Service Representative Customer
Resume:
Sabrena Santos
Clovis, CA *****
*******.*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alphabroder
January 2019 to November 2020
Handle in-bound customer calls in an expedient, courteous, and friendly manner.
● Explain features and benefits of alphabetizer merchandise offerings in an effort to provide customer with the correct information needed to make a buying decision.
● Place outgoing calls as needed to follow-up with customers in a timely fashion.
● Handle customer inquiries by email in a professional manner, utilizing proper email etiquette. Customer Service Representative
Alorica
September 2016 to October 2018
Greet customers warmly and ascertain problem or reason for calling.
● Answering product and service questions for customers
● Suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information. Customer Service Representative
Respicare
December 2014 to October 2015
Greet and assist customers
● Verify eligibility requirements
● Assist customers with any questions and orders
● Kept everything confidential and professional
Education
Completion in Medical Terminology
Fresno Adult - Fresno, CA
May 2020 to July 2020
CNA Certificate in CNA
Central Adult - Fresno, CA
January 2020 to February 2020
High School Diploma
Crescent View High School
August 2014
Skills
• Customer Care
• Customer Support
• Caregiving
• Communication Skills
• Nursing
• Vital Signs
• Patient Care
• Manual transmission
Certifications and Licenses
CPR
January 2020 to January 2022
Class A CDL
Present
Air Brakes Endorsement
Present
Doubles/Triples Endorsement
Present
Assessments
Customer Focus & Orientation — Expert
October 2019
Responding to customer situations with sensitivity. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
● Microsoft, PowerPoint, and Excel Experienced
● Great Communication and Customer Service Skills. Attentive
● Willingness to Learn
● Eager and Team player
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