Post Job Free
Sign in

Customer Service Support

Location:
Ahmedabad, Gujarat, India
Posted:
October 29, 2022

Contact this candidate

Resume:

Contact details: -

Mobile no: +91-989*******,812******* E-mail: ******.*******@*****.***

Location: Vadodara (Gujrat)

PG with 14 years of work experience in Sales,Marketing & D2C with hands on exposure of Distribution, Team Handling, Channel Management with Market leaders (Bharti Airtel Ltd, Idea Cellular ltd, Reliance communication). Exposure to markets of Major Parts of MP & Gujrat.

Experience in managing territory as profit center, operations, customer services, ensuring proper revenue growth with optimum utilization of my resources.

Strong exposure and understanding of business/marketing concepts of Telecom. (Sales, Customer Support, Channel Management, Product launch, Team handling, Training & Empowerment).

Track Record of achieving set goals with excellent client satisfaction, liaising with the outsourcing agencies & management of business partners for better understanding of business.

Excellent communication & interpersonal skills, logical & analytical skills for problem solving and troubleshooting capabilities with desired goal to be achieved.

Expertise in working in fast-paced, high tech environment requiring skills in Business Development, New Product Launch and People/channel management & team handling.

You Broadband india Ltd, Since June 2022 to till date

Manager

●Handling the team of 45 Field Executives & 3 Team leaders .

●Market Planning for rollout of fiber at commercial & residential buildings.

●Ensuring maximum extraction from occupied home passes.

●Achieving sales targets with high revenue customers.

Bharti Airtel Ltd, Since Nov 2019 to June 2022

City Head (Airtel Xstream Fiber)

●Handling the team of 25 Field Executives & 2 Team leaders .

●Market Planning for rollout of fiber at commercial & residential buildings.

●Ensuring maximum extraction from occupied home passes.

●Achieving sales targets with high revenue customers.

Bharti Airtel Ltd, Since Oct 2014 to 0ct 2019

Assistant Manger Sales & Distribution ( Vadodara )

●Ensuring to onboard inbound & outbound partner to acquire the customer from various resources and give them a new era of earning to be associated with us.

●Leading a team of 16 off roll direct sales promoters.

●Responsible to appoint channel partners at the main town along with all the Taluka places as per the distribution norms of company.

●Responsible for the onboarding of retailer in to the geography as per the industry norms of DPL.

●Guiding & supporting to the team for their hassle free working and a healthy environment within the team.

●Responsible to achieve the sales target for the every consecutive month of our each channel partner.

●Managing a business of 1.25Cr per month.

●Responsible to acquire maximum 4g gross adds from market and convert dormancy base to bundle base.

Marketing & Product Development:

Piloting new products & feedback for the improvement.

Operations & Customer Service:

Driving the distributors for achieving the set targets.

Maintaining daily/monthly MIS for the territory.

Solving Retailers queries regarding their claims and settlements.

Follow up for channel partners claims and their settlements.

Ensuring the visibility of the brand across the major place in the territory.

Awarded by Mr. Murty Chhaganty CEO Gujrat for highest achievement in Vadodar zone ( 2015) .

Awarded by Mr. Murty Chhaganty CEO gujrat for first cashless village of gujrat on 2017.

Currently I am on ZSM panel Training period.

Reliance Communications ltd, Since May 2012 to Sep 2014

Sr. excutive Sales & Distribution ( Satna, M.P.)

●Setting objectives for Activations /Primary /secondary & tertiary of recharges and handsets (Town wise and CSM wise).

●To ensure e-recharge tertiary growth month on month at each my territory.

●To provide leadership motivation & control so that the fse & distributors work as a result oriented & well motivated team.

●Correcting the distribution and channel correction where required as per the growth prospective.

●Launching new Products & their execution in market.

●Conduct promotional activities to build brand saliency & awareness of consumer offer.

Idea Cellular Ltd, July 2009 to April 2012

Executive (Pre Paid Sales – Beohari M.P.)

To ensure the target of primary secondary & tertiary in every consecutive month.

Align the beat plan of FOS according to rout map & foot by foot working.

Improve the level of distribution month on month & using innovative ideas to get incremental business other than the industry trend.

Site wise working in the rural area to enhance the reach of distribution.

Improve the manpower selection as well distributor appointment.

Maintaining the Distributor & retailer stock as per company norms.

Doing canopy activity at colleges & potential areas & one pager activity at each & every retailer to ensure the communication of new product.

Create the level of distributor involvement to ensure the revenue growth and market service.

Timely disbursement of claims: Disbursement of claims to retailer on time so as to get more business from them in term of both activation and recharge.

Develop & implement the strategies and contests to drive bussiness to achieve the set targets.

Merchandising activities: Ensuring the visibility of the brand in my territory

Conducting product-training programs and retailers meet for their motivation

Operations & Customer Service:

Driving the distributors for achieving the set targets.

Maintaining daily/monthly MIS for the territory.

Solving Retailers queries regarding their claims and settlements.

Follow up for channel partners claims and their settlements.

Ensuring the visibility of the brand across the major place in the territory

●Linguistic proficiency : English, Hindi &Gujrati (read, write and speak)

●Computer proficiency : Operating System (Window 95/98/NT/2007/XP)

: Application Packages (MS Office)

●Hobbies : Music, Travelling, Driving & Swimming.

Assertive behavior training : 3 days workshop, Bharti Airtel Ltd.

Copping with stress training. : 2 days workshop, Bharti Airtel Ltd.

Winning attitude : 2 days training programme, Bharti Airtel Ltd.

●Date of Birth : 22th March 1979.

●Marital Status : Married.

●Father’s Name : Mr. M.L. Gupta

●Permanent Address : Shashtri Nagar Nagod Dist- Satna (M.P)

POST GRADUATE

MA

ECONOMICS

2002

GRADUATE

BA

2000

HIGH SECONDARY

1997

HIGH SCHOOL

1995

Synopsis

ACHIEVEMENTS (Airtel)…

Hobbies & Professional knowledge

Trainings Attended

PERSONAL DETAILS

QUALIFICATION



Contact this candidate