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Customer Service Administrative Assistant

Vadodara, Gujarat, India
October 29, 2022

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Qualified Manager with extensive background in advanced

management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Ability to Handle Operations Work in Hospital Industry, Transport & Shipping Industry, Hotel Industry.


Health Care Global (HCG) Hospital - Assistant Manager of Operations


12/2021 - Current

• Coordinate with General Manager/CEO/COO in different operational issues and promotional activities.

• Coordinating logistics, including making shipping arrangements and following through to ensure proper delivery.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

• Generated weekly reports to communicate targets and ensure activities were on track to meeting goals.

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.

• Proactively educated operations team on company policies and high-quality service standards.

• Closely oversaw operations, ensuring all employees followed correct guidelines, policies and processes.

• Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.

• Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service.

• Managed timesheet collections and reviews, ensuring all worked hours were accurate before submitting to accountants.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Developed organizational structure to outline and direct rules, roles and responsibilities.

• Established objectives to offer team members clear roadmap to help company achieve overall goals.

• Mentored team members to enhance professional development and accountability in workplace.

Vadodara, India,390012




Core Qualities & Skills: -

Team Training

Logistics Management

Operations Management

Supply chain coordination

Fishbowl Inventory

Policy Development

KPI Setting

Logistics Coordination

Budget and Forecasting

Analytical and Critical Thinking

Hiring management

Supply chain management

Project planning and scheduling

Shipping coordination

Problem Solving

Decision Making

Multitasking Abilities

First Aid/CPR

Cultural Awareness

Teamwork & Collaboration

Interpersonal Communication

Education: -

Loyola Institute of Business

Management :- “Executive Post

Graduation in Healthcare

Management”, -2022

Indira Gandhi National

University :- “Graduation in

Hospitality, Tourism,

Management”, -2021

Frankfinn Institute of Aviation,

Hospitality & Tourism :-

“Diploma in Aviation, Hospitality

& Tourism Management”, - 2018

Shri J.D. Shah Higher Secondary

Science School :– 12th HSC, -2016

Kendriya Vidhyalaya ONGC

Cambay :- “10th SSC”, -2014




03/2020 - 11/2021

• Providing Assistance in Coordinating between different departments of the Hospital related to patient's care.

• Communicated and collaborated confidently with key stakeholders, negotiating positive business outcomes.

• Managed business travel and logistics, booking cost-effective transport and accommodation.

• Prepared detailed, considered agenda plans, ensuring meeting coverage of key business priorities.

• Maintained organized calendar covering team meetings, trips and appointments.

• Reviewed legal and medical records, documents and correspondence.

• Oversaw large team of clerical staff and set clear tasks and work objectives.

• Organized office documentation for maximum efficiency and team productivity.

• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

• Created presentations to inform, motivate and persuade internal and external audiences.

• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.

• Set up conference rooms, technology and materials to facilitate meetings.

• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Maintained company handbook to outline policies and provide insights to company mission and values.

• Created detailed expense reports to facilitate reimbursement for business expenses incurred.




02/2019 - 03/2020

• Assisted in rostering all staff shifts, as well as managing staff absences and holidays.

• Assisted in reception team issues regarding employee relations and performance concerns.

• Attended regular Front Office briefings, conveying relevant information to the crew, such as priorities and targets.

• Acted as the main point of contact for both staff and customers concerning the front office functions during opening hours.

• Personally, tended to VIP guest arrivals.

• Monitored and assessed lobby areas, communicating with housekeeping staff when cleaning was required.

• Managed phone and email correspondence and handled incoming and outgoing mails and calls.



03/2017 - 02/2019

• Stayed updated on hotel laws and regulations, ensuring hotel followed best practices.

• Ensued customer loyalty and repeat sales by providing excellent customer service and solving any issues efficiently.

• Designed, planned, implemented and directed all sales activities within the hotel to increase sales and repeat bookings.

• Helped monitor and direct all hotel operations, delegating tasks to staff based on work needed and priorities.

• Effectively dealt with hotel issues regarding maintenance issues, shortages in staff, equipment problems and renovations.

• Handled all guest complaints effectively and appropriately, offering smart solutions to maintain customer satisfaction.

• Planned, directed and coordinated daily service delivery across all operational departments, exceeding guest expectations.

• Held regular briefings with team members, motivating staff to achieve exceptional results for customers.

• Conducted end-of-month audits for upper management review. CAMBAY GEMSTONES - ASSOCIATE


04/2016 - 02/2017

• Resolved customer queries over the phone and by email.

• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.

• Processed cash and card payments during busy shopping periods, limiting customer wait times.

• Input customer information, call notes and personal data onto internal database.


• Fluent in MS Office Word, Excel, Power Point, Outlook, Teams.

• Language Skills: Basic French, English, Hindi, Arabic, Gujarati.

• Event organizer in School and College.

• Certification in Excel Pivot Masterclass

• Certification in Computer Concept

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