Customer Service Advisor
Resume:
Curt Petersen
Service Advisor and Dispatcher
Industrious Auto Service Advisor and Dispatcher proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity. Personal Info
*************@*****.***
Phone
Skills
Customer service and care
Proficient in Reynolds and Reynolds
Estimate preparation
Work History
2022-07
- present
Service Advisor
Cavender Toyota, San Antonio
Thoroughly explained service needs and needed repairs to customers. Encouraged preventative maintenance services to keep cars running at peak performance.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Maintained high customer satisfaction standards to meet or exceed targets.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Maintained high customer satisfaction standards to meet or exceed targets. 2018-02
- 2022-06
Service Dispatcher
TOYOTA, REDWOOD CITY
Oversee the overall workflow in the shop
Disperse repair orders to multiple technicians on our team Track the progress of work and update Service Advisors throughout the day
Communicate with service advisors and technicians to ensure the shop runs smoothly and work is being completed and on time Ensure technicians are following warranty protocols. 2012-07
- 2018-01
Automotive Service Advisor
TOYOTA, REDWOOD CITY
Developed rapport with customers as they enter the shop Documented customer concerns and asked additional questions to diagnose current problems
Verified current vehicle warranty coverage and explain fee structures Prepared accurate and detailed repair orders to communicate customer concerns and needs
Clearly communicated with customers and technicians to ensure customers are completely satisfied and understand the work performed Maintained high levels of customer service at all times by taking care of customers' needs
Explained estimates and determined repair timelines to manage customer expectations.
2009-03
- 2012-07
Service Advisor
GILROY TOYOTA
GILROY
Thoroughly explained service needs and needed repairs to customers Encouraged preventative maintenance services to keep cars running at peak performance
Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Maintained high customer satisfaction standards to meet or exceed targets.
2008-10
- 2009-03
Service Advisor
TOYOTA SUNNYVALE, SUNNYVALE
Worked with customers to understand needs and provide excellent service Actively listened to customers' requests, confirming full understanding before addressing concerns
Explained estimates and determined repair timelines to manage customer expectations
Arranged loaner cars for customers if repairs were extensive Kept customers updates on repair status
Estimate preparation
Proficient in Reynolds and Reynolds
Customer service professional
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