Medical Billing Customer Service

ANGELA LYLES

FREDERICKSBURG, VA *****

240-***-**** *******@***.***

Accounting professional and Bookkeeper with 29 + years extensive experience in Accounts Receivable, Credit and Collection with managerial account practices and procedures. Financial Professional specializing in corporate development and financial due diligence. Confident [Job Title] skilled in communicating effectively and persuasively with senior colleagues and clients alike.

SKILLS

• ICD-9, Inspects, Invoicing, Lan, legal, Legal

Documents, letters, Lotus 123, Director, Managing,

• Marketing, marketing materials, Medical Billing, Medical Management, Medical Management,

Meetings, Microsoft Dynamics, Microsoft Excel, Excel, Microsoft Office, Ms Office, Microsoft Office

• Suite, Office, Word, Microsoft Word, Monitors,

Month End Closing, negotiating, negotiation,

Negotiations, Office Manager, Organizational Skills, Payroll, performance reviews, personnel,

• Policies, Pricing, Processes, Procurement, profit, coding, Property Management, Proposals,

Publications, Quick Books, Quick books, Quicken,

Receptionist, Recording, Recruitment, repairs,

• Researching, Research, Retail Sales, safety, Sales, Sarbanes Oxley, Sarbanes-Oxley, SMS, Solomon,

Staffing, Sun, Systems Analyst, tax.

• Account Reconciliation, Service, Suite, Recording Accounting, Customer Service, Microsoft Office,

Recruitment. Accountant, Documentation, Ms Office, Repairs. Accounting Software, E-mail, Office, Research

• Accounts payable, Fax, Word, Researching. Accounts Receivable, Finance, Microsoft Word, Retail Sales. ADP payroll, Financial, Monitors, Safety. Ad, Financial statements, Negotiation, Sales, Project Management

• CRM,Retention Team tools(ICMS),

• KIRA, WFM, Sisence(SF Opportunity) Self Service- Virmia. CvTicket

• Citrix, Letters, Pricing

• Closing, Lotus 123, Processes

• Conferences, Director, Procurement

• Contracts, Managing, Profit

• Contract Administration, Marketing, Coding

• Contract Negotiation, Market, Property

Management

• Contract, Marketing materials, Property

• Administration, Medical Billing, Management

• Controller, Meetings, Proposals

• Cost Analysis, Excel, Publications

• CPT4, Microsoft Excel, Quality

• Creativity, Exchange, Quick Books

• Credit, Money, Quicken

• Customer, Microsoft Office, Receptionist

• Credit decisions

• Analyst, Forecasting, Negotiations, Sarbanes-Oxley

• AR, Government, Negotiating, Sarbanes Oxley

• Agency, Great Plains, Office Manager, SMS

• Attention to detail, Hiring, Oracle, Solomon

• Bank reconciliation, Human Resource,

Organizational Skills, Staffing

• Billing, Invoicing, Performance reviews, Systems Analyst

• Budgets, Lan, Personnel, Tax

• Cash flow, Legal, Policies, Phone

• D365

WORK HISTORY

People 2.0 Work/MRI -Segra. Carrier Dispute Analyst/Collection Sp.// WAYNESBORO, VA//July 2021 to Present

• Carrier Dispute Analyst, responsible for tracking all carrier disputes researching, validating, tracking, and creating a written summary of recommendation for resolution of dispute, also work closely with internal and external customer.

• Collection Specialist, monitor the firm’s accounts identify overdue accounts, contact customer with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Maintain records of contact and work with sales on updating contact record also working with MSA/Assignment and Assumptions. • Resolve Customer issues and complaints concerning billing. Submit regular reports on the status of unpaid accounts and any repayment progress as well as making recommendations on which accounts should be sent to legal. • Accomplishments-Collected $9.5M of $12.4M assigned (77%) in the first Month. Lead the team with average collection rate of 46% (Team Avg 18%

Robert Half and Accounting/Chemtreat//

Collection and Collection Analyst //Richmond, VA // February 2021 to August 2022

• Contact customer end users, contracting officers and accounts payable departments to verify payment status of invoices.

• Maintain an adequate level of outbound calls 50-60 and emails also maintain collection activities record activities in the accounting system for future reference, manage aging metrics within acceptable parameters. Follow up on previous interactions in a timely manner, process credit memo and setup payment arrangements.

• Research and resolve questions related to invoicing and customer statements. Work with the sales coordinators to reconcile contract and purchase orders Process customer refunds, Create and maintain customer records in the financial system, process credit approval, credit increases. Software D365. CenturyLink

Sr. Credit Collection Analyst // Arlington, VA // June 2015 to March 2020

• Analyzed legal documents, analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.

• Prepare reports that include the degree of risk involved in extending credit Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity. Confer with credit association and other business representatives to exchange credit information.

• Complete loan applications, including credit analyse's and summaries of credit line requests. Generate financial ratios, using computer programs, to evaluate customers' financial status.

• Review individual or commercial customer files to identify and select delinquent accounts for collection.

• Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.

• Consult with customers to resolve complaints and verify financial and credit transactions Analyze financial data such as income growth, quality of management, and market share to determine expected profitability of loans Site is currently uses D&B, Core, Orion, E Flow, Oracle, Salesforce, Casper Software. RANDSTAD FINANCE AND ACCOUNTING

Assistant Property Manager // Rockville, MD // March 2015 to June 2015

• Responsibilities Processes rent payments and condominium dues.

• Inquiries about late payments and assists in handling any eviction issues Interviews new prospective tenants and gives tours of property. Processes applications conducts credit checks and calls references. Distributes and collects leases and ensures that all required legal documents are signed. Addresses and promptly resolves questions, requests, and complaints from tenants.

• Creates and distributes marketing materials for the property management company. Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants. Attends to necessary repairs and maintenance. Assists in hiring a grounds crew and other staff necessary for the upkeep of the property. Manages budgets and accounts. Reports any problems or issues to property manager.

• Manages records and files of current tenants. Responds to emergency maintenance or safety calls. Site is currently using Citrix and C3 Lan. Software.

PRINCETON ESTATES

Account Manager // Temple Hills, MD // September 2014 to March 2015

• Duties include identifying, recording, and depositing monies, posting rent payment as while as other payment that the resident may make on their account also handling adjustments to the accounts, delinquency control

&collections working with resident answering question about their accounts, as while as working with outside agency that maybe assisting resident with payments of their rent. Handling resident billing amp;rent increase & resident account reconciliation, process evaluating accounts for legal actions as while as processing monthly reports, also working with department of housing agencies Work closely with Property Manager oversee maintenance request and leasing Calls as while as resident moving in and out of the property. The system that this property currently using is Jenark, which is property management software. RANDSTAD ACCOUNTING AND FINANCE/IMMIX

Accounts Receivable Analyst // McLean, VA // September 2013 to January 2014

• Contact customer, end users, contracting office and worked with various Account payable agency to get in invoice paid on time, also researching short payment, contract issues, working with sale reps on product issue and working with the billing department on billing issues. Working with DOD contracts and Department Of Vet Affairs, work with (WAWF, My Invoice, OB10, Great Plains, and On Base). Since being at Immix group I able reduce the aging account that I was assigned to from 4.5 million to $250, 000.00.

• 60-90) and 91+ from $2.5 million down to $500,000.00.

• Also work on other assignments with Digitech.

MICRO FOCUS INC

Collection Analyst // Rockville, MD // August 2008 to May 2013

• Contact customer end users, contracting officers and accounts payable departments to verify payment status of invoices Maintain an adequate level of outbound calls and collection activities Record activities in the accounting system for future reference Manage aging metrics within acceptable parameters Follow up on previous interactions in a timely manner, process credit memo and setup payment arrangements. Research and resolve questions related to invoicing and customer statements. Work with the sales coordinators to reconcile contract and purchase orders Process customer refunds, Create and maintain customer records in the financial system, process credit approval, credit increases and process tax exemption, take part in Month End Closing Procedures, respond to customer audit letters, Process customer requests for W-9, invoices, and statements as while as processing address changes, and performs other duties as assigned.

• Attend weekly meetings with the Controller and Credit & Collections Manager to discuss customer service-related issues. Software used is Pivotal and Sun Collected. EDUCATION

Bachelor of Arts - Business Economics

Currently enroll at Phoenix University-Online

Graduated with Associates Degree June 2022 at University of Phoenix

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