Fulfillment Center Line Lead

Leadership Experience

Amazon Fulfillment Center (July 2014 – Present)

Moreno Valley, CA

ICQA Problem Solver / Point of Contact

-Reduced DPMO in receive departments by performing behavioral audits and coaching associates on the importance of following standard work to reduce defects.

-Partner with leadership teams on standard work coaching opportunities to reduce the amount of problem solve piles throughout the building.

-Acting point of contact for ICQA department responsible for communicating daily department goals and giving positive feedback.

Learning Ambassador/ Peer Mentor

-Trained over 30 new hires associates

-Ability to maintain health working relationships to keep lines of communication open

-Coached associates in Standard Work procedures to ensure department –wide standardization and prevent downstream errors

-Facilitate the smooth and efficient onboarding of new hires.

-Assist in avoiding new hire frustration and closing knowledge gaps.

-Set positive example by excelling in all assigned functions.

Inbound Dock Problem Solver / Point Of Contact

-Minimize dock sort blue light time from 60 minutes to average 8 minutes through communication to a single jam in order to influx freight to outbound.

-Increased percent to plan from 98% to 102% by minimizing headcount and utilized “flexing” of associates efficiently

Case Receive / Each to Sort / End of Line

-Consistently received documented positives for being included in the top 10% of receivers and sorters in the entire building.

-1st to set rate record as well as ranked in the top 5% of performers in End of Line.

San Bernardino, CA (July 2014-Nov 2015)

Line Lead - Inbound / Outbound

-5 documented positives and consistently made 100% rate while in direct path.

-Lead team to clear trailers safely while maintaining minimum throughputs for the area.

-Set team expectation and communicate team progress throughout the shift.

-Utilize positive reinforcement to motivate team and recognize top performers.

Rubidoux High School (Aug 2008 – May 2011)

High School Diploma

-JROTC (4 Years) – Armed Drill Commander, Operations Squadron Commander

oVeterans of Foreign Wars Medal

oReserve Officers Association Medal

oJROTC Leadership Camp (3 years)

-Girls Basketball (4 Years) – JV and Varsity Teams

o2011 Offensive Player of the Year

-Track and Field (4 Years) – Varsity Team

oCalifornia Interscholastic Federation – Most Valuable Field Event Athlete (2011)

Skills

-5+ Years Leadership Experience

-Customer Obsessed

-Excellent Organizational Skills

-Effectively communicate

-Utilize integrity to earn the trust of my team

-Proficient in Word, Excel, and Outlook / Knowledgeable in Dematic

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