Customer Service Associate

Colleen Lenoue

**************@*****.*** 928-***-**** 1200 Lanny Ave. Clarkdale, AZ 86324

ADMINISTRATIVE EXPERIENCE

Mold in Graphics (MIGS)® Clarkdale, AZ

Customer Service Sr. Representative September 2013 – October 2022

Mold In Graphics Systems (MIGS) is The World’s Leading Labeling Choice for Polyolefin Durable Goods o As a Customer Service Sr. Representative, it was within my scope of work to ensure all customer satisfaction among all partnering customers, companies, and clients. While overseeing company commission orders to distribute polyolefin durable materials in a prompt, concise process

Maintained 96.7% Satisfaction rate within graphic commission by ensuring correspondence between designers and agency clients in need of product design ; Excelled in sales of over $2500 per commision rate

Optimized Graphic content distribution among on-going clients by 120% within over 80 companies manufacturing durable material in 10 different countries; Processed over 170,000 orders in an overall success performance rate Customer Service Associate Representative August 2005 - September 2013

By implementing factory reorganization on company product, inventory time was reduced by 48%, which excelled production in total

Commision sale goal was exceeded in over the 3000 sales over the course of 8 years; developed rapport with all new and existing clients with provided follow up on product satisfaction Facey Health Group Providence Holy Cross Medical Center Mission Hills, CA Engineering Department Inventory Clerk March 2003 - September 2012

Monitored Engineering Inventory levels ; distributed and organized products for hospital utilization

Generated products for 87+ Employees 532+ Medical Patients throughout Facey Health Group’s patient chart capacity of over 70+ Families enrolled into their community health program in San Fernando Valley Six Flags Magic Mountain Human Resources Department Santa Clarita, CA Risk Management Lead Administrator May 1999 - August 2003

Monitored Risk Management requirements on-site for Theme Park operation hours Analyzed proper assessments to ensure entertainment & attraction safety measures along with liability constraints

Attended California legal hearings & litigations as a liaison for the theme park ; filed & maintained legal claims Payroll Administrator March 1996 - May 1999

Administered bi-weekly payroll for over 7000+ Theme Park Employees; Enrolled & oriented benefits for 4000 full time exempt employees while attending to 2000+ Seasonal or Part Time employees

Mitigated Fraudulent & Check cashing scam transactions, while corresponding with The Loss Prevention Department SKILLS & PROFICIENCY

Microsoft Office & Excel Adobe Acrobat PDF Outlook Google Suite / Workplace ADP Workforce HR & Payroll Systems