Front Desk Customer Service
Resume:
Sonia Ortega
Carlsbad, NM *****
*****************@***********.***
To be part of a company that Indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills. Answering of phones, filing, typing, running of errands, data entry, assess clients needs, clean, cash register, billing, take payments and all other duties as assigned and good customer service. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Housekeeper
Bani Sandhu inc (Karbani Inn) - Carlsbad, NM
January 2022 to Present
Get my list of my side that have checked out or are staying over. Go to my rooms and collect trash from all rooms and my stay overs gather towels on floor and replace them. Then my checkouts get new bed linen, and all towels for each room and clean them, sweep and mop. Make sure each room have our complimentary toiletries
Customer Service Representative
Domino's - Carlsbad, NM
May 2021 to December 2021
Answer incoming calls
Take orders for carryout or delivery
Help with ovens and get orders ready for drivers in their delivery bags. Get orders for customers that come thru drive thru and collect payments. Get customers order that are picking up their order in store and collect payment either cash or credit card or have paid with credit card over phone. Jst verify customers name and telephone number. Keep lobby clean and restroom. Key Holder/Sales Associate
Dollar General - Carlsbad, NM
May 2021 to July 2021
Train new employees, assist customers when needed, put up roll trainers and face and pull up product. Check in vendors, open and close tills. Make sure each employee starts with amount they are suppose to start with. Balance each employee at the end of their shift. Do end of day procedures and make sure cash fund has the amount we start with and do end of day deposits and close store and set alarm. Crew Member
Blake's Lotaburger Blake's Lotaburger LLC - Carlsbad, NM December 2020 to December 2020
Take incoming orders on phone or enter door dash orders in. Collect correct amount and do daily duties. Stock, sweep and mop, throw trash clean restrooms.
• Greeted customers
• Operated the cash register
• Prepared food and drinks
• Took phone calls
Cashier
Allsup's - Carlsbad, NM
March 2020 to July 2020
Scan all items and make sure everything is accurate. Collect money after customer is done. Give customer receipt. Also stock coolers, sweep, mop. Stock cups, napkins, straws, lids and gather all trash and take out.
Cashier
McDonald's - Carlsbad, NM
March 2020 to March 2020
Take customers orders and repeat customers order back and give total of amount. Provide customer with their drinks and collect amount and hand them their order. Stock up before your shift is over and make sure its ready for next employee.
Housekeeper
Fairfield by Marriot - Carlsbad, NM
November 2019 to February 2020
I clean rooms, throw trash, strip beds and pillow cases, then i polish up all dressers and put new linen on bed. Clean restrooms, put new shampoo, conditioner, and lotion bottles out and new towels. Make sure there's enough toilet paper and Kleenex. Sweep and mop restroom and vacuum room.• Changed linens Housekeeper
Airbnb Host/Services - Carlsbad, NM
October 2019 to November 2019
Check on calendar to see when customers are checking in or out. Check in is at 4 and checkout is at 11. Once a customer checks out strip all bed linens and put to wash. While linens and towels are washing and drying I'm putting dishes up, sweeping, mopping, vacuuming. Gather all trash from restroom and kitchen. Put new clean linen on beds and fold towels and put in restroom. I also need toilet paper. Server
Babes sports bar and grill - Hobbs, NM
July 2019 to September 2019
I take orders and get customers drinks and wait for their food they order to be made and go gather it and take it to them. When done give customers the ticket and let them know when they are ready to pay i collect credit card or cash from customer. Thank them and tell them to enjoy their day and come back. Cashier
Allsup's - Hobbs, NM
March 2019 to June 2019
Welcome customers, answer their question and help them locate items they are looking for. Accepting payments, ensuring all prices and quantities are accurate and providing receipts to every customer. Issue refunds, credit, or change due to customer. Count money in cash drawer at beginning of shift. Hostess
Chilis - Hobbs, NM
December 2018 to February 2019
Greet guest and seat them and help servers clean up their tables and sweep before we seat another guest.
Cashier
Stripes Convenience Stores - Hobbs, NM
August 2018 to October 2018
Check out customers, do side jobs and balance draw out and if closing do closing duties. Clean restrooms, stock cups for beverages, make sure fresh coffee, stock cigarettes, sell alcohol and id every customer. Front Desk Receptionist
Familia Dental Llc - Carlsbad, NM
February 2018 to June 2018
Receptionists greet patients in hospitals and doctors' offices. Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers. Duties Receptionists typically do the following: * Answer telephone calls and take messages or forward calls
* Schedule and confirm appointments and maintain calendars * Greet and welcome customers, clients, and other visitors * Check visitors in and direct or escort them to specific destinations * Inform other employees of visitors' arrivals or cancellations * Enter customer data and send correspondence * Copy, file, and maintain paper or electronic documents * Substitute Teacher
Carlsbad Schools - Carlsbad, NM
January 2008 to May 2018
I give out assignments to the kids that the teacher left on lesson plan and keep them under control. Have them do their assignment and if anyone is having trouble go over as a classroom and have them to some on board until everybody understands assignment Scheduler
KIDS KARE PEDIATRICS - Carlsbad, NM
July 2015 to January 2016
Responsible for administering the day-to-day activities in office, and maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office. Answering incoming calls and also confirm the next day's appointments according to protocol and patient preferences. Collect payment from patients at the time of treatment. Make follow up appointments as needed. Update insurance information on all patients and call insurance to see if patient is still eligible. Run portals on medicaid patients and file accurately patients files at the end of the day. Scheduler
KIDS KARE PEDIATRICS - Carlsbad, NM
July 2015 to January 2016
Responsible for administering the day-to-day activities in office, and maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office. Answering incoming calls and also confirm the next day's appointments according to protocol and patient preferences. Collect payment from patients at the time of treatment. Make follow up appointments as needed. Update insurance information on all patients and call insurance to see if patient is still eligible. Run portals on medicaid patients and file accurately patients files at the end of the day. Assistant Manager
Security Finance Corp - Carlsbad, NM
January 2015 to July 2015
Provide customer service. Solicit for new or renewed customer business. Receive loan payments and post to customer accounts. Maintain cash drawer accuracy and security. Prepare and process loan applications. Closed approved loans applications. Perform collection activities on delinquent accounts, by both written and telephone communication, and also through customer house visits. Ability to multi- task in a fast-paced work environment.
Front Desk Clerk
Familia Dental - Carlsbad, NM
June 2014 to August 2014
I would greet and check in patients and if they were new would have them fill out new packet information. Once patient was checked in I would check eligibility of insurance. Once that was done I would route patient back to
Dr. I would also confirm labs that came in and call patients to let them know we received their labs and if they would like to set up an appointment. If patients didn't show up for their appointment I would call the patient and let them know they missed their appointment would they like to reschedule. I also would take payments on procedures that were done in the office and down payments on our ortho days for bonding a patient. The end of the day would print out credit card receipts and cash log sheet and provider productivity and balance everything and would get deposit ready and drop it. Pharmacy Technician
Walgreens - Carlsbad, NM
January 2014 to May 2014
I enter patients prescriptions in computer, and verify information is in computer correctly. I also put in current insurance patient has and correct and resubmit claims to third party. answer incoming calls and handle them if they don't require personal attention of the pharmacist. I also complete assignments and other task assigned to me for the day.
Education
Diploma
Carlsbad Senior High
May 1996
Skills
• Front Desk
• Reception
• Bilingual
• Front Office
• Fast Food
• Customer Service
• Team Member
• Food Prep
• Food Service
• Hostess
• Host
• Waitress
• Filing
• Housekeeping
• Cleaning
• retail sales
• Cash Register
• Dental Receptionist
• Pharmacy Technician Experience
• Medical Billing
• Medical Scheduling
• Insurance Verification
• Dental Assisting
• Medical Office Experience
• Infection Control Training
• Clerical Experience
• Spanish
Certifications and Licenses
Food Handler Certification
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