Operations Manager Program

Ken Thorne

Oklahoma City, OK *****

316-***-**** ***********@*****.*** linkedin.com/in/ken-thorne-224046252

PROFESSIONAL EXPERIENCE

Human Resources and Recruiting Program Manager, and Military Veteran with a Secret Security Clearance and 22+ years of relationship management acumen, proven experience creating and implementing a clear organizational vision and continuous process improvement. An exceptional consensus builder and cross-functional leader with a background in Ethical Leadership, Personnel Management, Program Management, Relationship Development, and Corporate Compliance with state, federal, and military regulations. Offers extensive knowledge in performance evaluations and process improvement. Career supported by a Associates in Business Management, military training and certifications, and extensive operational experience.

Recruiting Retention

Process Improvement

Administration Management

Training and Evaluating

Leadership

Program Management

Risk Assessment Mitigation

Personal Security

KEY HIGHLIGHTS

Teambuilding Mentoring

Budgeting

Relationship Management

Leadership & Training: Maintained a proven track record for leading multi-dimensional teams in high-pressure, high-tempo environments exceeding deadlines and overproducing the required deliverables.

Relationships Building and Operations: Taught students about leadership ethics; provided mentorship to young recruits through phases of development, career goals, education, and skills training.

Communication: Drove lateral company-wide communication and collaboration through employee engagement, update meetings, and client satisfaction surveys.

RELEVANT PROFESSIONAL EXPERIENCE

United States Army Various Locations Sept 1999 – Oct 2022

Recruiting Company Operations Manager

Served as the primary administrator for applicable regulations, human resources, finance, logistics, and personnel issues. Oversaw and coordinated the operational aspects of various projects. Served as a liaison between executive leaders and their respective teams, support staff, line management, and the customer on operations and scheduling concerns.

Managed administrative needs of 265 recruiters at 50 geographically separated locations – personnel including pay, vacation, and general operations; enabled all personnel to continue operating by streamlining all support functions

Mitigated and addressed disciplinary issues and facilitated training and promotions – supervised 3 mid-level managers

Coordinated logistical requirements with external agencies including federal state, local, military, and Department of Defense entities – maintained a streamlined, safe, and production-focused environment

Established and maintained the department’s annual budget, forecasting general financial responsibilities based on future projections and historical data

Coordinated employee schedules and contractor support for on-schedule and on-budget operations, implementing continuous process improvement (CPI) initiatives and regular quality assurance audits

Developed and implemented multiple documents standardizing regulations and standard operating procedures; oversaw and administered an enterprise-level information management system for law enforcement use

Senior Recruiter, Team Lead

Leveraged advanced skills and training to support operational needs of multiple departments, possessing high levels of integrity toward company policies, and information and maintaining strict confidentiality of personnel matters. Collaborated on special projects, audits, evaluations, and process improvement analysis under tight deadlines.

Conceptualized, standardized, and implemented standards supporting consistent processes and training; maintained relationships with employers to provide candidate status updates

Built and managed project plans for major operational deliverables, including oversight of special project teams

Worked closely with leadership and fellow recruiters to define selection criteria for assessing job candidates based on an established understanding of short/long-term staffing goals

Participated in onboarding processes, which consisted of screening, interviewing, recommending action plans, and ultimately closing positions

Provided recruitment and advisory services to management officials and employees on staffing and personnel actions

Executed recruitment and placement duties; liaised between recruiting and executive entities, to assist management and selecting officials in determining qualifications, referring candidates, and processing selections

Recruiter

Coordinated with staff members to manage workflow, ensuring data was processed into the correct support systems and software programs aimed at capturing, detailing, and compiling candidate, and employer information. Oversaw and managed staffing requirements and operating expenses across the campus; provided detailed financial and staffing reports to the functional manager to help execute business objectives.

Conducted and managed new hire in-processing and out-processing actions for candidates; liaised between management and employees by handling questions, interpreting regulations, and resolving work-related problems

Completed onboarding paperwork and training; consisted of I-9 paperwork, drug screens, background, and reference checks

Led an analysis team of twelve personnel to improve communication and generate support for national interests; skilled at developing and cultivating key relationships and establishing effective collaborations

Advised candidates regarding applicable issues and procedures involving orientation, benefits, and compensation

Provided weekly Cost Analysis for recruiting marketing and supplies for each section, recruiter availability, and cost per each associate for budget analysis and cost rolling

Assisted in market research and analysis and makes appropriate recommendations to the chain of command

Manager, Trainer/Observer Controller, Infantryman

As the lead advisor and instructor for a department of 30 employees; building comprehensive strength and condition programs; helped employees’ physical development, mental readiness, and resiliency. Expert in fitness programming, injury prevention, and functional fitness.

●Trained, led and observed training for over 15,000 deploying Soldiers, Sailors and Airmen in weapons marksmanship in support of the Global War on terrorism

●Developed and implemented classroom and hands on block of instruction utilizing Primary and secondary methods of instruction

●Planned, programmed, documented, executed, coordinated, and analyzed fitness plans, fitness tests, progression, instruction, and equipment requirements in support of operational initiatives; provided sound advice and recommendations as was appropriate for strategies, priorities, resource requirements, and resource allocations needed to accomplish objectives

●Provided guidance to leadership in planning and developing capital improvement in both short- and long-range plans; facilitated communication within the department, ensuring implementation of procedures for standard delivery of services

●Identified the need for special projects, initiated goals, and expectations; ensured participation and outcomes of special projects resulted in a positive impact on the command and improved quality

●Provided technical oversight for programs associated with training processes, resource management, organizational analysis, systems management, strategic planning, and leadership; initiated appropriate courses of action, priorities, resource requirements, equipment, and personnel allocations necessary to accomplish organizational objectives

●Directed the utilization of personnel and equipment; coordinates unit actions with adjacent and supporting elements; insures proper collection and reporting of intelligence data.

●Supervised maintenance and construction activities; reads, interprets, and collects intelligence information; distributes administrative and training documents; trains subordinate personnel

●Responsible for developing itineraries and escort movement plans for Distinguished Visitors, Dignitaries and Government Officials

EDUCATION

Associate of Arts and Sciences Business Management Columbia Southern University

TRAINING

Senior Leadership and Professional Development School United States Army

Army Basic Instructor School United States Army

Recruiting and Human Resource Administration School United States Army

Risk Management and Mitigation Course United States Army

CERTIFICATIONS

Commanders Safety Course

Combatting Trafficking in Person (CTIP) Course

Additional Duty Safety Course

Equal Employment opportunity Course

Level 1 Antiterrorism Awareness Training

TECHNICAL SKILLS

Software: Microsoft Office Business Suite

Operating Systems: Mac / Microsoft Windows

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