Summary and SKILLS

Current chiropractor and former career analyst with broad business and IT experience. Self-directed, motivated leader who strives for optimal solutions by fostering effective communication between cross-functional teams. Experience in business analysis, systems analysis, and project management. Success with evaluating vendors, engaging appropriate stakeholders throughout the project, and defining, building, and improving processes.

WORK EXPERIENCE

Advanced Health

Doctor of Chiropractic

Owner/Director: February 2011 to present Atlanta, GA

Provide manipulative services that have a direct therapeutic relationship to the patient's condition and provide reasonable expectation of rehabilitation, recover, and improvement of function.

Responsible for documenting patient medical history.

Perform Neuro-musculoskeletal examination and associated physical examination.

Generating treatment plans and provide chiropractic care to include adjustments, manipulation, mobilization, and manual therapies.

Order or provide physical treatment modalities such as heat, cold, electrical, ultrasound, and NMT exercise.

Performs ergonomic evaluation as well as order and apply orthotics, supportive bracing, and taping.

Provides patient instruction and recommendations pertaining to hygiene, exercise, sanitary measures, lifestyle changes, stress reduction, and modifications of ergonomic factors.

Responsible for performing radiologic and laboratory examinations and generating respective reports.

Responsible for ordering physical therapy, occupational therapy, kinesiotherapy, and dietary consults.

Manage office staff.

Absolute Healthcare and Rehab August 2010-present McDonough and Riverdale

Wellness Associate, (PRN Coverage)

Responsible for performing patient exams, taking x-rays and reading, generating x-ray reports, diagnosing, generating treatment plans, adjusting patients, evaluating patient progress, generating patient narratives, and managing staff as the only doctor in a personal injury office.

Parkwood Farms Therapy Center June 2009-June 2010 Snellville, GA

Preceptorship

Responsible for diagnosing, treating, and preventing mechanical disorders of the musculoskeletal system, noting the way in which these disorders affect the functions of the nervous system and general health of patients with autism as well as neuro-typical patients. In addition, my duties included marketing and practice building.

Spanx: February 2004- June 2009 Atlanta, GA

Data Integrity

Gathered Business Requirements, created Business Process Flow diagrams, Communication Plans and Business requirements documentation in Microsoft Visio and Office.in a small start-up office environment.

Entered, audited, and monitored customer orders and account files and process for accuracy and quality.

Data maintenance inquiries and credit error resolution of client and carrier discrepancy reports for data.

Created reports for accounting and public relations teams.

Affiliated Computer Services at Georgia Health Partnership Atlanta, GA

October 2002 to January 2004

IT Operations Project Analyst/Manager

Effectively performed healthcare business analyst functions to develop customer Web Portal site projects for Medicaid Management Information Systems (MMIS) providers and patients, a state government managed health care and benefits applications incorporating industry best practices for implementation of new web based software and enhancements.

Defined and analyzed customer requirements in order to develop business requirements documentation into functional requirements documentation for HL7 data mapping, interfaces, web based claims, billing and reporting for HCFA 1500 scanning and processing into MMIS.

Coordinated with internal business units and experienced consultants to help drive project teams to schedule/budget targets, and communicate tasks and status to the Client’s management.

Created and maintained departmental policies and procedures to improve standards and service levels to the customer. Implementing metrics programs for the system, network, and database administration and application support areas.

Managed the Release and Change Management Process and created and maintained Release Documents. Facilitated the operational Release Meetings.

Communicated status to management concerning operational issues and ensured the appropriate resources were involved in meetings. Tracked operational project’s issues, action items, and risks.

Successfully developed and documented detailed Use Cases.

Successfully documented, coordinated, and managed defects to resolution, saving the company thousands in post go live resources.

Performed post go live troubleshooting and problem solving for new products as well as enhancements, testing and documenting in Test Director for Member Information, Provider Information, and Member Enrollment in MMIS

Performed specialized customer training and support post go live as needed.

Kaiser Permanente Oakland, CA

October 1999 to June 2002

Senior Healthcare Analyst Consultant

Successfully managed the maintenance and new functionality development for the Kaiser Permanente Clinical Information System (KP-CIS) application. Worked to develop the concept of the Masters Databases (DBII) for the middle-ware of the Clinical Information System Application, which integrated numerous ancillaries, source systems of record, and receiving systems in multiple geographic regions (Hawaii, Colorado, Northern California, Southern California) to a single Oracle data repository.

Responsibilities spanned the complete project lifecycle process from accessing requirement for KP-CIS, Masters, HIPAA/HCFA liaison and the regional systems of record, evaluating design diagrams, managing development deliverables, testing software release processes, training and end user support.

Gathered, identified, and translated business requirements to functional requirements for supported applications. Requirements included all aspects of the product user interfaces, reporting, billing and HL7 data mapping, Member and Provider portals, message processing.

Lead cross-functional linked teams to address business or systems issues in Joint Application Development (JAD) sessions.

Successfully implemented management process to drive the development team deliverables through issues, change release, timeline and resource management using industry best practices.

Create end user documentation in the form of on-line help, user documentation, sales training and implementation guides for Providers and Members.

Setka Computer Consulting – Pacific Bell San Francisco, CA

September 1996 to August 1999

Legal and Regulatory Affairs Analyst Consultant

Documented timely and accurate process changes in Legal and Regulatory mandates in Business Process Manager .

Coordinated Program office activities and other ad hoc meetings with VP executive level key stakeholders.

Tracked Project issues, action items, and risks in tracking database.

Developed Training Material for Product Managers.

Documented processes and distributed meeting materials to executive level team members, and developed presentation materials.

EDUCATION

Life University 2010

Doctorate

Holy Names University 1994

Bachelors, Communications Law Offices of John L. Burris, Oakland CA June 1993-June 1994 Intern

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