Donmonica Bulgin
Lauderhill, FL *****
************@*****.***
More than 5 years of public and customer service experience. Proficient in POS and record management. Easily adaptable to changing environments/strategies/technologies with strong comprehension skills.
Authorized to work in the US for any employer
Work Experience
Cafe Associate
Sams's Club - Coral Springs, FL
March 2019 to March 2022
Operated cash register and credit card machine to process customer payments
● Maintained a neat and clean work space at all times
● Provided assistance with Inventory, Restocking, and various other tasks as required
● Adhered to all relevant safety and sanitation rules in all performed tasks
● Monitored all food expiration dates and kitchen equipment temperatures Merchandising
● Arranged items in favorable positions and areas of the store for optimal sales
● Designed displays to make the store experience interactive and engaging
● Responsible for checking the sales shelves repeatedly throughout the day and making sure they were properly stocked
● Responsible for making sure that all stock levels in the warehouse and on the store shelves matched the inventory sheets
● conducted staff meetings with sales personnel to introduce new merchandise Deli
● Receives and breaks down loads. Cut cases, stacks, dates and marks merchandise, organizes and rotates product cooler, organizes storage areas and refrigerated products immediately. Checks for quality and quantity. Maintains product quality by ensuring compliance with company policies and federal and state regulations on handling, storage and temperatures
● Ensures that product packaging, labeling, rotation and wrapping standards are met
● Make clean, neat, and friendly impression on customers
● Providing assistance by responding to customers questions in an effective and efficient manner.
● Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 Lbs. Bends, stoops and reaches frequently and occasionally climbs ladders. Pushes and pulls fully loaded hand trucks, high boys and pallet jacks. Performs repetitive arm movement to package, weigh and wrap products
Data Entry Clerk (Temporary)
NationsBenefits - Plantation, FL
January 2021 to February 2022
• Input patient health information
• Produced monthly reports using advanced Excel spreadsheet functions
• Fulfilled all general duties such as preparing, checking, and processing client's data and information
• Complete all assigned data entry requests and tasks within required time frames while maintaining a high-level of quality
• Conducted secure follow-up phone call and emails to acquire clarification on missing or erroneous data from the clients
• Performed other clerical duties such as answering the telephone, sorting and distributing mail, and sending faxes
Shift Manager
Wendy's - Hallandale Beach, FL
January 2016 to March 2019
Delivered orders to customer windows, counters and tables
● Correctly received orders, processed payments, and responded appropriately to guest concerns
● Took necessary steps to meet customer needs and effectively resolved food or service issues
● Up sold additional menu items, such as beverage and desserts to increase restaurant profits
● Assisted management with monthly inventory control and weekly stock ordering Crew Member/ Shift Coordinator
Burger King - Fort Lauderdale, FL
March 2013 to January 2016
Greets guests with a smile, receives orders, processes payments and responds appropriately to customer issues;
• Operates cash register or point of sale devices, as needed and uses value-added suggestive-selling techniques to generate additional sales opportunities;
• Verifies the accuracy of guests' orders;
• Prepares and packages food and drink products;
• Cleans kitchen area, counters, food preparation areas and utensils;
• Cleans dining room, restrooms and exterior grounds;
• Maintains Health and Safety standards in work areas;
• Unloads and stocks inventory items as needed;
• Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.);
• Prompt and regular attendance on assigned shifts;
• Follows BURGER KING® uniform and grooming standards and policies;
• Works to resolve issues that may arise in the restaurant;
• Learns team effectiveness skills; works with others to achieve team goals;
• Responds to guests' needs in a professional and polite manner;
• Communicates in a positive manner with customers, peers and managers.
• Unloaded and stocked inventory items as needed
Education
D Licensed in Security
Excel Security - Lauderhill, FL
February 2019 to February 2019
High school diploma in Education
Y.M.C.A Off Campus Learning Center - Pembroke Pines, FL August 2013 to June 2016
Skills
• Excellent Customer service
• Time management
• Detail oriented
• Organizational skills
• Team player
• Critical thinking
• Conflict resolution
• Energetic & engaging
• Data entry
• Trainer & mentor
• Shift Management
• Cash Handling
• Upselling
• Restaurant Experience
• Microsoft (Word, Excel, PowerPoint)
• Cleaning Experience
• POS
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification