Service Representative Customer
Resume:
Jennifer Warren
Hazard, KY *****
******************@*****.***
* Excellent customer service skills, over three years' experience in Call Center.
* Computer literate, able to navigate many open screens, troubleshoot PC's MAC's I-Phones and androids.
* Met and exceeded metrics on quantity and quality daily.
* Excellent work ethic, follow company guidelines on absenteeism, and confidentiality.
* Maintain a calm and pleasant attitude during calls, able to diffuse situations with angry clients. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Faneuil - Hazard, KY
August 2022 to Present
Work from home
Answer calls for customers of dominion energy
Customer Service Representative
SYKES - Chavies, KY
2012 to 2013
• Managed large amounts of inbound calls in a timely manner
• Followed communication "scripts" when handling different topics
• Identified customer's needs, clarify information, research every issue and provide solutions and or alternatives
• Conflict resolution
• Seized opportunities to upsell products when they arise
• Built sustainable relationships and engaged customers by taking the extra mile
• Kept records of all conversations in our call center database in comprehensible way
• Frequently attended educational seminars to improve knowledge and performance level
• Met with personal/team qualitative and quantitive targets
• Time management
• Provide prompt customer support with quality
Cashier
Hazard, KY
2011 to 2012
• Greet and acknowledge each customer
• Assist customers where possible
• Provide answers to product and payment-related queries
• Resolve customer complaints
• Refer customers to the right person to answer queries and deal with any problems
• Accurately process sales using cash register, scanners or equipment
• Time management
• Conflict resolution
• Accept cash, checks and bankcards for payment
• Process payment according to company procedure
• Provide change for cash payments
• Issue receipts for payments received
• Accurately calculate discounts and special offers
• Stay up to date on all promotions and special offers
• Issue refunds and exchanges
• Process returns and exchanges
• Ensure sufficient change is available
• Balance sales and receipts according to company procedure
• Maintain accurate records of transactions
• Bad, box and wrap merchandise
• Assists in other areas such as shelf stocking, product display, pricing and clean-up
• Maintain a neat, tidy and orderly work area
Customer Service Representative
SYKES - Chavies, KY
2010 to 2011
• Managed large amounts of inbound calls in a timely manner
• Followed communication "scripts" when handling different topics
• Identified customer's needs, clarify information, research every issue and provide solutions and or alternatives
• Conflict resolution
• Seized opportunities to upsell products when they arise
• Built sustainable relationships and engaged customers by taking the extra mile
• Kept records of all conversations in our call center database in comprehensible way
• Frequently attended educational seminars to improve knowledge and performance level
• Met with personal/team qualitative and quantitive targets
• Time management
• Provide prompt customer support with quality
• Answered inbound calls from technicians and customers, entered data into system Education
Some college
Hazard Community and Technical College
High school diploma or GED
Skills
• Computer Literacy
• Time Management
• Customer support
Assessments
Attention to detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Electronic health records: Best practices — Completed June 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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