Stephanie P. Berghuis

**** ********** *** * *** 703

Jacksonville, FL 32256

904-***-**** hm

904-***-****

ads8wb@r.postjobfree.com

OBJECTIVE Having stayed at home to help my children with home schooling while they were growing up, I worked full-time for a couple of years during their high school years. At that time, my elderly mom, who struggled with multiple chronic illnesses, became house and then bed-bound, thus requiring my full-time attention. Since 2020, I served as my mother’s primary caregiver until her passing in January 2022. Now I’m seeking to re-enter the workforce on a full-time basis.

EXPERIENCE

2018 thru 2020 Scheduling Coordinator (remote)

SOLID GROUND HOME INSPECTIONS, Charleston, SC

Responsible for scheduling home inspection appointments for two home inspectors by working with home buyers, home sellers, real estate agents, closing coordinators and builders. Scheduled 900 home inspections and another 400 repaircheck/housecall-type appointments during this two year period working remotely from my home office.

Posted newly scheduled appointments to master and individual calendars and sent out email confirmations to all stakeholders.

Ensured that all inspection agreements are completed via Docusign.

Created daily appointment sheets via Microsoft Word and started new inspection reports for home inspectors via report writing software.

Facilitated communication between home inspectors, agents and home buyers/sellers to ensure appointments are running smoothly.

Adjusted schedule as needed to accommodate last minute requests for repairchecks, housecalls, professional courtesy visits, etc.

Assisted Office Manager/Owner with research and projects.

2007 thru 2008 Embroidery Specialist (part-time)

JOE’S TEES – Jacksonville, FL

Responsible for implementing a variety of embroidery designs to meet customer personal and business needs.

2006 thru 2007 Corporate Travel Agent

BCD TRAVEL – Jacksonville, FL

Responsible for making corporate travel arrangements for employees of Pepsi, Nestle, Rolls Royce and Cadberry Schweppes to meet their business needs. Modified reservations when needed via the client’s booking engine by adding cars, hotels and limos. Additionally, helped to resolve all types of travel and systems issues by providing creative solutions in a timely manner.

Proficient in the four major booking systems used in the travel industry:

Sabre, Worldspan, Apollo and Amadeus

2004 thru 2006 Direct Customer Agent

BRITISH AIRWAYS -- Jacksonville, FL

Responsible for helping passengers complete their travel arrangements and resolve travel-related issues, thus ensuring a responsive and positive customer experience with British Airways. Key accomplishments include:

Resolved passenger issues with 98.6% success rate.

Significantly increased ticket sales for flights on high profit, long distance and under-traveled lanes.

2001 to 2004 Stay-at-home mom with first child

1999 thru 2001 Member Advocate

AMERICA ONLINE -- Jacksonville, FL

Responsible for ensuring member’s privacy and security while providing a hassle-free online experience. Additionally, implemented new policy and procedures with members, assisted with development of the Member Connect Certification Process and trained new employees with AOL’s Valued Work Behaviors.

1996 to 1999 Assistant Manager

PIZZA HUT – Jacksonville, FL

1993 to 1996 Shift Supervisor

PIZZA HUT – Jacksonville, FL

1989 to 1993 Deliver Driver

PIZZA HUT – Jacksonville, FL

EDUCATION ` High School G.E.D Diploma from FCCJ, 1989

INTERESTS With two fun-loving children who are now young adults Trey (21 years old) and Savannah (18 years old), I enjoy swimming, photography and outdoor activities of all kinds with my family as well as taking care of our dog Paris.

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