Crew Member Customer Service
Resume:
MELISSA MORENO
S U MMARY
Organized and motivated employee eager to apply time management and
organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
E X P E R I E N C E
Houseman
Hyatt Place Phoenix/mesa Phoenix, AZ January 2022 - June 2022 Housekeeper
Quality Inn Phoenix, AZ February 2018 - June 2021 Cashier
Full Circle Autowash Phoenix, AZ March 2017 - October 2017 Washed and polished glass windows and doors to keep entryways clear and professional.
Collected and removed trash from rooms.
Assisted with seasonal projects to keep landscaping fresh and attractive. Gathered and sorted trash and recyclables to support sustainable practices. Employed deep-cleaning techniques for areas in need of additional sanitation. Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Returned rooms to occupant-ready status to satisfy future guests. Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Answered customer questions and provided store information. S K I L L S
Able to lift 50 pounds
Managing work crews
Flexible schedule
Decision-making
Organizational skills
Friendly, positive attitude
Taking Orders
Cleaning and Sanitizing
Drive-Thru Operations
Housekeeping
Teamwork and Collaboration
Customer Service
Clear Communication
Multitasking and Organization
Dependable and Cooperative
Adaptability and Flexibility
Positive Attitude
Organized and Efficient
Self-Directed
Friendly and Outgoing
Attention to Detail
Guest Service and Support
Professional and Courteous
C O N T A C T
**********@*****.***
Phoenix, AZ 85037
E D U C A T I O N A N D
T R A I N I N G
Options For Youth-San Bernardino,
Pasadena, CA
April 2010
Crew Member
McDonald's Restaurant Phoenix, AZ September 2012 - December 2016 Volunteer
St Mary's food bank Phoenix, AZ September 2013 - May 2014 Stocker
Burlin
Wiped down tables and equipment, swept and refilled stock. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Demonstrated proper food safety practices by accurately completing quality control checklist.
Explained current promotional information and items to patrons. Presented orders to guests within anticipated service times. Served food quickly for positive guest experiences. Took orders from patrons and input selections into store computer system. Packaged menu items into bags or trays and placed drink orders into carriers. Interacted pleasantly with guests to deliver quality customer service. Restocked supplies, removed trash and cleaned areas. Answered customer questions and took orders.
Maintained order of customer and crew member work areas. Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Processed payments and bagged items for customer check out. Raised funds for organization through community outreach initiatives. Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
Assisted with and organized programs, events and activities to drive outreach initiatives.
Set up tables and chairs and unloaded necessary equipment to prepare for events.
Assisted with facilities maintenance, basic cleaning and trash removal. Processed, organized and conducted inventory of various donated goods. Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
Promoted volunteer program through fliers, newsletters and social media. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Faced products on shelves and displays to meet company policies. Stocked shelves with new merchandise and checked for outdated or damaged items.
Unloaded goods using hand trucks or other equipment to receive merchandise. Maintained product line stock and inventory.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Performed daily inventory cycle counts and assisted with full audits.
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