Customer Service/ Communication Skills
Intermediate knowledge in the Microsoft
Able to multitask with ease
Fast pace while being precise with my work
Great team leader, with an eye for details
Bilingual in English and Spanish (Read, Write
I am a very motivated, dedicated and professional
individual with proven experience in both the
private and public sector. Strong background in
Administrative Assistant and Customer Services
with proven ability and leadership and team
S K I L L S
O B J E C T I V E :
E X P E R I E N C E
Wood Matrix, Administrative Assistant
2021 - Present
Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Coordinate inventory orders, office supplies, and date entry for production. Greet numerous visitors, including members from corporate, vendors, and interview candidates.
Create, maintain, and enter information into databases. 817-***-****
C O N T A C T
A D M I N I S T R A T I V E A S S I S T A N T
My objective is to obtain a position where I can
apply my 10 yrs. experience in administration/
customer care and help develop equal
opportunities for my Linguistic skills and provide clients with quality assistance.
P R O F I L E :
Ulrich Barn Builders,LLC, Director of Customer Service May 2019 - March 2020
Advice operations of potential impacts to customers order to ensure timely and efficient work requirements and schedules are maintained. Create and implement best practice logistics principles, policies, and process across the organization.
Utilize various resources to make accurate and timely decisions related to delivery and customer service to improve operational and financial performance.
Ad-A-Staff, LLC, Payroll Assistant
September 2018 - January 2019
Process and issue employee paychecks and statements of earnings and deductions.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Compile employee time, production, and payroll data from time sheets and other records.
Process paperwork for new employees and enter employee information into the payroll systems.
MHMR of Tarrant County, Clerk IV Supervisor
May 2014 - January 2019
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.