Customer Service Care

THOMAS CHATFIELD

Gilbert AZ ***** 602-***-****

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STAFF ACCOUNTANT BOOKKEEPER

Transaction Processing Financial Management Inventory Audits More than 19 years of experience managing, processing and reporting financial transactions, including cash and credit payments, invoices and other receivables. Proficient in training and developing capable and knowledgeable team members in customer service, inventory and payment transaction processes. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in recommending process improvements to enhance productivity. Proficient in developing and maintaining budgets.

Accounting Transactions

Accounting Records Management

Invoices

Customer Service

Team Management

Coaching and Mentoring

Training

Performance Monitoring/Review

Staff Scheduling

Benefits/Payroll

Inventory Audits/Control

Safety

P ROFESSIONAL E X P E R I ENCE

WALMART, AZ 1997 – Present

Office Associate, 2013 – Present

Support office financial operations by reconciling invoices, generating reports, researching issues and discrepancies, locating information and maintaining files and documents. Work closely with store manager to keep store on budget.

Organized several key areas of the store to maximize profitability.

Provide thoughtful support to staff and customers, always meeting customer expectations. Price Coordinator, 2011 – 2013

Assisted departmental operations by coding and maintaining merchandise prices and presentation according to company policies and procedures. Ensured proper signage and tagged prices on merchandise to maintain revenue and decrease shrinkage.

Ensured customer service by assisting with purchasing decision, locating merchandise and resolving customer issues and concerns surrounding pricing.

Worked with management team to teach and train associates about pricing and shrink.

Lowered shrink by 10%. Located more than $200,000 worth of shrink. Accounting Office Associate, 2005 -2007; 2009 – 2011 Processed and maintained all received currency and prepared and maintained accounting records, files, transactions and other required documentation.

Generated, interpreted and analyzed reports related to cash, deposits and financial transactions.

Worked with asset protection managers to investigate internal theft. Personnel/Training Coordinator, 2008

Communicated company personnel information and coordinated personnel-related activities by auditing personnel files. Entered, checked and processed payroll. Assisted with recruiting, hiring and evaluation processes. Ensured personnel development through training. Maintained personnel employment documentation.

Served as associate resource for benefits information and people policies by answering questions about policies and procedures and administering benefits enrollment.

Facilitated new employee orientation, coordinated electronic scheduling.

Opened two new Walmart stores and oriented more than 600 associates. Inventory Supervisor, 2003 – 2004

Supervised associates in receiving and stocking merchandise throughout the facility. Organized and maintained the backroom by following company safety, cleaning and operating procedures. Operated associated equipment in display set-up, maintaining modular integrity while sorting and staging. Oversaw merchandise deliveries.

Managed and organized employee committees, including safety, morale, and mentoring.

Ensured facility inventory accuracy by binning and picking merchandise using the inventory management system. Completed merchandise audits

THOMAS CHATFIELD

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Jewelry Department Manager, 2000 – 2002

Managed jewelry counter personnel in providing essential customer care by identifying customer needs, assisting with purchase decisions, locating merchandise and resolving issues and concerns to the customer’s satisfaction. Merchandised jewelry to ensure optimal presentation, rotating and removing out-of-season goods and maintaining jewelry case cleanliness. Oversaw shipping and receiving of jewelry stock, securing and auditing merchandise regularly.

Assigned associate duties, monitored performance, and developed team through effective coaching, training and mentoring.

Customer Service Supervisor, 1997 - 2000

Led point of sale operations and customer service team members by example, providing inspirational and well- received complete customer care. Greeted customers and assisted with purchase decisions, locating merchandise and complaint resolution. Supervised and trained associates in cash register operation and purchase processing.

Balanced customer traffic and cash register availability by monitoring and approving associate schedule and breaks. Conducted cash register audits.

Served as “on-call” manager for transaction approvals. EDUCATION & C REDENTIALS

CNA Certification, Yavapai Community College, Prescott, Arizona

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