Front Desk Relations Specialist
Resume:
Hello
I’m Keesha Smalls
Obetz, OH 43207
**********@*****.***
Skills
● My professional skills include the ability to actively and attentively listen to leadership and customers.
● Can quickly adapt in a fast paced and quickly changing environment.
● Able to handle difficult customers’ concerns quickly and professionally
● The ability to clearly and effectively communicate both verbally and written.
● Excellent time management and problem solving abilities. Experience
November 2006- April 2022
Alliance Data, Broad Street Location - Consumer Relations Specialist
● My duties included but were not limited to receiving and processing highly escalated inquiries from the President of the company, the clients, our internal client partners, and the customers.
● I interacted with the customers and clients over the telephone, email, social media, and through the mail to answer their questions and to resolve their concerns.
● I carefully listened to the customers' concerns, responded with the appropriate follow up actions, and recorded their issues and our resolutions in SalesForce.
● I created and submitted service tickets for the clients and placed orders for different items such as application, pamphlets, and brochures.
● I established and maintained relationships with the customers, the client, and our client partners to build positive and professional relationships through customer and client satisfaction.
● I analyzed data to identify potential risks and addressed problems before they escalated into larger issues.
August 2000 - July 2004
Holiday Inn, Stelzer Road - Front Desk Manager
● I greeted and checked guest into their requested room types
● Carefully listened to the guest concerns and resolved their complaints.
● I assisted the General Manager with placing supply orders.
● I created and maintained a bi-weekly schedule for the front desk associates and van drivers.
● I planned and held monthly staff motivation meeting 2
Education
September 2003 - May 2005
Technology Education College (Kaplan) Columbus, OH Associate's Degree in Applied Business
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