Medical Billing Computer Operator
Resume:
Yukon, United States ***** 580-***-**** ****************@*****.***
BLANKAROSA BENKIE
Attentive and personable Secretary/Medical Billing Clerk bringing 11years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. PROFESSIONAL
SUMMARY
SKILLS Document and File
Management
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Verbal and Written
Communication
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● Report Preparation
Multi-Line Telephone
Systems
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Appointment
Coordination
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Professional and
Courteous
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Confidentiality and Data
Protection
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Office Equipment
Operation
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● Schedule Management
Strong Organizational
Skills
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Meticulous Attention to
Detail
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Multitasking and Time
Management
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Ease with Computers and
Technology
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● Task Prioritization
● Cash Drawer Management
● Data Entry
● Invoice Processing
● Reception Duties
● Microsoft Office
Mail Routing and
Distribution
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● Writing and Editing Skills
● Payment Distribution
● Account Investigation
● Database Maintenance
Highly Efficient and
Productive
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● Document Sorting
Electronic Records
Management
●
High Volume Phone
Inquiries
●
● Fast Learner
● Relationship Building
● Cleaning and Sanitizing
● Critical Thinking
● Customer Service
● Clear Communication
SECRETARY 01/2021 to Current
Twin City Electric, Yukon, OK
WORK HISTORY
Responded to emails and other correspondence to facilitate communication and enhance business processes.
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● Produced accurate office files, updated spreadsheets. Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
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● Answered multi-line phone system and greeted callers enthusiastically. Entered data into Quick Books system and updated customer contacts with information to keep records current.
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CASHIER 09/2019 to 01/2020
HOBBY LOBBY Retail Stores, Elk City, OK
SECRETARY/MEDICAL BILLING CLERK 02/2016 to 04/2018 Diversified Family Services, Elk City, OK
BANK SALES ASSOCIATE 03/2013 to 12/2015
IBC Bank, Elk City, OK
● Recorded expenses and maintained accounting records.
● Recorded daily financial transactions using Quickbooks and handled payments of accounts.
● Completed accurate daily report documents, memos and invoices.
● Scheduled appointments and made work orders.
● Restocked and organized merchandise in front lanes.
● Processed POS transactions, including checks, cash and credit purchases or refunds.
● Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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● Worked flexible schedule and extra shifts to meet business needs.
● Maintained cash drawer of $250.00 or more per shift.
● Reviewed weekly sales ads and monitored price changes. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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● Operated cash register to record transactions accurately and efficiently.
● Performed cash, card and check transactions to complete customer purchases.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Communicated with insurance providers to resolve denied claims and resubmitted. Reviewed patient records, identified medical codes and created invoices for billing purposes.
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● Prepared billing statements for patients and verified correct diagnostic coding.
● Updated patient financial information to guarantee accuracy.
● Filed and updated patient information and medical records.
● Orchestrated medical coding, payment posting, accounts receivables and collections.
● Posted payments and collections on regular basis. Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
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● Managed billing calendar and scheduled claims for payments.
● Collected payments and applied to patient accounts.
● Increased sales by offering advice on purchases and promoting additional products. Trained and developed new sales team associates in products, selling techniques and company procedures.
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● Prepared large cash deposits with zero discrepancies.
● Achieved perfect attendance and on-time record.
● Provided positive first impressions to welcome existing, new and potential customers.
● Answered central telephone system and directed calls accordingly. Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
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● Answered large volume of incoming calls daily to resolve customer issues and schedule SECRETARY/MEDICAL BILLING CLERK 10/2000 to 11/2009 Diversified Family Services, Elk City, OK
appointments.
● Answered phone promptly and directed incoming calls to correct offices.
● Provided clerical support to company employees by copying, faxing and filing documents. Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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● Resolved customer problems and complaints.
● Responded to inquiries from callers seeking information.
● Balanced Vault on a daily basis.
● Communicated with insurance providers to resolve denied claims and resubmitted. Reviewed patient records, identified medical codes and created invoices for billing purposes.
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● Prepared billing statements for patients and verified correct diagnostic coding.
● Updated patient financial information to guarantee accuracy.
● Filed and updated patient information and medical records.
● Orchestrated medical coding, payment posting, accounts receivables and collections.
● Posted payments and collections on regular basis. Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
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● Managed billing calendar and scheduled claims for payments.
● Collected payments and applied to patient accounts. Elk City High School, Elk City, OK
High School Diploma, 05/1994
Western Technology Center - Burns Flat, Burns Flat, OK Computer Operator, 05/1994
EDUCATION
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