Data Entry Customer Service

Michelle Matheney

**** ***** ****, # *** *********, MI 49006 269-***-**** **********@*****.*** PROFESSIONAL PROFILE

Customer service oriented, patient centered professional with 14+ years of healthcare industry experience. Possesses a collaborative approach to assess, plan, manage, and advocate for options and services. Communicates effectively to meet individual needs and coordinates available resources to promote quality outcomes.

Experience includes working with vulnerable populations.

Builds trust and respect by consistently meeting and exceeding expectations.

Manages time and priorities in multitask environments.

Microsoft Office Applications - MS Word, MS Excel, MS PowerPoint, MS Outlook; Data Entry. KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Wellness Self-Care Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology EDUCATION

Ultimate Medical Academy Associate of Science Degree - Health and Human Services, 2020 Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality. Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases, and transition points, as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high-quality support services. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program. PROFESSIONAL EXPERIENCE

Stay at Home Parent - Kalamazoo, MI 02/2006 - Present Full Time Homemaker

Coordinate medical care and meals and provide encouragement and support to daughter with disabilities.

Ensure household duties are completed in a timely manner and provide access to developmental activities.

Develop, manage, and maintain a budget effectively, schedule social activities, and transport to and from events.

United Nursing, Inc.- Kalamazoo, MI 03/2002 - 06/2016 Home Health Aide

Documented client activities using paper charts and electronically and trained other team members.

Ran errands, completed light housekeeping tasks, and assisted clients with activities of daily living (ADLs).

Worked with geriatric patients, completed data entry tasks, and met goals and service metrics. VOLUNTEER EXPERIENCE

Head Start - Kalamazoo, MI 01/2003 - 06/2005

Parent Helper

Rode on school bus to ensure children were safely secured, accompanied on field trips, and served lunch and snacks.

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