Customer Service Sales Assistant
Resume:
Steve Lundqvist
Verification Analyst / Operations Assistant / Service
Carlsbad, CA 92008
**************@*****.***
I'm a Carlsbad Native, having lived my entire life in my beautiful city. I established early customer service skills, and have been fortunate enough to maintain and enhance my skill with the various positions I have held. Along the way, I've added many new skills that have shaped me to what I am today. I have had the good fortune of having great family, friends and co-workers along the way. The skills I have learned from them are invaluable; compassion, caring, optimism, service and being genuine are to name but a few.
Authorized to work in the US for any employer
Work Experience
Sales Assistant
Robert Half / Bisco Industries - San Diego, CA
March 2022 to June 2022
Expedite orders to ensure stability in the shipment process. Call companies to inquire on shipment issues, alerting management if new issues or delays arise. Verification Specialist / Operations Assistant
Guaranteed Rate - Carlsbad, CA
August 2020 to January 2022
Calling companies to re-verify employee information, utilizing internet-based verification systems, analyzing income documentation, entering data into Encompass mortgage software, upholding strict level of confidentiality, acute attention to detail. Team leader, helping team with various issues, keeping spirits uplifted. Award winner for best service, being recognized by Supervisors and Team-Mates. Guest Services/Shuttle Driver/Bartender
Hilton Carlsbad Oceanfront Resort and Spa
June 2014 to January 2020
• Provide outstanding customer service daily to hotel guests, assuring their needs are met in a timely and professional way.
• Achieve quick complaint resolution; commended by supervisor for the ability to resolve problems on the first
call and avoid escalation of any issue.
• Assist Valet, Bell and In-Room Dining team when required.
• Shuttled over 500 guests in 2 summers giving them very informative rides. Received impressive reviews and an Employee of the Month award.
Customer Service
Aerotek Staffing Agency/Robert Half
December 2012 to June 2014
Trained for Customer Service position for GreatCall.
• Highly praised by supervisor for job ethic and team sensibility.
• Skilled in the company's product offerings to fill in for different situations and projects.
• Well focused to pay attention to task details, proper communications and working in a team dynamic. Technical Support Services/Graphic designer
Visioncourse, LLC
October 2007 to June 2010
• Designed custom graphics monthly for EBAY ProStores webstore.
• Ensured customers were satisfied with every part of their web building experience, from initial greeting to completion of request(s) and need(s).
• Earned high recognition for technical support by Supervisor. Education
BS in Information Technology
University of Phoenix - San Diego, CA
BA in Marketing and Graphic Design
The Art Institute of CA - San Diego, CA
Commercial Driver's License (CDL)
Class C
Expires: October 2022
State: CA
Skills
• MS Office (5 years)
• Inventory Control (3 years)
• Customer Service (10+ years)
• Adobe Creative Suite (3 years)
• Computer User (10+ years)
• Customer Support
• Bilingual
• Customer Care
• CSR
• Google Docs
• Shuttle Driving
• Graphic Design
• Adobe Illustrator
• Adobe Photoshop
• Typography
• Branding
• Adobe Acrobat
• Layout Design
• Technical Support
• Help Desk
• Guest Services
• Logo Design
Links
http://www.linkedin.com/in/steve-lundqvist-83087a67 Certifications and Licenses
CDL
Assessments
Delivery Driver — Expert
October 2019
Interpreting instructions, reading maps, and solving problems. Full results: Expert
Customer Focus & Orientation — Expert
October 2019
Responding to customer situations with sensitivity. Full results: Expert
Written Communication — Proficient
September 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Scheduling & Planning — Familiar
May 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Sales: Influence & Negotiation — Highly Proficient October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Scheduling — Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Delivery Driver — Highly Proficient
December 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Problem Solving — Expert
December 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Verbal Communication — Expert
December 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Attention to Detail — Highly Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity. Full results: Expert
Customer focus & orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Communication • Collaboration
• Problem solving • Technical Support
• Adaptability • Graphic design
Contact this candidate