Front Desk Customer Service
Resume:
Sandra Cameron
Bradenton, FL *****
Cell 941-***-****
SKILLS AND QUALIFICATIONS:
Director Multiple Locations Motivational Team Player Goal Focused Administrator Successful Proactive Problem-solver
Customer service expert Multi-task Planner/Manager
Hardworking self starter Budgeting Expertise
Detail Oriented Supervisor Prioritizes Multiple Tasks
Procedural development/Improvement Inspirational Leader
Physician/Staff Recruiter Multi-Specialty Experience
Licensed 2-15 Insurance Agent Credentialing Oversight for Residents
PROFESSIONAL HISTORY:
Zota Beach Resort Apr 2021- Present
Restaurant Manager
Responsible for the opening of the restaurant on a daily basis, invoice coding, Watson time edits, and running the breakfast service daily. Also the leader of the customer service initiative in the morning, supporting positivity throughout the crew on the morning shift. Diverse experiences prior to this has led me to be very flexible and assist with banquets, as well as other properties and shifts. Front desk experience as well.
FreshMarket Jan2020-Mar 2021
Front End Assistant Manager/Assistant Center Store Manager
Responsible for supervision of the front end of the store, reconciling cash at end of evening, balancing safe, employee management as well as assisting with scan/sign department. Available all shifts and assisting with all departments in the store. Transitioned to the grocery department to include leveling, ordering, inventory prep and execution. Extreme customer service levels.
MaxHealth Jan 2019- Dec 2019
Practice Manager
Responsible for 21 employees and 8 providers, schedules, inventory management, A/P, collections, billing, front desk direct supervision, assisting with MA coverage on busy days. Vaccine inventory, ordering all supplies and hiring. Working with leadership/management from above and implementing changes to the practice.
Bradenton Surgery Center Feb 2017-Dec 2018
Business Office Manager
Responsible for the A/P and A/R for the surgery center and overall running of the business aspects of the surgery center. Supervision of the business office employees and all HR concerns as well as credentialing of all the physicians and CRNA’s.
Dr. Charles Clay, Clinical Rheumatologist
Office Manager Jun 2016-Feb 2017
Responsible for overseeing front office and re-educating infusion staff to increase profits, billing and A/R from the insurance companies as well as supervision of employees. Increasing Customer Service goals and expectations and attempting to switch the 3 computer systems to one for more precise and accurate recording.
Health Plan One Oct 2015-Jun 2016
Florida Blue Cross Insurance Sales Agent, LA
Responsible for selling plans to individuals and families that qualified in the state of Louisiana for the Affordable Care Act insurance, as well as straight Individual Insurance. Goal setting, meeting and attainment for individuals and team goals featured prominently in this seasonal assignment.
Florida Medical Clinic Mar 2009- Jul 2015
Manager, Rheumatology Division
Responsible for work flows of multi-physician, multi-location established rheumatology practice to include Budget oversight and Payroll compliance. Rotated residents of the Pharm D program from University of Florida through the office for 8 week rotations. Providing quality care, improving work flow and educating staff to provide outstanding customer service. Responsible for 30+ employees ranging from Physician extenders to front desk staff. Simultaneously managing multiple projects and schedules. Successfully created tracking system for infusions and verification of benefits prior to the infusion. Established the largest infusion suite for profit in the Tampa area, expanding practice to include a sonogram machine in both offices.
Florida Hospital Zephyrhills, Zephyrhills, FL Oct 2008- Mar 2009
Office Manager
Responsible for day to day operations to include marketing of a brand new physician who was making her transition from internist in a hospital setting to internal medicine provider in office setting. Changed credentialing status from Internist to Internal Medicine doctor oversight. Supervision of staff, hiring of new staff, marketing, and providing guidance for the new internal medicine office, balancing charges, creating pleasant atmosphere for patients and new workers.
JSA Medical Group, Sheldon Road, Tampa, FL Jan 2007-Oct 2008
Administrator
Responsible for multi-physician full risk managed care practice that involved maintaining a strict budget, oversight of payroll and adherence to cost containment. Integration of a part time Hospitalist and part time office physician to practice, arranging schedules to accommodate a dual- centered physician. Deposits, billing, total responsibility of building and schedules of physicians and visitors. Strict budget and scheduling accounting to medical director. Supervision of 20+ employees ranging from nurses to front desk staff.
Kohl’s Department Store, Clearwater, FL (Johnson City, TN) 2005-2007
Customer Service Area Supervisor
Supervisor of customer service for management team, to include recruitment of staff for entire store. Supervision of store to include Black Friday morning and Return day after Christmas. Supervision of 50+ employees at certain times. Responsible for outstanding reaction time to calls for assistance from employees and customers, maintaining merchandising standards, recovery of the floor, AR reconciliation, verification of arrivals of merchandise and money, and attainment of daily goals set by the corporation and management team. Also opened the new store in Clearwater, trained all employees in the new cash register systems, verification of pricing, setting of the ad the previous night, and unloading of the merchandise.
Med Alliance Management Group, Johnson City, TN 2002-2008
Practice Manager
Practice manager for Neurosurgical multi-specialty practice, HIPPA compliance coordinator, billing A/R reconciliation of millions dollars a year, recruitment coordinator to include multi-specialty physicians, responsible for daily operations of the practice, training new employees. Supervised 20+ employees ranging from PA's to front desk staff. Successfully integrated 2 new physicians to practice, one neurosurgeon within my last year and took the practice to multi-specialty with introduction of physiatrist to practice. Successfully integrated fluoroscopy into the office suite and started anesthesiology procedures there.
Medical Corpsman
United States Navy
Experiences-Varied
Education:
Florida License 2-15. Life, Health and Annuity 2015
Colorado Technical University Online: Executive Masters of Business Administration 2006
St. Joseph’s University, Standish, ME: Bachelor of Health Care Administration 2002
References available upon request
Contact this candidate