Bertrand Tem

**** ********* ***, *** ***,

Wheaton, MD 20902

Phone:240-***-****

Email: ads8va@r.postjobfree.com

OBJECTIVE

A full-time position as a Project Coordinator.

PERSONAL PROFILE

Six years of experience as a project coordinator with varying organizations.

Proven skills of resolving complex issues in a timely manner within challenging environments.

Data entry of all project details and notes, contact / information updates, task and entries.

Ability to work on tight deadlines.

Complete project file according to established procedural and quality control guidelines.

Self-starter, as well as a team player who is enthusiastic, proactive, adaptable and versatile.

Proficient in MS Office: Windows, PowerPoint, Excel, Access, Outlook, Word, Smartsheet.

Experience with Microsoft Teams for collaboration. fast paced project team.

Grasp new concepts and technologies with an unjustifiable desire to learn.

U.S. Permanent Resident; fluent in English.

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PROFESSIONAL EXPERIENCE

CREDENTIALING COORDINATOR SEPTEMBER 2019 PRESENT

TRC Companies; Rockville Maryland

Data entry and managing multiple projects toward completing energy savings projects and Processing forms for incentive payments.

Oversee the multiple, layered aspects of verifying applications for accuracy and compliance

Delivering outstanding customer service whereby participants are well-served and annual Program energy saving goals are met.

Communication by phone to participants, customers, business development leads or engineer and staff.

Extensive knowledge in specialized functions in order to Produce monthly, and special reports to Program team.

Conduct quality assurance testing as well as performing energy assessments

Monitored project plans, project schedules, work hours, budgets and expenditures

CREDENTIALING COORDINATOR SEPT 2017- JULY 2019

Hagler & Associates; Covington, Kentucky

Provided first level contact and conveyed resolutions to customer issues. Properly escalated unresolved issues to queries to the next level of support.

Tracked, routed and redirected problems to the correct resources. Walked customers through problem solving process.

Organized and plan meetings with project manager as well as arrange and manage team goals/project schedules/new information and keeps all material up to date

Communicate timeline changes and new information to team; followed up with customers, provided feedback and saw problems through until they were resolved.

Upload invoices once per week

Detail oriented, confidential data entry

Communicate with applicable vendors and contractors to collect required information and status updates regarding when payments will be made or outstanding items

CREDENTIALING COORDINATOR MAY 2014-JUNE 2017

Community Support Inc; Cincinnati, Ohio

Manage overall health of project by monitoring and managing assigned product activities which include design development, testing, integration, implementation and sustainment.

Organized, attended and participated in stakeholder meetings, took notes, recorded and track action items.

Ensured projects adhered to frameworks and all documentation maintained appropriately for each project.

Ensured that project deliverables are submitted on time, within scope and budget and to the required quality standards.

Set up new construction projects, vendors and subcontractors in company portal, acting as a liaison between inter-company departments

EDUCATION

University of BUEA – Bachelor of Arts (2009)

Bachelor of Business management

CERTIFICATIONS

PMP in progress (June 2020)

Completed Scrum Master Accredited Certification program involving Kanban boards, backlogs, dashboards and other analytic tools

PRINCE2 CERTIFICATION

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