General Manager Restaurant

Francisco Raul Moran

**** ***** ******* **, ***

Brockville, Ont, K6V 5T2

Cell:(780) 299 – 8677

e-mail: **********@*****.***

Profile:

Extensive knowledge & hands-on experience in:

F&B/Hotel Administration, Back and Front of the House Management & Personnel Training, Social Media, Third Party Delivery Systems, Multi-Unit Management, Menu Engineering, Group & Corporate Sales, Catering, Human Resources Management, Purveying, P&L, Cost Control, Inventory Control, International and Regional Marketing, Financial Forecasting, VLT' Management

Multilingual - Fluent in English & Spanish

Basic knowledge of French

Superior Computer Skills

Food & Beverage Management systems ( KVS (1-2), Micros, POSItouch, Remanco, MaitreD, SilverSpoon, Open Table), Windows Network Systems, MS Office, Social Media

Licensed & Certified in several areas

Including Business Quality Management, Menu Engineering, Maitre d’, Bartender and Food & Beverage Professional with ATEC, Food Safe, PROserve, SMARTserve, Responsible Gambling,

Food and Beverage Manager April 22– June 22

Sheraton Ottawa Downtown Ottawa, ON

Work History:

Tasked with the reopening of a unionized F&B department after 2 year closure due to Covid 19 restrictions. Progressively trained old and new personnel within the Marriot standards of service in each of the outlets as they reopen: Carleton Grill, Sashas Lounge, Banquet and Catering outlets. Scheduling, alcohol menu design, pricing, menu design and price updating in POS, establishing protocols and procedures for bill settlements, at tables and room charges, promotional discounts and other charges. All this without any assistance of any supervisors.

Restaurant Manager March 20– May 22

Boston Pizza 425 Cornwall, ON

Responsible for the profitability and operations of the store. Developed strategies for our local marketing initiatives. Set up new marginal operational percentages during Covid-19 . Maintained and enforced franchise standards within the store

Restaurant General Manager March 20– November 2020

Boston Pizza 419 Brockville, ON

Responsible for the profitability and operations of the store. Developed strategies for our local marketing initiatives. Set up new marginal operational percentages during Covid-19 . Maintained and enforced franchise standards within the store

Restaurant Manager June 19 – Nov 19

Sawmill Prime Rib & Steak House, Fort Saskatchewan AB

Oversaw daily operation of FOH night shift at the Fort Saskatchewan location. Provided Product quality and Customer services checks. Managed labour cost levels according to business demands

Restaurant Manager Nov 18– January 19

Prestons Restaurant at CEP Edmonton, AB

Responsible for the operations of the FOH of the restaurant. Developed new hire strategies. Liquor cost controls. Labour levels were maintained according to historical data. Developed local marketing initiatives.

Restaurant General Manager July 16– October 18

Boston Pizza 419 & 425, Brockville, ON

Responsible for the profitability and operations of the Brockville and Cornwall stores. Developed strategies for our local marketing initiatives. Kept margins in line when minimum wages rose by 20%. Developed and implemented training programs for FOH and BOH. Maintain and enforce franchise standards within the stores

Food and Beverage General Manager June 13– Sep 15

Apex Casino, Saint Albert AB

Responsible for all F&B operations at Apex Casino. Vintage Restaurant. Vee Lounge, GoldDust bar, Vee Banquet and The Vault Private Dining Room. Develop annual, quarterly, monthly, weekly and daily budgets, goals and targets. Establishing labour/service levels, financial goals and cost controls, service recovery systems, performance reviews, training programs to meet and excel service needs, Management mentoring, hiring and training, menu designing and promotions. Proudly attaining record sales of up to 150% growth on company's special promotions

General Manager Aug 10–June 13

Sorrentino's Southside, Edmonton AB

Responsible for FOH and BOH. Actively planning, and forecasting (daily, weekly, monthly), organizing, and co-coordinating all resources and promotions, setting targets, achieving goals, and controlling costs. As well as, recruiting, training and team mentoring.

FOH Manager June 08 –July 10

Sawmill Prime Rib & Steak House, West End Edmonton AB

Oversaw daily operation of FOH night shift at the busiest of franchise stores (5M+ yearly sales). Provided Product quality and Customer services checks. Managed Labour cost levels according to business demands

Lounge Manager Sept 06 –Mar 08

Albert's Family Dinning / Bud's Lounge Edmonton AB

Responsible for all the operations of the night shift at Albert's Family Dining and Bud's Lounge And VLT room at the Capilano Mall.

General Manager/Owner Aug 99 – Jan 06

Vineyard Restaurants Medicine Hat, Waterton Lakes National Park, Pincher Creek AB

Creation and set up of the award winning Vineyard on First and El Patio Wine Lounge, Fine Dining restaurant and lounge in Medicine Hat. Los Amigos, a high end Mexican Restaurant also in Medicine Hat. Hacienda Café and Country Bakeries in Waterton Park and Pincher Creek.

Awards & Achievements

Vineyard Restaurant- Vineyard on First Restaurant Medicine Hat, AB

2004 Alberta Restaurant & Foodservices Menu Award - Gold for Fine Dining Menu, Fine Dining Restaurant

.

Education:

Alberta Career Computer Center, CopmTIA A+ 2006 – 2007

Licenses & Certificates:

Reel Facts, Smart Responsible Gambling, AGLC 2015

Proserve, Smart Responsible Drinking, AGLC 2018

Deal Us In. Smart Responsible Gambling, AGLC 2018

First Aid & CPR, St John’s Ambulance 2018

References

UPON REQUEST

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