Service Representative Administrative Assistant

Dr. Reenu Jose Antony

REENU JOSE ANTONY

Unit **, 525 Novo Star Drive,

Mississauga, Ontario

**************@*****.***

Phone: +1-647-***-****

PROFESSIONAL PROFILE:

Certified pharmacist in India.

Experience providing health care services within both a private home environment and long-term care facilities.

Excellent verbal and written communication skills

Excellent time management skills: able to prioritize tasks.

Proven ability to work in a fast - paced, high pressure environment.

Well organized, detail-oriented, and efficient with a professional demeanor

Developed communication skills interacting with doctors, other healthcare professionals and patients in a professional yet relatable way.

Capable of answering drug information queries to healthcare professionals.

Experience using Microsoft Office (Word, Excel), Internet, Micromedex, Up-to-date, and Poisindex, email and social media applications.

Experience in using software like Cerebrum and Velox

Available to work evenings and weekends

RELEVANT SKILLS:

Over 6 months of experience working as a clinical pharmacist and health care provider in India.

Provided emotional support to patients and families.

Developed a good rapport with colleagues, various health professionals, as well as patients from all spheres of society.

Acted as a class representative; developed a sense of responsibility and dedication.

Active volunteer in medical camps and public health programs

Assisted patients with moving in and out of beds, baths, wheelchairs, etc.

Responsible for maintaining detailed and accurate records of patient care, condition, progress, and problems; reported observations/changes in patients’ condition to supervisor.

Monitored and maintained equipment and supplies; followed all safe practices.

WORK EXPERIENCE:

Medical Administrative Assistant & Booking Clerk January 2022 – Present

Greater Niagara Medical Imaging

Greeting and welcoming patients to the practice via telephone

Knowledgeable of Radiant EMR

Scheduling, rescheduling, or canceling MRI, CT and Ultrasound and X – ray appointments as needed

Answering phone calls and checking voicemails

Scanning and faxing paperwork, printing requisitions and cross checking for proper protocols

Effectively communicating with patients, referring physicians, technologists and radiologists

Organizing and prioritizing tasks at hand

Working under minimal supervision and following departmental protocol

Erode hospital Tamil Nadu, India

Clinical Pharmacist January 2018 to December 2018

Performed all hospital duties: Patient History Interview, Drug-Drug interaction monitoring.

Answering drug queries, conducting meetings with the Physician and Nurses.

Adverse Drug Reaction monitoring, Patient Counselling, Medication Error monitoring.

Pre – ward rounds and ward round participation

karuna Medicals Ernakulam, India

Community Pharmacist December 2016 to December 2017

Performed all pharmacy duties: prescription analysis, medication error monitoring, support management, and customer care.

Answered phones, assisted customers, maintained accurate financial and sales records using MS Word, Access, Excel, Internet, Email, Windows

Prepared prescription analysis identified medication errors and corrected.

Prepared professional looking documents.

CLINICAL COORDINATOR- CARDIAC HEALTH

RESPONSIBILITIES:

Managing workflow of the clinics and ensuring that exceptional patient care is provided.

Providing assistance to Cardiologists and Technicians at the clinics with daily operations.

Coordinating with Office Manager regarding Cardiologists, Clinics and Technicians scheduling.

Being the liaison for all internal and external stakeholders and assisting in troubleshooting software and equipment at the clinics and answering relevant inquiries.

Providing training to technicians and cardiologists on software’s and equipment whenever required

(Prior training will be provided).

Assisting technicians in performing (not limited to) ECGs, Holters and BP.

Collaborating with office team for logistics for all the clinics- ensuring to replenish supplies for smooth operational workflow and making sure the equipment at all clinics is accounted for, handled properly.

Providing all required information to the Office Manager to ensure uninterrupted back-end workflow.

(Not limited to- day sheets, Diagnostic codes, Out-patient referral information, supplies etc.)

Reporting to the Admin team and COO about any glitches and interruptions and working with the team for accurate solutions.

TG MINTO

Quality Inspection

Operating any machinery in a safe manner (such as but not limited to tuggers, forklifts and wrapping machines)

Inventory counts and deliver material to workstations and storage area. Sorted product by order and palletize.

Gauge and quality visual inspection.

Prepare paper works for the quality on the products.

GATESTONE & CO, NORTH YORK

Financial Service Representative

Researching and answering questions regarding the account status to customers as a personal Financial Advisor.

Administrating financial assessments and ensuring paperwork is prepared correctly for the best of positive consumer experience.

Negotiating, planning, and assisting consumers with correct payment resolutions and explaining them with Group benefits and available incentives on one or multiple credit card accounts including consumer and business accounts.

Conduction payment transaction electronically and perform payment arrangements within FDCPA guidelines.

Using skip trace tools for finding customer information and documenting.

Manage all client queries on financial issues and provide support to clients by proffering solutions to address financial objectives.

Analyze accounts, interpreting summaries and implementing agreed upon plan to manage client portfolios.

ACADEMIC CREDENTIALS:

CONESTOGA COLLEGE Kitchener, Downtown, Ontario

PG diploma in Health Care Administration and Service Management Jan 2019 to April 2021

JKK Nataraja College of Pharmacy Tamil Nadu, India

Doctor of Pharmacy 2012 to 2018

VOLUNTEER:

Actively participated in various charitable causes:

oblood donation camps

ocollecting financial donations

ofree medical camps

REFERENCES:

Available upon request

Contact this candidate