Customer Service
Resume:
Gretchen Meeks *** W South Temple, Apt B***, Salt Lake City,
UT 84104
Phone: 801-***-****
Email: ***************@*****.***
EDUCATION
Completed High School Diploma
2016-2018 University of Utah
Incomplete Music Education Degree
EMPLOYMENT
Riverton Music West Jordan, Utah December 2016 - June 2018 Elementary School Music Teacher
Job includes but is not limited to:
● Lesson Planning - Creating lessons and organizing class for groups between 6 to 20 children ages 7 to 12.
● Behavioral Management - Capable of effectively working with young children, and teaching them to work and behave with music and learn instruments.
● Creating a Fun and Engaging Environment - Creating an environment where learning thrives and students flourish while having fun becoming proficient at their instruments.
Education at Work Salt Lake City, Utah June 2018 - November 2018 Microsoft Customer Support Ambassador
Job includes but is not limited to:
● Assessing and Solving Problems - Capable of asking efficient and effective questions in order to quickly assess an issue, and troubleshoot and solve the customer’s problem in a timely manner.
● Answering Questions - Must be knowledgeable about Office products and Microsoft services in order to create a positive experience for customers asking questions.
● Various Customer Support Services - Including adding and removing credit cards from accounts, receiving payment for products and sending them via email, transferring clients to appropriate departments for their query. Fairfield Inn and Suites by Marriott Salt Lake City, Utah January 2019 - August 2019
Front Desk Agent
Job includes but is not limited to:
● Administrative Responsibilities - Includes office experience, knowledge of computer softwares and Microsoft Office, experience with multi-line phone systems, as well as experience with office staples such as copier, printer, and fax machines.
● Giving Information - Must be knowledgeable about all hotel information, including daily rates, questions concerning billing and payment, knowledge of the surrounding area, sometimes requiring communication with nearby sister hotels.
● Customer Service - Including checking guests in and out, handling payment, taking guest issues, communicating with all departments to effectively resolve issues, and delivering requests, all with a great attitude and willingness to help. Tinker’s Cat Cafe Salt Lake City, Utah September 2019 - April 2022 Barista and Cat Lounge Attendant
Job includes but is not limited to:
● Customer Service - Including excellent service to all guests and filling their needs during their stay at our business.
● Giving Accurate Information - Giving information about rescue animals and providing accurate answers regarding the health, safety, and care of our animals.
● Tidiness and Attention to Detail - Keeping the cat lounge clean, tidy, and comfortable for our guests to pleasantly spend time with our rescue cats.
● Communication Between Staff - With a very small staff of five people, communication between us is excellent and kept up. I am able to inform staff members of important and urgent issues, as well as less pressing but equally important matters concerning smoothly running the business. Nostalgia Cafe Salt Lake City, Utah August 2021 - January 2022 Barista
Job includes but is not limited to:
● Customer Service - Including excellent service to all guests and filling their needs during their stay at our business.
● Food and Drink Preparation - Preparing a variety of food, drinks, coffee, and espresso beverages according to proper food handling safety.
● Tidiness and Attention to Detail - Keeping the area clean, tidy, and comfortable for guests to spend time in our cafe.
● Communication Between Staff - With a very small staff of five people, communication between us is excellent and kept up. I am able to inform staff members of important and urgent issues, as well as less pressing but equally important matters concerning smoothly running the business. Smith's Food and Drug Salt Lake City, Utah
May 2022 - August 2022
Customer Service and Money Services Representative Job includes but is not limited to:
● Store Returns: Assisting customers in returns, exchanges, and refunds.
● Money Services: Processing wire transfers, money orders, and assisting in tax exemption.
● Customer Service: Providing excellent customer service to dissatisfied guests, while resolving their issue and leaving them happy with their experience. OBJECTIVE
Seeking a full-time role where I can use my experience and skills to create a successful and efficient work environment for myself and coworkers. I hope to continue to expand my experience on the job while learning as much as I can to become the most effective and valuable asset I can be.
SOFTWARE
Microsoft Office, Fosse Property Management System, Adobe Photoshop, SquareUp, Acuity QUALIFICATIONS
● Capable and ready to solve problems in difficult work related scenarios.
● Eager to learn and work with others to achieve goals. Patient and diligent with work.
● Valid food handler’s permit
● Valid driver’s license
● Proficient with Microsoft Office Suite and general computer knowledge. ADDITIONAL INFORMATION
● Former University of Utah board member of Collegiate National Association for Music Educators
● Talented visual artist
● Multi-faceted musician and performer
REFERENCES
Available upon request
Contact this candidate