Front Desk Customer Service
Resume:
Christia Louisy
Brooklyn, NY, **203
*******.*.******@*****.***
PROFILE/SKILLS
● Bilingual (English/Creole)
● Excellent communication and
interpersonal skills.
● Proficient in Microsoft Word, Excel
and PowerPoint
● Strong written and oral
communication skills
● Attention to details and strong
organizational skills
● Accurate cash handling experience
EDUCATION
Soufriere Comprehensive Secondary School (St. Lucia)
● High School Diploma 2007-2012
Borough of Manhattan Community College
● Health Education 2017- 2020
WORK EXPERIENCE
Nanny, Wright Family 2017-2020
● Picked up children from school
● Supervised and assisted with homework
● Taught and performed age-appropriate activities, such as reading and art and craft to encourage intellectual development of children
● Organized and conducted age-appropriate recreational activities, such as game, walks and play dates
● Helped prepare and serve nutritionally balanced meals and snacks for children USTA Billie Jean King Tennis Center- Parking lot attendant (Seasonal)
● Welcomed visitors of all nationalities with courtesy and enthusiasm
● Scanned visitors passes and allowed them to park in an organized manner
● Answer to all questions directed at me such as directions and matches been played
● Monited their vehicle till their returned
● Provided excellent customer service
Soufriere Tourism Front Desk- (Retail) Soufriere, St. Lucia 2013-2015
● Welcomed visiting tourist of all nationalities with courtesy and enthusiasm
● Displayed condiment and other items native to St. Lucia for maximum appeal
● Skilled communication; helped or recommended various items
● Multi-tasking: manage different tourist groups at one time
● Prepare merchandise for purchase
● Watched for and recognized security risk and theft and know how to prevent and handle situations
● Opened and closed cash registers, perform tasks such as counting money, separating charge slips, balancing cash drawers and making deposits
● Organizing the front desk area such as filling the documents correctly, keeping the desk tidy, assigning letters and mails to their corresponding owners
● Monitoring outgoing and incoming calls while taking messages and making reservations
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