Customer Service Loader Operator
Resume:
Gary N. Anderson II
Lawrenceville, Georgia
************@*****.***
PROFESSIONAL SUMMARY
Results-driven logistics coordinator with effective leadership, problem-solving and negotiating abilities in the transportation industry. Highly organized and proactive with solid experience in client account management, customer service, and process scheduling. Dedicated to efficiency and reliability in personal work as well as collaborative projects. Core Competencies/Skills
*Freight Coordinating *Team Building and Supervision *Strategic Planning
*Analytical Problem Solving *Dispatching *Inventory & Vendor Management
* Organization and Multi-tasking skills *Written & Verbal Communication
*Strong Judgement & Decision-Making
EXPERIENCE
Transportation Coordinator
Sakaem Logistics 2019- 2022
● Maximize profit by ensuring optimal productivity, analyzing driver schedules to increase efficiency and maintain positive employee relations
● Coordinate new clientele set-up with finance and accounting, freight pay and carrier relations, invoice clients, negotiate pricing agreements and new account income statements
● Review documentation to ensure proper loading, lifting, billing instructions, etc are correct for drivers and update reports
● Collaborate with service providers (i.e., external carriers) to implement new business, sustain existing business and manage service expectations by way of managing strategic resources to ensure cost-effective procedures
● Dispatch service information to service providers in order to timely and efficiently schedule various freight movement with qualified drivers and guarantee compliance with domestic rules and regulations
● Recruit, orient and monitor progress of new carriers/drivers Key Achievements: Negotiated 98% of contracts with outside providers, resulting in consistently meeting quarterly revenue goals of profiting 15% or more of customer payment after successful delivery of inventory. Yard Supervisor/Loader Operator/Dispatcher
Copart, Ellenwood, GA 2016-2019
● Manage approximately 8-10 employees on site including facilitating safety training and awareness, weekly and monthly meetings and demonstrate safety protocols for accident-free work environment.
● Analyze and coordinate vehicle location adjustments from Sales Move Over (SMO) Reports
● Evaluate Left Yard (LR) Reports to confirm specific vehicles and routes were aligned with timely expectations and production.
● Maintain updated and detailed data and record keeping on State Farm vehicles with an inventory of over 200 vehicles daily.
● Dispatch all incoming and outgoing inventory in timely manner as well as accurately load out vehicles to transporters. Key Achievements: Partnered successfully with State Farm and other insurance providers by meeting their needs which resulted in acquisition of their business for the region Route Sales Representative
UniFirst, Atlanta, GA 2014 – 2016
● Successfully establish relationships with stakeholders, strategic partners and clients. Served as a main contact between the company and clients while exhibiting excellent sales techniques and customer service skills to drive customer loyalty.
● Monitor and replenish daily/weekly inventory levels and consistently meet delivery schedules.
● Generate new business on existing routes by providing excellent inventory consulting services in order to enhance profitability.
● Load/unload product per company policies, procedures and guidelines Key Achievements: Increased route limits and expanded client territory by 50% through offering new services and creating trusted partnerships.
Fitness Club Personal Trainer & Private Consultant, 2009 - 2020 LA Fitness, Atlanta, GA
● Work with clients to evaluate fitness levels, set goals and design exercise, nutrition and conditioning programs, while monitoring progress through fitness counseling.
● Instituted strong business practices, ethics, and marketing strategies to maintain longevity in the industry and gain recognition as top rated personal trainers and 97% repeat business within company. Key Achievement: Customized programs that enabled scores of clients to achieve dramatic weight loss (up to 125+ lbs), prevent/reverse Type 2 diabetes, reduce medication for depression/anxiety and hypertension and adopt healthier lifestyle. EDUCATION & CERTIFICATIONS
■ DeVry University, August 2000-2001
■ High School Diploma, Dunwoody High School, Atlanta, GA, June 1998
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