Service Representative Customer

Larry Stephens **** **nd Ave. So. St. Petersburg, Florida 33712 727-***-****

***********@***.***

Objective Seeking a career opportunity where my leadership skills and ability to communicate well with the public can be utilized.

Qualifications A competent professional with a positive attitude. Strong record of achievement in providing exceptional customer relations while making a significant contribution to my employer. A proven background of leadership abilities, organizational skills and problem solving where needed.

2006 Bob Hogue School of Real Estate St. Petersburg, FL Licensed Real Estate Agent

Studied Florida Statues on Guidelines for Real Estate, Core Law, Real Estate Ethics

1993 Tampa College Clearwater, Florida Associates in Management in Marketing

Studied Business Law, Accounting, Statistics, Advertising, Marketing Products

GPA 3.85

1982 Dixie Hollins High School Kenneth City, FL

Studied Business, Accounting, Physics & Basic Studies

GPA 3.2

Experience

2022-2018 Uber/Lyft Driver-(Independent Contractor) Safely Pick up and drop off passengers to

and from various destinations and counties. Assist with wheel chairs, luggage and

groceries as needed.

2018-2020 Amazon Delivery Driver-St. Petersburg, FL

Using company vehicle, pick up organize and deliver packages of all sorts to homes

and businesses in a timely manner per daily routes and assist others as needed.

2017-2018 SDS-Strategic Delivery Services-(Independent Contractor)

Delivered medical supplies and equipment to Assisted Living Facilities and Nursing

Homes daily per given route safely and in a timely manner.

2016-2017 G A FOOD SERVICE-Driver/Field Service Rep. St. Petersburg, FL

Safely deliver food products to customers efficiently and in quality condition according to assigned route. Load vehicle with food products using warmers to keep food at a safe temperature during travel to each facility and Dry Ice for Cold food. Responsible for vehicle safety and operation by maintaining fluid levels, tire pressure, condition of windshield and mirrors, recording fuel usage and overall safety of vehicle.

2014-2016 Health Port - HIM – Client Service Representative II Largo, FL

Responsible for all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Must at all times safeguard and protect the patients right to privacy ensuring only authorized individuals have access to the patient’s medical information and billing to ensure all authorizations meets company policy and HIPPA compliant.

Proven customer service skills, effectively able to use computer software and technology, including Microsoft Word and Excel, understand and knowledgeable of release of information standards, policies procedures and HIPPA regulations. Effective verbal and written communication skills with the ability to learn new equipment and processes in a fast paced environment. Able to multi-task effectively with the ability to work professionally in a team environment with customers, management and co-workers. Keeping track of customer accounts on a daily basis using customer’s unique id number and or social, submitting invoices and credit memos as needed, verifying bills with customer records and 10 key-touch.

2007- 2014 HCA – Parallon Business Solutions Palm Harbor, FL

HIM DI Tech I

Charts are prepped daily from 14 different facilities where I am then responsible for scanning all patient charts throughout the day into an electronic format. Charts average anywhere from 500-700 charts a day. During the scanning process careful and adequate scanning is necessary to provide accuracy and quality documentation. Oversee the scanning process for missed pages, double feeds and/or repairs of tears or damages of the documents from staples not removed during prepping phase. Naming Batch types accordingly for proper designation of documents as well as scanning patient types by face sheets for proper charting. Provide feedback on more effective ways of scanner maintenance and document scanning issues. Communicate with management and co-workers on the work flow process to enable the scanning of charts to flow timely and effectively. Produce quality work while working under pressure and meeting deadlines accordingly. Work effectively with minimal supervision.

2006 - Present Charles Rutenberg Realty Inc., Clearwater, FL

Licensed Real Estate Agent

Educate and Represent Home Buyers and Investors with the purchasing and/or financing of prospective Real Estate property. Oversee transaction from start to finish. Research Tax records and verify customer information with Mortgage Companies for accurate and up to date data. Research the market for proper pricing on properties in question. Develop alternative strategies to meet client needs. Work independently, consistently travel to meet clients, communicate effectively with other agents and brokers to assure ethics and due diligence are kept, educate myself consistently to uphold proper selling guidelines. Keeping track of customer contract and addendums on a daily basis and following up on status of Mortgage, Inspections, Survey, Title and Closing Ensuring customer is aware of every cost associated with purchase. Keeping a record of contracts for every account and responsible for accurate contract.

2006 - 2007 FedEx St.Petersburg, FL

Sorted packages according to delivery schedules upon arrival of shift, verified invoices against customer delivery list, maintained prompt and accurate delivery of all packages to commercial establishments. At the end of shift reconciled all undelivered packages and docked hand held scanner to download data of all deliveries made for the day to central system. Other duties as assigned.

1983-2005 Times Publishing Company St. Petersburg, FL

Assistant Superintendent

Managed and/or assisted in the scheduling of staff consisting of 100 full time employees for all shifts weekly. Trained staff where needed, performed written evaluations and verbal reviews. Coordinated and participated in management team building meetings for departmental development and education. Ensured safety and quality measures were maintained daily and provided accurate reports daily. Responsible for meeting departmental production goals and communicated with managers on the progress of production weekly.

*OSHA regulated Fork-Lift and Pallet Jack Trainer. 20 plus years as a certified mechanical technician on Harrs Inserters, Mueller Folder/Trimmer and Labeler.

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