Human Resources Director

Jan Oliver

**** ****** ***** ****, ********** Beach MD, 20732

Cell: 410-***-****

Email: ***********@*****.***

SUMMARY

Human Resources Director with 21 years of overall HR experience in several areas including: Building HR Departments and Functions, Full Life Cycle Recruiting, Benefits Administration, HR Management, Employee Policy/Procedures, Employee Relations, HR System Implementations, HR Laws & Compliances, Payroll Processing, H1B Visa Process, Expatriate Procedure, Government Contracting, Business Development, and Proposal experience. Also, possess strong interpersonal skills with ability to lead, manage staff, and communicate with individuals on all levels.

EDUCATION

M.S. HR Management w/focus in Organizational & HR Development, Strayer University received 12/2011

M.B.A. Strayer University received 6/2005

B.S. Business Administration, Strayer University received 6/2003

Inactive Top-Secret Clearance 12/2010-10/2013

PROFESSIONAL MEMBERSHIPS/AFFILIATIONS

SHRM Chapter Member of Southern Maryland (HRASM) since 4/2016

Member of Society of Human Resource Management (SHRM) since 11/2006

Member of the National Association of Professional Women since 5/2009

Member of LinkedIn

WORK EXPERIENCE

JMA Solutions Washington, DC

Head of Human Resources 1/2013-Current

Build and develop the HR department structure, department mission statement and HR confidentiality agreement

Perform and administer various human resources functions for total workforce of 200+ employees

Manage HR Department and staff to include HR Generalist, HR Assistant, HR Interns, and Recruiters

Conducts thorough investigations and resolutions for harassment and grievances

Modernize and maintain Employee Handbook on all organization policies, procedures, and practices

Plan, organize, and control all activities for the HR department to include developing department goals, objectives, processes, HR strategic plan and HR mission statement

Recommend and implement innovative approaches to personnel policies and procedures for continual improvements and efficiency of HR department

Create and implement corporate policies for all employees

Update annual compensation program; conduct annual salary surveys and develops merit pool (salary budget); bonus structure, analyze compensation and monitor 90 day/ annual performance evaluation program

Implement and maintain Affirmative Action Plan (AAP); file annual VETS-4212 and EEO; maintain other records, reports, and logs to conform to EEO regulations and employment laws

Submit annual 5500’s for company healthcare and 401k plans

Complete annual HR department compliance audits

Direct all recruitment programs and efforts for all exempt/non-exempt staff, government contractors and temporary employees; write job descriptions; create job advertisements; conduct marketplace salary analysis, new hire-employee orientations/onboarding; monitors career development program, referral bonus program, and Internship program

Lead onboarding efforts of 20-35 employees per direct awarded contracts from the FAA and DOS, DHS, and VA

Counseling employees and all levels of management regarding employee relations issues guided by company policies, grievances, Performance Improvement Plans (PIP) Corrective Actions, and Verbal/Written Warnings in correlation with employment law, and federal requirements

Track semi-monthly payroll changes and assist Accounting with payroll review and processing vial Ceridian

Administer short term/long term disability leave process in conjunction with tracking FMLA leave

Lead the implementation on HRIS, applicant tracking, and background systems

Organize and plan corporate wellness seminars and preventive health brown bags for staff

Participate in red and gold team reviews, assist with proposal writing and prepare proposal documents for submittal

Record new contracts, contract modifications, and task orders in Deltek Accounting system

Carryout various accounting responsibilities including accounts receivable, payable, and invoicing for the Federal Aviation Administration (FAA) and Department of State (DOS), Department of Homeland Security (DHS) Government clients

Conduct benefits administration to include claims resolution, process payments for benefit carrier invoices, COBRA, and work with Broker regarding annual open enrollment activities

Prepare separation notices, severance agreements, in-depth exit interviews/off-boarding and outplacement counseling

Maintain relationships with commercial and government vendors and serve as a liaison for related HR administration activities

Execute other related duties/projects as required and assigned by Executive Management

High Tower Consulting Services (Part-time) Washington, DC

HR Director 1/2018-3/2020

Consulted to perform all HR services, task and projects as required by CEO

Setup company HR Department

Performed full life cycle recruiting efforts for government contracts, proposal, and overhead positions

Managed all benefits enrollments, claims issues and open enrollment

Completed all employee onboarding and exit interview process

Wrote and implemented company policies

Space Metrics (Part-time) Washington, DC

HR Director 4/2019-4/2020

Provided full Human Resources support services for organization

Wrote and implement company policies

Managed full life cycle recruiting efforts to include sourcing, preliminary screening, interviewing

Completed annual HR Audits of all files and records for compliance

Reviewed current HRIS systems and lead new system implementation

Oversaw benefits administration request for employees

Revised and managed Employee Handbook

Created new hire orientation process for onboarding

Wrote the employee benefits summary booklet to describe all company benefit plans, PTO and pay frequency

Worked with Benefits Broker to research new options healthcare plans and Life AD&D

Implemented the Smarts Benefits program for employee transit

Processed employee performance issues to include corrective action plans, PIP’s, and dismissal

Performed Off boarding process for separated employees

Lead the open enrollment process including benefit review and negotiate best cost/rates Managed Employee Relations

Assisted accounting with semi-monthly payroll

Administered online training for Harassment and Ethics

Oversaw all other HR Administrative projects as required or delegated by CEO

Absolute Staffer (Temporary) Laurel, MD

HR Manager 8/2012-1/2013

Developed and manage HR department functions, policies, procedures, and processes

Managed performance and daily task for HR Assistant

Processed payroll through ADP for all 250+ employees

Directed all full life cycle recruitment efforts for all contract and corporate positions

Prepared annual 5500 for employee benefit plans

Performed benefits administration to include open enrollment, carrier invoice payments, and claims resolutions

Handled all employee relation issues to include harassment cases, and counseling

Completed all employee onboarding and off boarding process

NCW Resources (Temporary) Client – Data Solutions & Technology, Inc. Rockville, MD

Sr. Recruiter/Generalist 12/2011-7/2012

Oversaw the recruitment and selection process from creating job advertisements, qualifying candidates to position requirements for current and future opportunities, assure candidates meet overall assessments and hiring recommendations

Handled all full lifecycle recruiting efforts to include maintaining excellent relations with hiring managers and candidates, extending verbal offers, prepare offer letters, salary negotiation, and on-boarding process

Recruited CONUS (National) and OCONUS (International) candidates to fill government contracts, proposals, IDIQ’s, RFP’s, RFI’s, and RFQ’s

Created and fostered relationships with consulting agencies, colleges, and diverse professional organizations to attract and recruit alumni and diversity candidates.

Conducted and coordinated interviews with all candidates while managing scheduling logistics of hiring managers and executive staff

Coordinated all new hire orientation of company benefits

Participated in the development of ongoing creative and cost-effective sourcing strategies (Boolean searches) and other recruiting activities to ensure a thorough and compliant audit

Provided regular reporting and status updates to executive management

Worked with Business Development/Capture Management team to identify contingent candidates and provide market/salary data for pricing

Partook in Gold Team reviews prior to submitting proposals

Retained Office of Federal Contract Compliance Program (OFCCP)/EEOC requirements

Assisted Vice President of Human Capital Management with special projects and assignments as required

Thermopylae Sciences & Technology, Inc. Arlington, VA

Sr. HR Generalist 5/2010-10/2011

Developed and managed various human resources plans and procedures for all company personnel of 100+ employees

Implemented HR department budget, functions, and activities

Managed staff of HR Assistants, Temporaries, and Interns

Participated in developing department goals, objectives, and HR systems

Established strategic goals for HR Department in line with corporate mission

Suggested resolutions for employee relations issues to Program Managers located on various government contract site locations and the corporate office

Reconstructed and created job descriptions for new labor categories

Conducted annual salary surveys, merit pool (salary budget), and analyze compensation

Processed weekly payroll changes for all employees through ADP Payroll System

Created and implemented personnel policies and procedures, annual re-evaluation of policies for Employee Handbook revisions

Recommended new approaches, policies, and procedures for the effect of continual improvements to correct inefficiencies of services performed

Performed benefits administration to include claims resolution, change reporting, approving invoices for payment, information activities program, and cash flow

Developed and maintained affirmative action program; files EEO and VETS4212-1 annually

Supported recruitment efforts for all exempt and nonexempt personnel, government contractors, college students, and temporary employees

Conducted new-employee orientations, employee relations counseling, outplacement counseling, exit interviews and monitored employee career path program

Established online Annual/90-day performance review process and Performance Improvement Plans

Evaluated reports, decisions, and results of department in relation to established goals

Provided practical guidance and HR support needs to entire employee population on daily basis

Achieved other essential task and special projects as required and assigned by VP of HR/CEO

The HR Source (Temporary) Client – Spacenet, Inc. Landover, MD

Sr. HR Generalist 2/2010-5/2010

Processed human resources functions, HR Administration, benefits coordination, and recruiting support

Organized and created HR web page

Created onsite facility Employee Wellness Program

Performed recruiting efforts and updated candidate ADP Applicant tracking system

Assisted HR Manager and VP of Human Resources with various assignments and special tasks

Coordinated with various companies to implement company performance evaluation system

Supported and participated in company philanthropy events and charity efforts

Ipreo Bethesda, MD

Sr. HR Generalist 2/2006-1/2010

Provided HR services for 150+ employee population

Responsible for full-life cycle recruitment and staffing for all employment efforts of local/international candidates

Prepared and maintained HR Department budgets and reconciled department invoices for bill payments

Processed and instructed employee on H1B Visa application procedures

Worked with Finance Department to ensure Sarbanes-Oxley compliance law

Provided conflict resolutions, specific research, and investigation for all employee issues

Recommended career development options and suggestions to employees

Collaborated with Managers regarding employee performance issues, documentation, and corrective action

Developed and facilitated management training courses to managers and executives

Communicated organizational procedures, personnel policies, and job expectations to employees

Reviewed and processed Annual Performance Evaluations for all staff

Performed compensation functions including job analysis, annual increases, and discretionary bonuses

Guided HR Assistant with company sponsored events/activities, charity efforts, and special projects

Processed employee separation agreements, contract agreements, severance pay and benefit termination through COBRA

Administered employee STD/LTD and FMLA leave request

Coordinated employee matters related to annual reviews, transfers, promotions, educational assistance, and career development

Communicated new rate information and materials for all annual open enrollment benefits to staff

Assisted HR Director and Global Director with employment issues, corporate strategic planning, organizational restructure, change management, create, and revise company policies and procedures, HR audits, and due diligence of company mergers and acquisitions, corporate employee events/activities and special projects

Processed workers’ compensation claims

Entered bi-weekly employee changes for payroll associated with personal information, salary increases, sales commissions, rehires and terminations

Processed all new hire orientations and paperwork for payroll entry

OTHER HR WORK EXPERIENCE

Human Resources Washington, DC

Temporary HR Support 2/2004-2/2006

Worked with various agencies to performed HR support for several contract companies namely CEDPA, PNC Bank, Fannie Mae, and Chugach McKinley in the Washington DC Metro area to include broad HR Generalist functions, recruitment efforts, and benefits/HR administration. Maintained company compliance and familiarity with all major US labor laws such as FLSA, FMLA, and ADA, Unemployment Laws, and Workers’ Compensation. Guided employees through HIB Visa process and managed all expatriate procedures and activities both domestic and foreign. Implemented Affirmative Action Plans, diversity strategies and various programs in the direction of the organization’s mission.

Benefits Support Maryland

Benefits Administrator 1/2000-2/2004

Researched various benefit carriers for competitive renewal rates for individual, small, and large groups, contracts, and certificates of coverage for Fortune 500 clients. Worked for third party administrators and benefit carriers such as Kelly & Associates, Benicore & Associates Inc., CBIZ Inc. Care First/BCBS, and Consumer Dental Care to perform payroll services and benefits support to assist employers with renewal health, dental, vision, life/disability, and COBRA plans.

PROFESSIONAL/TECHNICAL SKILLS

HRIS Systems: Deltek/CostPoint, TASC/COBRA, ADP HRM/HRB, Prime Pay HR3, Bamboo HR and HRTrak-It

Applicant Tracking Systems: HR Smart, Bamboo Recruiting, HR Applicant Trak-It, Resumix, TALEO, People Soft, Sonic Recruit, RESUMate Recruiting Systems

Performance Evaluation System: Deltek/CostPoint Performance, Wingspan-Silk Road Technology, ADP Performance Management

Payroll/Accounting: ADP Payroll System, Prime Pay Payroll, COMPAS Payroll System, PROCAS Accounting, AP/AR PeopleSoft General Ledger, Annual Audits, ADP Report-Smith System, Ceridian

Salary Analysis/Pricing Tools: Salary.com, Indeed.com, CB Salary, Monster Salary, Pay Scale Salary Wizard, Glassdoor

Background Check Systems: Asurint Background Check, Experian Credit Check System, ADP Background Check System, American Background System, Pinkerton Background System, Personnel Adjudication System (JPAS), E-Verify, DC, MD, VA New Hire Systems

Software: Microsoft Office Suite, Microsoft Access, Microsoft Visio, Microsoft Outlook, Microsoft SharePoint

TRAININGS AND SEMINARS

How Managers Become Great Leaders 11/27/18

How to Improve Employee Engagement When You’re Not the CEO 4/25/17

Attended the Annual SHRM Convention Washington, DC 6/2016

Attended the Annual SHRM Convention Las Vegas, NV 6/2015

References Available Upon Request

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