Housekeeping Attendant Customer Service

Highly organized, Developed, Customer- Focus working professional with over seven years’ experience ensuring customer satisfaction and providing quality service in industries such as Administration, Ministry, and Healthcare. Enjoys contact work and meeting the needs of others. Skilled in working independently and as an enthusiastic team player. Seeking a position as a customer service representative to add value to your organization.

Skills

Proficient in handling multiple phone lines to direct customer inquires

Skilled in engaging customers by telephone or in person to deescalate complaints and/or other issues.

Proficient in Microsoft office

Communication Skills

Problem-solving

Resourceful

Experience

July 2018 – November 2019

Activities Coordinator / Residence at Dania Beach

Dania Beach, FL

Maintain a calendar of activities and events that provide a variety of resident and family centered experiences - Budget preparation and monitoring of expenses and financial statements to meet revenue and budget targets.

Assist in the analysis of the community’s resident population and the development of an innovative, evidence based activity program that helps keep an engaging residential community.

Interviews residents, on occasion, to determine his/her interests and program preferences and if, appropriate what accommodates may be needed for program attendance.

Ensures that all documentation required by state and Five Star corporate policy is written in a timely fashion.

May 2015 – August 2016

Housekeeping Attendant / Vizcaya by the sea

Pompano Beach, FL

Clean and tidy all areas to the standard cleanliness within time limits.

Deliver excellent customer service.

Create daily job lists and record all serviced rooms.

Maintain equipment in good condition.

Report on any shortages, damages or security issues.

Handle reasonable guests complaints/requests and inform others when required.

Check stocking levels of all consumables.

Comply with health and safety regulation and act in line with company policies and licensing laws.

February 2012 – August 2016

Ordain Minister Omega International Ministry

Oakland park, FL

Responsible for leading services for members in church, who gather for regular worship service, or to celebrate special occasions like baptism, confirmation and weddings.

Deliver excellent customer service

Provide comfort and emotional support the sick in hospitals and the dying in hospice care.

Responsible for consoling grieving friends and family and Church members, presides over memorial tributes

Meets with those seeking personal or spiritual direction.

Providing and teaching individual and group religious classes

Leads worship services on Sundays and on holy days.

Education

JANUARY 2017

High School Diploma / Penn Foster

JULY 2021

Associate of Science / International kingdom University USA

References available upon request

Contact this candidate