Administrative Assistant/Office Specialist Looking for Remote PT
Resume:
Andrea K. Small
DesMoines, Iowa
******************@*****.***
OBJECTIVE
To acquire a challenging position within that will allow me to use my leadership skills, creative skills, business experience, and desire to outperform and excel within the company.
EMPLOYMENT HISTORY
Forward Air Solutions - Administrative Assistant
May 2019 - May 2020
● Provided clerical support to management and other employees.
● Making travel arrangements
● Used computer to generate reports, scheduling of customers, create presentations, conduct research and ordering of supplies
● Greet and assist all visitors
● Conduct new hire training, materials, and give tours. Ads R Us - The Placemat People - Sales Representative March 2016 - May 2019
● Administer calls and emails soliciting the sales of placemat advertising spots to businesses throughout the United states.
● Evaluate customer financial situation to negotiate a price within their marketing budget to help them afford the advertising.
● Responsible for collection of accounts that are unpaid or past due.
● Consistent high performance and top sales person in the department.
● Maintain file system and email database of all current customers and interested businesses. Wells Fargo Bank, N.A. – Collector 2 May 2008 – May 2012
● Administer inbound and outbound calls on delinquent accounts to determine reason for delinquency.
● Evaluate customer financial situation to negotiate for full payment or propose new terms for resolution.
● Operation of several computer systems including HOGAN, CACS, MARS, and Microsoft Office to update contact information, perform research duties, and document collection activities.
● Responsible for collection of bankruptcy accounts which involves interaction with attorneys to resolve the delinquency.
● Active member of PULSE and Q12 Initiative volunteer committees to develop action plans for improved team member job satisfaction.
● Recipient of numerous interdepartmental performance and personal awards.
● Consistently high performer in all collections metrics.
● Heroes Service Excellence nominee and winner in Q1 2010.
● Promotion to Collector II after one year of employment based on performance.
● Mentor: September 2008 – May 2012 - Assist with training, answering questions, providing direction, and mentoring employees within the department.
● Team Member Reporter: April 2010 – September 2010: Temporary position that requires communication between multiple collection sites to ensure all parties in sync with up-to-date information. Consists of writing articles, conducting interviews, and deciding and distributing policy and procedure changes. Command Center (Des Moines, IA) – Staffing Specialist November 2007-May 2008
● Recruiting and interviewing of potential employees.
● Marketing for future business through specific job sites and over the phone.
● Conduct training sessions of mandatory safety training courses.
● Perform job site evaluations.
● Transportation of employees to and from job sites. EDUCATION
AS, Office Specialist - 2003
Des Moines Area Community College, Ankeny, Iowa
G.P.A. 3.82
Contact this candidate