Agency Manager Branch

Muhammad

Syafriharto Idris

Depok-Jawa Barat ****3 628**********

*************@*****.***

https://www.linkedin.com/in/syafriharto-idris-999b92217/ SUMMARY

Passionate, work-hard Agency Manager with more than 15 years experience in planning and managing areas of Marketing that includes: customer relations, training and development, compensation and benefits. A Strategic Manager partner executing customer best practices to align the objectives of the organization while maximizing employee potential by fostering a positive work environment that promotes employee morale by developing interpersonal relationships within all levels of the organization utilizing attentiveness, trust, and respect. EDUCATION

Hasanuddin University, Faculty of Social and Political (1990-1995) Major: International Relations

With GPA 3.26 out of 4.00 GPA Cumulative

WORK EXPERIENCE

Marketing Manager, PT Kendali Ritel Nusantara (Sep 2022 - Present)

Excellent in coordinating and increasing sales through online or offline channels

Success in maintaining the effectiveness of the inventory level with sales

Develop an effective marketing strategy and oriented to the achievement and improvement of sales targets

Responsible for providing guidance and problem solving to problems related to the achievement of sales

Excellent in building and maintaining relationships with business partners, clients and vendors

Responsible for conduct coaching and assessment of the behavior and achievements of subordinates Agency Manager, PT AIA Financial (Feb 2019 – Aug 2022)

Excellent success in recruiting, filtering and training new agents

Responsible for analyzing performance and compiling work plans

Managed to build good relationships with office staff and clients very well.

Responsible for ensuring that every company staff can manage time well

Success in researching industry or market trends and using their knowledge to improve the company's business

Branch Manager, Bank Danamon Indonesia (May 2006 – August 2016)

Accountable for day to day operations and risk management of banking center

Responsible for growing revenue through loans, deposit, investments and other banking products.

Mentored and an boarded New Branch Manager trainees

Successfully developed operational activities by holding regular training and staff performance meetings.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rate of customer households and increase customer scores

Analyzed, reduce and controlled expenses by Improving resources allocation

Coached and developed branches staff by offering constructive feedback and taking interest in their long term career growth.

Increased bank revenue with deposit and investment balance growth of over 30% year to date

Created unique approach to build my book by business by assessing the effectiveness of my personality create marketing efforts

Analyzed balance and sales trends to predict future performance and ensure progress Priority Banking Officer, Bank Bukopin (May 2005 – Apr 2006)

Success in adding and managing priority customers to increase fund growth

Successfully performed one stop financial services to increase fee based income.

Managed to build good relationships with office staff and clients very well. Relationship Officer, HSBC (Jun 2001 – Apr 2005)

Responsible Conduct Market Analysis and identify potential market segments based on several categories such as education, age, occupation and others

Successfully carry out duties as the spearhead of the company, where the task is to help sales and marketing positions to achieve certain sales targets.

Success in being a representative if there is communication that is hampered between the Company and the Customer with an excellent predicate

Proven to be able to very well analyze a customer's credit and business risks for subsequent credit payments Representative Manager, PT. Asuransi Sinarmas (Jun 1995 – Jan 2001)

Successful in taking responsibility for ensuring all documents required by QMS have been created and distributed

Responsible for managing the QMS Quality Manual and Procedure

Responsible for preparing audit program and schedule

Responsible for ensuring Internal audit is carried out

Excellent success in ensuring that Review Management is executed very well

Succeeded with excellent predicate in monitoring nonconformities, corrective and preventive action.

Succeeded in representing Top Management in dealing with external parties related to QMS

Succeeded with very good predicate in monitoring the achievement of Quality targets Awareness campaign about the important role of each department in achieving customer satisfaction. ACHIEVEMENT & HONOR

Basic Training Forum, Bank Danamon Indonesia (Feb 11th 2013) Training Service for Leader, Bank Danamon Indonesia (Jul 14th 2012) Training Working Capital, Bank Danamon Indonesia (Apr 17th 2012) Risk Management Certification Test, Bank Danamon Indonesia (Feb 27th 2012) Workshop Retail Banking, Bank Danamon Indonesia (Feb 2nd 2012) Risk Management Certification Level 1, Bank Danamon Indonesia (Dec 2nd 2011) Legal Training, Bank Danamon Indonesia (Aug 25th 2011) The 7 Habits of high Effective People, Bank Danamon Indonesia (May 10th 2011) Service for BM, Bank Danamon Indonesia (Mar 16th 2011) Unleashing Your Supervisory Potential, Bank Danamon Indonesia (Nov 9th 2010) Winning Branch Model for BM, Bank Danamon Indonesia (Jun 28th 2010) Rope Series, Bank Danamon Indonesia (Apr 14th 2010) Proactive to Change, Bank Danamon Indonesia (Oct 19th 2009) Managing Performance (ROPE), Bank Danamon Indonesia (May 6th 2009) Dirham Card Training, Bank Danamon Indonesia (Aug 12th 2008) Training Wrapped, Bank Danamon Indonesia (Apr 25th 2008) Shania PB Office Chanelling, Bank Danamon Indonesia (Feb 4th 2008) Refreshment Certificate Bancassurance, Bank Danamon Indonesia (Des 6th 2007) Treasury Investment, Bank Danamon Indonesia (Apr 12th 2007) Compliance, Bank Danamon Indonesia (Nov 15th 2006) Bancassurance ”Kadoku”, Bank Danamon Indonesia (Sep 12th 2006) SKILLS & INTEREST

Interest: Marketing Strategic, Business Marketing, Risk Management Hard Skills: Microsoft Office (Excel, PowerPoint and Word), Internet. Soft Skills : Public Speaking, Leadership, Negotiation.

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