Andrea K. Small

**** ** **** ****** **** H***

DesMoines, Iowa

515-***-****

ads8wz@r.postjobfree.com

OBJECTIVE

To acquire a challenging position within that will allow me to use my leadership skills, creative skills, business experience, and desire to outperform and excel within the company.

EMPLOYMENT HISTORY

Forward Air Solutions - Administrative Assistant

May 2019 - May 2020

● Provided clerical support to management and other employees.

● Making travel arrangements

● Used computer to generate reports, scheduling of customers, create presentations, conduct research and ordering of supplies

● Greet and assist all visitors

● Conduct new hire training, materials, and give tours. Ads R Us - The Placemat People - Sales Representative March 2016 - May 2019

● Administer calls and emails soliciting the sales of placemat advertising spots to businesses throughout the United states.

● Evaluate customer financial situation to negotiate a price within their marketing budget to help them afford the advertising.

● Responsible for collection of accounts that are unpaid or past due.

● Consistent high performance and top sales person in the department.

● Maintain file system and email database of all current customers and interested businesses. Wells Fargo Bank, N.A. – Collector 2 May 2008 – May 2012

● Administer inbound and outbound calls on delinquent accounts to determine reason for delinquency.

● Evaluate customer financial situation to negotiate for full payment or propose new terms for resolution.

● Operation of several computer systems including HOGAN, CACS, MARS, and Microsoft Office to update contact information, perform research duties, and document collection activities.

● Responsible for collection of bankruptcy accounts which involves interaction with attorneys to resolve the delinquency.

● Active member of PULSE and Q12 Initiative volunteer committees to develop action plans for improved team member job satisfaction.

● Recipient of numerous interdepartmental performance and personal awards.

● Consistently high performer in all collections metrics.

● Heroes Service Excellence nominee and winner in Q1 2010.

● Promotion to Collector II after one year of employment based on performance.

● Mentor: September 2008 – May 2012 - Assist with training, answering questions, providing direction, and mentoring employees within the department.

● Team Member Reporter: April 2010 – September 2010: Temporary position that requires communication between multiple collection sites to ensure all parties in sync with up-to-date information. Consists of writing articles, conducting interviews, and deciding and distributing policy and procedure changes. Command Center (Des Moines, IA) – Staffing Specialist November 2007-May 2008

● Recruiting and interviewing of potential employees.

● Marketing for future business through specific job sites and over the phone.

● Conduct training sessions of mandatory safety training courses.

● Perform job site evaluations.

● Transportation of employees to and from job sites. EDUCATION

AS, Office Specialist - 2003

Des Moines Area Community College, Ankeny, Iowa

G.P.A. 3.82

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