Data Entry Customer Service

RUTH MOORE

***** ***** *** ***** ******* MD ***** 240-***-**** *.*.********@*****.***

Skills Summary

•Over 20 years in Customer service, with excellent phone and communication skills.

• Versatile and Flexible - working on numerous departments

• Proficient in many programs associated with car dealership and rental programs

• Switchboard Experience

EXPERIENCE

Douglas Motors Inc

CASHIER / SERVICE SCHEDULER

February 2020 – present

Confer with customers in person and on the phone to schedule appointments and set transport of vehicle for service.

Cashier and balance the days work

Pick up and drop off of service vehicles to accommodate customer schedules.

Filing appropriately for future reference of information

Younger Motorcars Inc DBA TRAC – Toyota Rent A Car

CAR RENTAL AGENT, DATA ENTRY, October 2017- Present

Greet customer and discuss rental qualifications

Answer phones to provide information on pricing and availability

Inspect and document return of rental units

Insure fees, policies and procedures are understood by rental customer

Record transactions, open and close Rental contracts

Post closed contracts to appropriate accounts

Schedule reservations and appointments

Open Service Repair Orders to service and maintain the rental fleet

Ensure proper documentation and protocol to prevent Losses to the Company

Contact Service, Collision Centers and Insurance Companies to update timeframes and to insure prompt payment of rental contracts.

YOUNGER MOTORCARS INC DBA YOUNGER TOYOTA, Hagerstown MD 21740

CASHIER, SERVICE SCHEDULER, WARRANTY PROCESSING, DATA ENRRY October 2005- present

Confer with customers via phone or in person to provide information, schedule service appointments and arrange transportation

Record customer interactions or transactions, recording details and forward to appropriate department management

Determine charges for services requested, collect payments or deposits or arrange billing, printing account receivables statements and applying payment information to proper accounts

Respond to customer inquiries

Resolve customer service or billing complaints by performing activities such as credit accounts, refunding or adjustments

Obtain and forward all documentation required for management to make an informed and educated decision in regards to customer concerns

Receive payment cash, check, credit cards and or vouchers

Calculate and reconcile payments to Balance shifts worked

Knowledge in processing warranty claims

Answer inbound calls to assist customer for scheduling convenience

Coordinate sublet appointments

Print and review reports with management

EDUCATION

SOUTH HAGERSTOWN HIGH SCHOOL

Hagerstown Maryland 21740

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