Sales Associate Customer Service
Resume:
CURRICULUM VITAE
CHANTE L D E W EE
Cell Number: +27-796-***-***
Address: Johannesburg ZA
Email Address:************@*****.***
P E R S O N A L I N F O R M A T I O N
Full name and surname : Chantel De Wee
Identity number : 880407
Date of Birth : 07 April 1988
Nationality : South African Gender : Female Marital Status : Single
State of Health : Excellent Driver’s License : Yes (Code 8) Criminal record : None
Dependent’s : None
S U M M A R Y O F Q U A L I F I C A T I O N S AND TRAINNING
Human Resources Hiring Practices at University of South Africa
September 2009
National Diploma Marketing at University of South Africa- currently
Final year
Recruitment Sales Training 1 & 2
Occupational Health and Safety Certificate
SUMMARY OF TRAINING AND QUALIFICATIONS AS A SEAFARER
BASIC SAFETY TRAINING
A-VI/1-1, Personal Survival Techniques
A-V1/1-3, Elementary First Aid
A-V1/1-4, Personal Safety and Social Responsibilities
FIRE FIGHTING PREVENTION AND FIRE FIGHTING TRAINING
A-V/2.1 CROWD MANAGEMENT
A-V/2.2 SAFETY TRAINING FOR PERSONNEL
PROVIDING DIRECT SERVICE TO PASSENGERS IN PASSENGER SPACES
SECURITY AWARENESS TRAINING
AWARDS AND RECOGNITION
Awarded “Vacation Hero” by Norwegian Cruise Line in first contract
Awarded “Top Comment Card Earner” twice by Norwegian Cruise Line
Nominated for “Employee Of the month” twice by Starboard
E D U C A T I O N
Matriculated 2005
Nigel Secondary School
Afrikaans (First Language) HG English (Second Language) HG
Accounting SG Geography SG Physical Science SG Mathematics SG Computer Studies SG
L A N G U A G E S
: English (First Language) – Read, Write and Speak
: Afrikaans (Second Language) – Read, Write and Speak
W O R K E X P E R I E N C E / H I S T O R Y
Company Position Year Duties
Starboard Cruise Services(LVMH SUBSIDIARY)- NORWEGIAN CRUISE LINE
Sales Associate/ Promotional Ambassador
November 2014 to March 2016
Meet and greet guests
Provide all guests with an outstanding level of customer service at all times
Promote all events, product line, and In-store specials
Identifying customer needs and responding with a high level of professionalism
Working on tills accurately and efficiently
Ensuring that all displays and visual standards are up to hotel standards at all time
Upselling and Cross-selling
Being a team-player by assisting the team to reach overall sales targets to ensure that the shop meets overall voyage targets
Meeting individual sales targets
Making the shop space my own and always displaying a positive attitude by displaying initiative and taking pride in my working environment
Familiarize myself with all new merchandise within different departments
Display merchandise upgrading techniques
Advertising new job specifications on different media types to attract talent
Building new Client relationships and maintaining good business relationships with existing clients by conducting regular Client Visits
Managing the recruitment process from inception to conclusion of a placement Search for suitable candidates or top talent utilizing the following tools: Career Junction, Pnet, Linkedin, Headhunting etc.
Screening and matching of candidates to job specifications
Build and maintain good relationships with clients and candidates
Qualifying client specs
Arrange Assessments with clients for qualifying candidates
Updating the Database regularly and conducting regular follow ups with
candidates who have been interviewed
Conducting Interviews
Company Position Year Duties
Godisanang Recruitment
Generalist Recruitment Consultant
October 2013 to October 2014
New Business development
Full recruitment function
Advertising new job specifications on different media types to attract talent
Building new Client relationships and maintaining good business relationships with existing clients by conducting regular Client Visits
Managing the recruitment process from inception to conclusion of a placement Search for suitable candidates or top talent utilizing the following tools: Career Junction, Pnet, Linkedin, Headhunting etc.
Screening and matching of candidates to job specifications
Build and maintain good relationships with clients and candidates
Qualifying client specs
Arrange Assessments with clients for qualifying candidates
Updating the Database regularly and conducting regular follow ups with
candidates who have been interviewed
Conducting Interviews
Recruit and headhunt top talent for general and executive positions
Achieve and exceed on monthly and quarterly Sales Targets and Deadlines
Drive daily and weekly Activity targets
Ensure that Sales Targets are met
Extensive new Business Development using different methods
Company Position Year Duties
Network Recruitment
Specialist Finance Recruitment Consultant
February 2013 –August 2013
Recruit and headhunt top talent within the Finance Industry for general and executive level positions
Achieve and exceed on monthly and quarterly Sales Targets and Deadlines
Drive daily and weekly Activity targets which will ensure that Sales Targets are met
Extensive new Business Development using different methods
Lead Generation
Conducting a minimum of 20 Face to Face interviews monthly
Advertising new job specifications on different media types to attract talent Building new Client relationships and maintaining good business relationships with existing clients by conducting regular Client Visits
Managing the recruitment process from inception to conclusion of a placement Search for suitable candidates or top talent utilizing the following tools: Career Junction, Pnet, Linkedin, Headhunting etc.
Screening and matching of candidates to job specifications
Conducting reference, criminal and qualification checks on candidates
Profiling candidates CV’s
Updating in house database and conducting weekly follow up calls with
candidates already on the database
Briefing and debriefing candidates and clients prior to and after interviews to manage both the expectations of the candidate and the client
Liaising with Clients regarding successful candidates at interviewing stage
Liaising with candidates regarding the next step in the recruitment process and to
keep candidates “warm”
Work closely within team to deliver on time
Providing assistance to the rest of the team to ensure that Sales Targets and deadlines are met on time and Candidates receive professional service at all times Monthly production meetings
Monthly Sales forecasting
Weekly production reports and meetings showing productivity,and pipeline business
Build and maintain good relationships with clients and candidates
Compiling monthly and quarterly newsletters on the Top Job and Top Candidate Maintaining and upholding “Network” as a professional, specialist Finance recruitment agency
Administrative Duties
Reason for leaving
Was looking to move out of a niched environment
Company Position Year Duties
Company Position Year Duties
Elite Search and Selection Recruitment Consultant September 2012- December 2012
Recruit and head hunt top talent within the ICT Industry
Completing the full recruitment process from sourcing to placement stage
Conduct interviews with possible candidates
Achieving monthly sales targets
Advertise new positions on Career Junction, Pnet and other Managing and Building relationships with Clients and Candidates New business development
Cold Calling
Interviewing potential candidates Profiling candidates CV’s Reference checking on candidates Typing cv’s
Administrative duties including filling out requisition forms for recruitment
Advertising and updating internal database
Reason for leaving
Fixed term learnership
ABSA Client Care
Specialist Home loans and Securities Consultant/ Outbound Call Centre
November 2008 - September 2012
Dealing with multiple telephonic queries from members,brokers and attorneys
(call centre environment)
Serving as an entry point for all queries related to bonds and title deeds and other securities
Assessing and forwarding queries to relevant sectors, departments and Business
Units, these included but were not limited to the Deeds Office, Attorneys (Webber
Wentzel,Norton Rose, Werksmans) and different Insurance companies. Resolving and processing queries and customer complaints within given SLA’s Ensure that clients are updated with progress whilst in the process of solving their queries by e-mail, letter or telephone
Completing administrative tasks –maintaining accurate and detailed STATS of all
queries/correspondence and reporting on it on a weekly basis
Working closely with all the bond registration attorneys to solve queries pertaining to the original security documents and treating customers fairly
Assist Inbound by taking calls when high call volumes are experienced
Providing excellent quality service to both internal and external clients at all times Escalating queries to our Action line department and the Ombudsman for Banking Handle and action all Inbound e-mail queries
Identifying internal bottlenecks in our processing and having regular meetings with the relevant departments to smooth out bottlenecks and provide better customer service
Homes Project- serving as an entry point for all queries related to HOMES
Reason for Leaving:
I was looking for an opportunity with more responsibility within a different industry
Company Position Year Duties
ABSA (NSC) – Kempton Park
Administration Clerk
March 2006 – October 2008
Validating all registered bonds and title deeds from the attorneys and deeds office.
Data capturing-capturing all Bond documents and title deeds onto the system
Bond Queries- Liaising directly with attorneys, Insurance companies, Docufile &
the Deeds Office to rectify errors on original bond and title deed documents Submitting documents via docufile to be sent to other branches or attorneys Processing and resolving all queries regarding Insurance policies & bond documents.
Forward documents such as policies, bond documents –All security documents to attorneys, Insurance companies & different branches within ABSA Bank.
Liaising with different Insurance Companies
Capturing all Life Insurance documents onto the system
Capturing all original documents within the Mac Pac as received from the attorneys
Updating the system with progress on all queries
Providing continuous feedback on the status of queries to internal stakeholders, Insurance companies and Attorneys
Working closely with docufile, Metrofile, DHL and other document retrieval companies.
Liaising with the post office for tracking numbers for documents
Assist Colleagues who have a backlog
Train and assist trainee’s
Reason for Leaving:
I was looking for an opportunity with more responsibility in Client Services
C O M P U T E R A N D O T H E R S K I L L S
MS Excel, Power point -Intermediate
MS Word,Microsoft Outlook -Advanced
Excellent Interpersonal skills
Numerical & Analytical skills
Adapt easily to changes
Ability to work well under pressure
R E F E R E N C E S Name of Person Company Position
Contact Details
Cell
Name of Person Company Position Contact Details E-mail
Eleanor Baartman
ABSA (NSC) – Kempton Park
Department Manager
Dorothea Swanepoel ABSA Client Care Team Leader
*********@****.**.**
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