. I am responsible for conducting and providing process improvement input for the development and automation of installation programs and utilities. I attended the University of Phoenix and completed my Bachelor of Science degree in Business/Information Systems. Enclosed is my resume, which includes the work experience and my ability to learn and perform in high stress situations, which will help me perform the various tasks required in any organization.
I am eager to explore employment opportunities with your company and will follow up with a telephone call at a later date.
Sincerely,
Bruce Walker
Bruce Walker
8207 South Via Elemental
Tucson, Arizona 85747
E-Mail Address: *********@*******.***
Objective
Pursuing opportunities to manage and provide the overall direction of a professional. I am dedicated to the achievement of high standards of performance. I am committed to team success in all aspects of the business. My management experience will be a competitive advantage for the business.
Employment
ACS Midas+, Tucson Arizona
2006 – Present
Senior-Information Management Specialist-performs and assists clients with the installation of new software updates, overlays and installation of Statit Comply and new server’s builds and live to test copies. Review and analyzes new and revised system specification for completeness and compatibility with present software applications and system capabilities. Analyze problems related to updates and overlays and implement solutions. Analyze problems related to various hardware environments including PC based client server configurations, Windows, Citrix and Novell network environments and connectivity issues. Conducts quality control walks and interacts with programmer/analysts and /or outside contractors to develop software for new applications. Responsible for data storage and data recovery regarding each new install or overlay. Plans, schedules, coordinates, develops and implements computer training services for customers on the new methods and procedures to perform work to accomplish work objectives and business functions. Oversees workforce safety requirements for the department.
ScriptSave, Tucson Arizona
2003-2006
Manager, Pricing and Plan Administrative PBM Services-responsibilities for this position include: managing the relationship between ScriptSave, our claims adjudication vendor and customer service representative. I was responsible for pharmacy contracts, benefit design and pharmacy benefit maintenance for health plans, pharmacy and pharmaceutical clients. I was part of a team that built and managed the Part D Medicare Prescription Drug Discount Program in 2004, which ScriptSave was a leading enroller. I represented ScriptSave at many industry conferences such as NCPDP, NACDS and AMCP. I have over 15 year’s pharmacy, health care and strategic account management experience. This consisted of managing internal projects from any internal department, quarterly meetings, key liaison for day-to-day problem solutions and on-going projects, responsible for leading upgrade conversion and any other system changes. Other duties included, administering user accounts, upgrades and remove users, routinely monitor network system performance, periodically reporting findings to IT Manager and propose enhancements; assisted with pricing questions, system troubleshooting and assisted with pharmacy calls. I also trained new employees as well as refresher training programs on claims adjudication system
.
Chapman Net Systems, Inc. Tucson Arizona
2002-2003
System Administrator-managed websites, installed, setup and maintained
various software programs. Installed and troubleshoot hardware and software,
tracked hardware inventory and software licenses, experienced in computer
technical field using windows base systems. Focused primarily on the
internal system and user working in multi-platform computing environment.
Worked closely with developers and IT managers to help plan and implement
technology solutions. Responsibilities included end-user support maintenance, of Windows 2000 server and E-mail server and monitoring the network infrastructure. Provided presentations to customers to explain recommended work policy or procedural changes. Developed and implemented computer training services for new users. Responsible for data storage and data recovery on a daily basis, implemented daily migrations from hard disk to backup tapes.
Misys Healthcare Systems, Tucson, Arizona
2001-2002
System Analyst/Clinical event Manager-24/7 multi-site, multi facility national support of a patient-focused, integrated pharmacy information system using state-of-the-art client/server technology. Extensive customer/client interaction with remote analysis and resolution of client/server, product application, and integrated database difficulties in Windows 95, 98, NT and AIX environments. Established and utilized client support DUN (RAS) and PC anywhere dial-up and IP connections and configured and utilized SmarTerm Digital VT Telnet and FTP file transfer sessions. Provided Unix back-end support to analyze and resolve complex database issues and PC Anywhere to resolve a variety of NT Report Server problems. Meticulous documentation in Siebel of problem reporting, discovery, and resolution with recommendations for GUI and Process modifications for future version releases. Project coordinator of several site-specific interface development initiatives. Responsible for developing and maintaining extensive communication with clients in addition to providing daily, weekly, and monthly status reports to management. Position required high motivation and work ethic with little supervision, comprehensive training of clients and new support personnel.
Kino Community Hospital, Tucson, Arizona
1996-2001
Systems Administrator- Provided specialized professional information processing support for a department and major work unit within a department; engaged as a professional to
Work with team members to articulate, compared and implemented solutions and alternative approaches based upon project management principles. Team members included customers, suppliers and Kino staff. Troubleshoot system problems, researched and participated in the selection of computer software, assisted in adapting software to production requirements and installing hardware and software; worked on external and internal computer problems, and served as a System administrator for a department. Responsible for data storage and data recovery on a daily basis, strong backup and error detecting skills, implement daily migrations from hard disk to backup tape.
Kino Community Hospital, Tucson, Arizona
1989-1996
Pharmacy Technician- Received and reviewed prescriptions, prepared injections and IV additives using aseptic techniques, entered prescription orders into the computer system, daily billing for patients, provided customer service to each patient. Adaptable and flexible to work in environments, as business needs may require, handled multiple tasks concurrently and assignments, accurate written communication, clearly conveying thoughts and ideas to peers, management and customers; established and maintained positive work relationships with peers, management and customers. HIPPA privacy act covered in yearly training, researched existing guidelines and standards and consulted extensively with the organization that developed them. Engaged in electronic maintenance of health information, and assessed risks/vulnerabilities to an individual’s health data (this data was documented and updated on a regular basis).
Davis Monthan Air Force Base Office Club & NCO Club
1984-1989
Catering Manager-Responsible for managing and coordinating all parties and wedding receptions in banquet facilities, provided professional services to customers. Also responsible for hiring employees, motivating, inspiring, training and coaching employees,
Monitoring and evaluating performance of staff, participated in budget development. Responsible for assisting customers with selecting food and decorations for parties and receptions. Also tasked with checking to make sure food preparation was satisfactory for customers in an institutional setting. Performed custodial duties as required to ensure cleanliness of the facility. Strong organizational and time management skills, ability to communicate effectively both verbally and written with customer and co-workers and business contacts in a courteous and professional manner, strong analytical ability.
Education
University of Phoenix, Tucson, AZ
Business/Information Systems
October, 2001
B.S. Business/Information Systems
Program GPA: 3.89
Pima Community College, Tucson, AZ
General Studies, Computer courses
1985-1999, earned 78 credits
Skills
Knowledge of programming languages, Intersystem technology (Cache). Proficient in Windows 7, 8, 8.1, and 10. Windows Exchange server, Windows 2008, 2012 and 2016 servers, SQL Server or Microsoft IIS server and Linux. Instrumental in Migration from DOS to SCO Unix, System, and experience with Novel, AS 400, AIX, Oracle, Lotus Notes, Outlook, PCAnywhere, Remote desktop, VMWare, TCP\IP and Networking Principals such as LAN, WAN, Internet, WiFi, Firewall, Token ring, Ethernet, Hubs and Routers and Backup Technologies. CEM experience, Desktop support. Basic knowledge in C, C++, Java awareness, Basic knowledge in Client server troubleshooting. Organizational and time management skills. Strong analytical skills. Proficient in Word, Excel, Access and Power Point. Excellent English communication skills, both verbal and written.
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