Customer Service Registered Nurse

Merlene Shaw, BSN, RN

503-***-**** ***************@*****.***

EDUCATION

Bachelor of Science in Nursing Pacific Union College, 1995 Associate of Science in Nursing Pacific Union College, 1993 PROFESSIONAL EXPERIENCE

Message Nurse IKaiser Permanante IGastroenterology Dept San Marcos CA I March 2021 -Current In charge of leading the healthcare team to notify patients regarding Covid testing requirements prior to GI procedure. Utilized accurate documentation in the chart pertaining to patient information and lab results. Performed pre procedure Intake duties such as obtaining an accurate health history, ensuring PT has complied with bowel preparation and establishing an IV line. Charge Nurse Aviara Healthcare Center, Encinitas, CA June 2020 – January 2021 Provides nursing care and education to adult patients admitted for acute rehabilitation and skilled nursing care. Ensures quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff. . Serves as a resource to nursing staff and medical team. Utilizes excellent customer service skills for service recovery as needed.

Advice Nurse The Oregon Clinic Gastroenterology South, Tualatin, OR March 2013 – May 2020 Telephonic advice nurse for a large Gastroenterology clinic. Provided nursing care to patients over the phone and in clinic. Coordinated with physicians and multidisciplinary team to establish, enact, and evaluate patient care plans. Administered capsule endoscopy procedures and various other procedures. Provided injection teaching and medication education to patients and family members. Advice Nurse/Back Office RN Family Practice Clinic, Tigard, OR October 2009 – June 2012 Performed various skills and procedures under the direction of the primary care physician including phlebotomy, injections, and wound care. Utilized customer service skills for service recovery to resolve patient questions and concerns.

Charge RN/Phlebotomy Supervisor Central California Blood Center, Fresno, CA Nov 1996 – June 2009 Provided nursing care to blood donors from registration, screening, phlebotomy, and recovery. Educated patients on the procedure and provided compassionate care to ease fears and enhance cooperation during blood draw. Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs. Prepared equipment according to guidelines and ensured proper storage and transport. LICENSES & CERTIFICATIONS

Registered Nurse – RN 501953

Registered Nurse – OR 200841301

Basic Life Support - Exp 9/2023

ACLS (AHA)-Exp 3/2023

Covid 19 Vaccinated, + 1 Booster

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