Customer Service Produce Clerk

EVARD NIÑO QUELESTINO ALCAZAR

Calgary, AB

Telephone: Mobile: 587-***-****, Email Address: *****.*******@*****.***

OBJECTIVE: To obtain a position as a produce clerk (part-time) at Real Canadian Superstore while attending college.

Availability: Saturday afternoon, Sunday, Monday, Friday

EDUCATIONAL BACKGROUND:

Business Administration Diploma September 2022-present

Bow Valley College, Calgary, AB (expected graduation: April 2024)

Bachelor of Science in Hotel and Restaurant Management 2004-2009

DE LA SALLE UNIVERSITY – Dasmariñas Campus

Dasmariñas, Cavite, Philippines

WORK EXPERIENCE:

CREDIT AND COLLECTION ASSOCIATE/ ASSISANT April 28, 2020 – August 15, 2022

Credit & Collection (Business Office Unit)

University of Perpetual Help Medical Center, Manila

Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy

Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations

Schedule and confirm appointments and meetings of employer

Answer telephone and electronic enquiries and relay telephone calls and messages

Set up and maintain manual and computerized information filing systems

Determine and establish office procedures

Record and prepare minutes of meetings

Arrange travel schedules and make reservations

May compile data, statistics and other information to supporter search activities

Supervise and train office staff in procedures and in use of current software

Organize conferences.

LIASON & ADMINISTRATION OFFICER June 13, 2019 – April 27, 2020

Business Office & Credit & Collection

University of Perpetual Help Medical Center, Manila

Follow up the reports of different Business unit heads under the Business Office Manager; Coordinate in organizing and scheduling of trainings and seminars set by the management; Collect daily charge slips from the various revenue centers in the hospital that are needed for sorting, checking, and verification; Responsible for the record keeping of memorandum and reports of the department; Encode PCSO reports regarding Guarantee Letters form the said government organization that are granted to patients as financial assistance.

CREDIT AND COLLECTION ASSOCIATE August 16, 2012 – June 12, 2019

Billing/Credit & Collection Department

University of Perpetual Help Medical Center, Manila

Assisted in checking OPD billing accounts and make sure that it is matched to the master list. Sorting of HMO Health Card Statement of Accounts according to HMO group, name, date and other details. Checking and securing of PhilHealth Forms (SF1, CF2, CF3, MDR).

ENCODER February 29, 2012 – July 27, 2012

Billing/Credit & Collection Department

University of Perpetual Help Medical Center, Manila

In charge of OPD billing accounts in sorting and encoding in the system. Sorting of various HMO Health Card Statement of Accounts according to HMO group, name and date. Assist in other office secretarial works at the said department.

HOTEL STEWARD March 14, 2010 – December 16, 2011

InterContinental Hotel Manila

In charge of kitchen equipment inventory and recording. Assist in setting-up of buffet area during big or small functions and events. Performs other kitchen job includes dishwashing and housekeeping.

ON THE JOB TRAINING (OJT):

Secret Recipe Café (Head Office) October 19, 2009-February 20, 2010

Global Lifestyle Ventures Incorporated

Pasig City, Metro Manila, Philippines

Assigned in the head office of a restaurant enterprise assisting the basic office works such as encoding, filing, typing and contacting applicants. Also assigned in the commissary for kitchen assistance such as packaging preparations.

APEX Super Ferry On-board Training February 27, 2009 – March 5, 2009

On-board M/V Super Ferry 1 & 2

Assigned in different areas of the cruise operations such as food and beverage section, front office and housekeeping.

Hotel Trainee December 29, 2008-February 11, 2009

Renaissance Makati City Hotel,Manila

Rotated in areas such as banquet service, front office operations, butchery and pastry kitchen. Performed tasks such as table set-up, profile merging, records keeping, encoding and basic mise-en-place, slicing and carving of meat.

TRAININGS AND SEMINARS ATTENDED

Customer Service Training (CS 102) October 13, 2016

University of Perpetual Help Medical Center, Manila

-To enhance the knowledge of proper customer handling.

Quality Management System Awareness Training October 7, 2014

University of Perpetual Help Medical Center, Manila

-Overview for the ISO 9001 Accreditation. Quality Management System, its requirements, application and continual improvement.

BASIC SAFETY COURSE July 20-28, 2009

Magsaysay Training Center, Manila

-To familiarize the basic safety precautions including Elementary First Aid and Fire Protection

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