Customer Service Data Entry

BaLinda R. Dillard

Detail oriented candidate with experience in providing excellent customer service including forecasting, policies, research, development, supervision, and training of employees. Possesses excellent oral and written communication skills, is customer focused, and successful in understanding and providing an appropriately respond to clients’ business needs. Also proficient in handling account reconciliations, billing discrepancies, compiling data, account receivables, tracking and reporting data, finalizing, and presenting data, developing, and creating community newsletter.

Software

Microsoft Office Suite, ADP Payroll System, PayChex Payroll System, LOGOS Church Management System, CRM

Skills

Customer Service, Scheduling, Event & Meeting Planning, Process Improvement, Research, Business Correspondence, Administrative Support, Records Management, Filing, Typing, Data Entry, 10-Key

Professional Experience

Anthem, Inc. September 2021 to Present

Customer Service Representative (Remote)

• Take members calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied members, offering patient assistance and support

• Call members with any follow-up information regarding their plan

• Collaborate with other call center professionals to improve customer service

• Review customer or client accounts, providing updates and information about billing Department of Commerce United States Census Bureau April 2020 to September 2020 Recruiting Manager

Manage day-to-day recruitment operations.

• Assign office staff to various operational tasks and assignments.

• Worked with the Community Partnership Specialists to ensure locations for recruiting events and trainings.

• Identified and located in the appropriate geographic areas.

• Worked with the Partnership Specialists to ensure language requirements for Recruiting Assistance are identified.

• Train and supervised the Office Operations Supervisor and the Recruiting Assistants.

• Collaborated with Partnership staff to assign Cumulative Response Rate (CRRs) to support activities to support response in census low response areas.

• Manages and approves payroll submissions daily.

• Assist the Area Census Office Manager with any recruiting requirements and tasks for the department.

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