Steve Lundqvist

Verification Analyst / Operations Assistant / Service

Carlsbad, CA 92008

ads8i9@r.postjobfree.com

+1-760-***-****

I'm a Carlsbad Native, having lived my entire life in my beautiful city. I established early customer service skills, and have been fortunate enough to maintain and enhance my skill with the various positions I have held. Along the way, I've added many new skills that have shaped me to what I am today. I have had the good fortune of having great family, friends and co-workers along the way. The skills I have learned from them are invaluable; compassion, caring, optimism, service and being genuine are to name but a few.

Authorized to work in the US for any employer

Work Experience

Sales Assistant

Robert Half / Bisco Industries - San Diego, CA

March 2022 to June 2022

Expedite orders to ensure stability in the shipment process. Call companies to inquire on shipment issues, alerting management if new issues or delays arise. Verification Specialist / Operations Assistant

Guaranteed Rate - Carlsbad, CA

August 2020 to January 2022

Calling companies to re-verify employee information, utilizing internet-based verification systems, analyzing income documentation, entering data into Encompass mortgage software, upholding strict level of confidentiality, acute attention to detail. Team leader, helping team with various issues, keeping spirits uplifted. Award winner for best service, being recognized by Supervisors and Team-Mates. Guest Services/Shuttle Driver/Bartender

Hilton Carlsbad Oceanfront Resort and Spa

June 2014 to January 2020

• Provide outstanding customer service daily to hotel guests, assuring their needs are met in a timely and professional way.

• Achieve quick complaint resolution; commended by supervisor for the ability to resolve problems on the first

call and avoid escalation of any issue.

• Assist Valet, Bell and In-Room Dining team when required.

• Shuttled over 500 guests in 2 summers giving them very informative rides. Received impressive reviews and an Employee of the Month award.

Customer Service

Aerotek Staffing Agency/Robert Half

December 2012 to June 2014

Trained for Customer Service position for GreatCall.

• Highly praised by supervisor for job ethic and team sensibility.

• Skilled in the company's product offerings to fill in for different situations and projects.

• Well focused to pay attention to task details, proper communications and working in a team dynamic. Technical Support Services/Graphic designer

Visioncourse, LLC

October 2007 to June 2010

• Designed custom graphics monthly for EBAY ProStores webstore.

• Ensured customers were satisfied with every part of their web building experience, from initial greeting to completion of request(s) and need(s).

• Earned high recognition for technical support by Supervisor. Education

BS in Information Technology

University of Phoenix - San Diego, CA

BA in Marketing and Graphic Design

The Art Institute of CA - San Diego, CA

Commercial Driver's License (CDL)

Class C

Expires: October 2022

State: CA

Skills

• MS Office (5 years)

• Inventory Control (3 years)

• Customer Service (10+ years)

• Adobe Creative Suite (3 years)

• Computer User (10+ years)

• Customer Support

• Bilingual

• Customer Care

• CSR

• Google Docs

• Shuttle Driving

• Graphic Design

• Adobe Illustrator

• Adobe Photoshop

• Typography

• Branding

• Adobe Acrobat

• Layout Design

• Technical Support

• Help Desk

• Guest Services

• Logo Design

Links

http://www.linkedin.com/in/steve-lundqvist-83087a67 Certifications and Licenses

CDL

Assessments

Delivery Driver — Expert

October 2019

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: Expert

Written Communication — Proficient

September 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Scheduling & Planning — Familiar

May 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Sales: Influence & Negotiation — Highly Proficient October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Scheduling — Proficient

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Delivery Driver — Highly Proficient

December 2019

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Problem Solving — Expert

December 2019

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Verbal Communication — Expert

December 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Attention to Detail — Highly Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Focus & Orientation — Expert

January 2020

Responding to customer situations with sensitivity. Full results: Expert

Customer focus & orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Communication • Collaboration

• Problem solving • Technical Support

• Adaptability • Graphic design

Contact this candidate