Customer Service Data Entry
Resume:
Donna Roberson
Suffolk, VA *****
*********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Operations Manager
Walgreens Pharmacy - Suffolk, VA
April 2008 to Present
My day started out with on some days opening the pharmacy, which consisted of entering in Prescriptions that were sent in via fax .
Data entry sending faxes to Dr's for refill request or medication changes. And deleting medication that patients did not pick up in a timely manner, which were returned to stock. Customer service via front counter and refilling medications over the phone. Filling medication and selling prescriptions. Doing weekly returns, and counts on certain medications on a daily basis. Working side by side with pharmacist when filling and data entry. Receiving and putting away of truck on daily basis depending on which shift I work. Answering any questions that I can about patients medication and helping to recommend OTC products. Entering and ringing out of immunizations. Customer service on a daily basis. Working in workflow, and as a team. Filling out of stock medications and partial fills. And the ordering of medications . Making sure that everyone is in work flow, doing schedules to a weekly budget, giving immunizations, have been doing COVID-19 testing and giving shots as well. Addressing any situation that may come up with a team member and coaching when it’s needed on how we can have a more sufficient ran Pharmacy. I have my BLS as well
Bank Teller/Customer Service Representative
BB& T - Gloucester, VA
April 2004 to January 2008
Responsibilities
Customer Service cashing of clients checks and or deposing them. . Helping my clients to make a decision on which product would best suit there needs financially. I was also in charge of loading and auditing the atm machine.
Accomplishments
My accomplishment with bb&t were assisting the clients in there needs and the best customer service I can do.
Manager
Hardees - Suffolk, VA
March 1998 to May 2003
Responsibilities
Cooking, cleaning the hiring and training of new employees. Inventory control. I also did the receiving of truck. I managed the profit and loss statement monthly and even at times weekly if I felt the need for review. Customer service, and the handling of money . I was in charge of opening and closing of the store at times.
Accomplishments
My impact that I had was that I had trained a young man and now he is DM, do I feel that was a big accomplishment.
Skills Used
My skill of customer service and the ability to help people to gro within a company. Education
High school or equivalent
Skills
• Shift Lead
• Crew Member
• Food Service
• Shift Supervisor
• Fast Food
• Crew Member
• Customer Service
• Fast Food
• Food Service
• Shift Lead
• Shift Supervisor
• Team Member
• Pharmacy
• Inventory
• Billing
• Typing
• Cash Handling
• Word
• Outlook
• compounding
• Insurance Verification
• Medical Billing
• Medical Terminology
• Order Entry
• Pharmacy Technician Experience
• Computer skills
• Banking
• Communication skills
Certifications and Licenses
Driver's License
State board of Pharmacy
January 2020 to Present
State board of Pharmacy And PTCB cerfied.
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