Project Management Business Process Analyst Financial Analyst
Resume:
Dhara Shah
*****.***@*****.***
CAREER SUMMARY
Project Management • Business Process Analyst • Financial Analyst
Targeting project management and leadership opportunities within the Information Technology (IT) industry that present challenges resulting in personal and professional growth. Looking to utilize nearly ten years’ experience within the project management and analytical space to lead cross-functional teams in supporting complex business transformations.
Analytical professional aiming to employ project management and financial literacy to drive operational improvements and organizational growth. Established a proven record of utilizing data-driven insights to provide consultation regarding improvement objectives and create business solutions.
EDUCATION
Bachelor of Business Administration Finance & Accounting Graduation Date: March 2013 Thakur College of Science and Commerce, Mumbai, India
AREAS OF EXPERTISE
Excellent Verbal & Written Communication Skills
Bilingual (English, Marathi, Hindi, Gujrati)
Balance Sheets
Financial Statements
Auditing
Remote Support Management
GAAP
Reconciliation
Payroll Administration
White Glove Customer Service
Customer Management & Customer Retention
Sales & Marketing
Accounting/Record Keeping
Logistics Billing
Workflow Management
IT Helpdesk
IT Troubleshooting
Project Management
Business Solutions
TSA & STA Certified
Project Presentation
Graphic Design
PROFESSIONAL EXPERIENCE
Crawford Insurance, Atlanta, GA September 2022 – Present
The world’s largest publicly listed independent provider of claims management and outsourcing solutions.
Customer Service Representative
Manages a high-volume of inbound inquires and concerns relating to benefit information and coverage, quickly establishing rapport with customers to uphold account retention and client satisfaction
Exemplifies in-depth service knowledge to offer appropriate recommendations and swiftly address deliver exceptional customer service while consistently exceeding performance metrics
Aarya Ventures, Atlanta, GA June 2021 – February 2022
Venture-backed firm specializing in the development of single and multi-family dwellings.
Accountant
Executed standard accounting duties including oversight of accounts payable (A/P) and receivable (A/R), payroll, drafting contracts, reconciliations, and bookkeeping to maintain financial accuracy
Collaborated closely with interdepartmental teams to create and monitor budgets, programs, and reporting strategies that increased the efficiency of financial analysis and reconciliation efforts
Maintained accounting deadlines for reporting and forecasting, diligently reviewing account variances and employee claims to balance financial records and produce correct reporting month-over-month
SV Freight LLC, Doral, FL June 2017 – May 2021
A national company recognized as a front-runner in the business of Freight Forwarding and Logistics solutions.
International Logistics Coordinator
Directed the entire supply chain process from order to distribution, monitoring temperature and shipment conditions to guarantee product quality while driving an efficient transportation process
Partnered directly with international teams across the U.S. and India to confirm adherence to standard operating procedures (SOPs) throughout shipping processes and ensure product delivery
Operated as the point of contact (POC) for public relations matters, overseeing strategic communications between vendors, stakeholders, and clients to drive satisfaction and transparency across all parties
Upheld consistent communication with airline companies to distribute invoicing, collecting billing payments, and work collaboratively to guarantee the efficient product delivery
K7 Business Solutions, Mumbai, India June 2014 – February 2017
National provider of cybersecurity solutions for small, medium, and large enterprises.
Project Manager
Collaborated with professionals within the film and pharmaceutical industry to uncover business obstacles and utilize data-informed reporting to offer recommendations that support organizational growth
Employed SWAT analysis and strategic analytical tactics to discover both strengths and weaknesses within client business models, utilizing the insight to reveal unique business opportunities
Headed a 15-person team consisting of graphic designers, account managers, and content creators that worked cohesively to rebrand organizations, while operating as the point of contact for product delivery
Conducted in-person events to acquire real-time consumer data and market trend analysis, utilizing survey results to better understand product feedback and identify areas of service improvement
Serviced a portfolio of around ten clients per year, establishing and managing KPIs while implementing improvement strategies that recovered more than $100K in annual expenses and cost savings
TECHNICAL SKILLS
Salesforce
(CRM)
Zoho
(PMS)
Microsoft Excel (VLookups, XLookups, Formulas, Diagrams)
PowerBI (Certified)
Microsoft Visio
Adobe Photoshop
CargoWise
Magaya
QuickBooks
Slack
Asana
Microsoft Office Suite
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