Betty Deborah-Jean Griffin

Ms

Maiden, NC *****

ads8tw@r.postjobfree.com

+1-704-***-****

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hotel Front Desk Clerk

Hampton Inn Lincolnton - Lincolnton, NC

August 2016 to Present

• Updated customer accounts with add-on room charges, including minibar use and room service bills.

• Checked lobby, bathrooms and common areas near front desk for cleanliness.

• Kept accounts in balance and ran daily reports to verify totals.

• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Sales Associate

La Madelines French Rest - Tulsa, OK

August 2015 to August 2016

• Engaged with customers to effectively build rapport and lasting relationships.

• Completed orders through system and organized product deliveries to meet customer timetables.

• Maintained customer satisfaction while handling product returns quickly and professionally.

• Educated customers on promotions to enhance sales. Head Cashier Supervisor

Home Depot - Tulsa, OK

April 2013 to April 2015

• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.

• Quickly and accurately counted drawers at start and end of each shift.

• Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.

• Verified accuracy of daily cashier batches by checking all receipts, checks and cash.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.

• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Assistant Manager

KFC - Tulsa, OK

April 2009 to April 2012

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.

• Reviewed sales and gross profit reports to determine options for increasing market growth.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Administrative Assistant

Wyth-will - Charlotte, NC

April 2003 to April 2007

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Coordinated travel arrangements, including booking airfare, hotel and ground transportation.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Created PowerPoint presentations for business development purposes.

• Processed invoices and expenses using software to facilitate on-time payments. General Manager

Piedmont Credit Collections - Charlotte, NC

April 2001 to April 2003

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Developed effective business plans to align strategic decisions with long-term objection.

• Designed modern employee recognition program which boosted productivity and improved morale.

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Customer Service Associate

BiLo Foods - Charlotte, NC

April 1999 to April 2002

• Developed and actualized customer service initiatives to decrease wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Informed customers about special promotions and provided detailed information for various products.

• Energized and motivated in performing sales floor activities including merchandising and selling.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Education

Associate's in Business

Career Tech and Business Institute - Oklahoma

February 2011 to April 2013

High School Diploma

Gastonia Community College - Gastonia, NC

June 1982

Maiden High School - Maiden, NC

Skills

• Greeting Guests (7 years)

• Scheduling (5 years)

• Bookkeeping

• Property Management

• Guest Services (7 years)

• Accounting (10+ years)

• Cash Handling (10+ years)

• Mail Sorting

• Payment Collection (10+ years)

• Expense Reports

• Customer Complaint Resolution (10+ years)

• Merchandising

• Management (8 years)

• Pricing

• Risk Management

• POS (10+ years)

• Multi-line phone systems

• Care plans

• Office Management

• Accounts receivable

Certifications and Licenses

Food Handler Certification

Assessments

Administrative assistant/receptionist — Proficient March 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Scheduling — Familiar

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Dental receptionist skills — Proficient

January 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Logic & critical thinking — Proficient

November 2019

Using logic to solve problems.

Full results: Proficient

Retail skills: Shelf stocking — Proficient

November 2019

Receiving and storing merchandise or product.

Full results: Proficient

Receptionist — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer focus & orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & calendar (Mac) — Highly Proficient November 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Verbal communication — Proficient

November 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Front desk agent (hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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